34 episodes

Customer Experience (CX) and business leaders alike join Jill in a lively discussion to share their successes as a result of a purposeful CX strategy, as well as breakthroughs that have impacted their business processes to provide stellar customer experiences. Listeners will get the 411 on the struggles and successes around committing to a strong customer experience initiative.

Customer Experience Radio Success stories showcasing CX as a legit business strategy, hosted by Jill Heineck, Founder of Heineck & Company, Inc., a boutique real estate group specialized in high-touch, high level client experiences relocating executives globally.

    • Business
    • 5.0 • 15 Ratings

Customer Experience (CX) and business leaders alike join Jill in a lively discussion to share their successes as a result of a purposeful CX strategy, as well as breakthroughs that have impacted their business processes to provide stellar customer experiences. Listeners will get the 411 on the struggles and successes around committing to a strong customer experience initiative.

    Tactical Tip: What are the Visuals You Will Use to Promote My Property?

    Tactical Tip: What are the Visuals You Will Use to Promote My Property?

    Jill Heineck’s Tactical Tips for Selling Your House in Today’s Environment Transcript Lee Kantor: [00:00:03] Welcome to Jill Heineck’s Tactical Tips For Selling Your House In Today’s Environment. I’m Lee Kantor. Jill, today’s question is, what are the visuals you will use to promote my property? Jill Heineck: [00:00:15] Well, Lee, we will have a [...]

    Tactical Tip: What Information Do I Need to Get My Listing Started?

    Tactical Tip: What Information Do I Need to Get My Listing Started?

    Jill Heineck’s Tactical Tips for Selling Your House in Today’s Environment Transcript Lee Kantor: [00:00:06] Welcome to Jill Heineck’s Tactical Tips For Selling Your House In Today’s Environment. I’m Lee Cantor. Jill, today’s question is, what information do I need to get my listing started? Jill Heineck: [00:00:17] Years ago, it was just make an [...]

    Customer Experience Radio Welcomes Hotelier and Director of Operational Excellence Leticia Tavares

    Customer Experience Radio Welcomes Hotelier and Director of Operational Excellence Leticia Tavares

    Leticia Tavares is a Hotelier and Harvard MBA Grad, originally from Brazil. Since 2016 she has been working in the Travel & Hospitality industry, and she is currently the Director of Operational Excellence in a large hotel in Atlanta. After graduating with an MBA from Harvard Business School, Leticia joined Marriott International on a rotational program that brings MBA [...]

    Customer Experience Radio Welcomes Brady Sandahl with KW Luxury Homes and Debbie Sharp with The Sharp Group

    Customer Experience Radio Welcomes Brady Sandahl with KW Luxury Homes and Debbie Sharp with The Sharp Group

    Brady Sandahl of KW Luxury Homes in Palm Springs, California is widely recognized as one of the leading forces in the Greater Palm Springs, CA/Coachella Valley real estate market, and in 2019, his group was recognized as being Coachella Valley’s highest producing team as well as the only team who sold over $100 million within that year. In addition to representing clients [...]

    Tactical Tip: How Much Time Do I Need to Prep My Home for Market?

    Tactical Tip: How Much Time Do I Need to Prep My Home for Market?

    Jill Heineck’s Tactical Tips for Selling Your House in Today’s Environment Transcript Lee Kantor: [00:00:05] Welcome to Jill Heineck’s Tactical Tips For Selling Your House In Today’s Environment. I’m Lee Kantor. Jill, today’s question is, how much time do I need to prep my home for market? Jill Heineck: [00:00:15] Typically, it’s a two to [...]

    Customer Experience Radio Welcomes David Wachs with Handwrytten

    Customer Experience Radio Welcomes David Wachs with Handwrytten

    A serial entrepreneur, David Wach’s latest venture, Handwrytten, is bringing back the lost art of letter writing through scalable, robot-based solutions that write your notes in pen. Developed as a platform, Handwrytten lets you send notes from your CRM system, such as Salesforce, the web site, apps, or through custom integration. Used by major meal [...]

Customer Reviews

5.0 out of 5
15 Ratings

15 Ratings

Atlanta Cx ,

For anyone passionate about customer experience!

Jill is a great host and she welcomes brilliant people who know all about customer experience. It’s great to hear from experts from different fields! I am learning a lot with this podcast. Thanks, Jill!

Wisdomandliberty ,

Loved the Nina Interview

How fascinating to learn about such a niche in the real estate world. Being relationship based is so important these days. Jill is an amazing interviewer and this interview was a great one.

mlbailey312kbo ,

Fantastic interaction!!

Jill is a natural at interacting with her guests. She asks all the right questions and pulls from the guest the information we as listeners want to hear about. The customer experience is the reason for the show and a common theme throughout the discussion. Great interviews Jill!

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