CX Accelerator Show

CX Accelerator
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The CX Accelerator Show is dedicated to the growth and development of customer experience professionals at every stage of their career journey. Through candid conversations, practical insights, and stories from leaders across the industry, we explore what it takes to build meaningful careers, lead with impact, and elevate the future of CX. Whether you're breaking into the field or leading enterprise transformation, this podcast is for you! 

Tập

  1. 6 ngày trước

    Book It! Insights from CX Community Authors

    In this episode, we explore the journeys of two CX authors from the CX Accelerator community, their motivations for writing, and insights on the future of CX and AI. Discover how storytelling, community building, and authentic leadership shape exceptional customer experiences. Chapters 00:00 Introduction to the Authors and Their Journey 05:08 The Importance of Community in Customer Experience 14:50 The Author's Journey and Target Audience 14:50 Insights from Jeannie Walters' Book 15:20 Writing for the Overwhelmed Leader 18:06 Navigating AI in Writing 24:23 Embracing Struggle in the Creative Process 24:55 Justin Robbins' Perspective on Writing and Purpose 27:31 Preparing for the Future of CX 29:50 Balancing Technology and Humanity Resources Justin Robbins's Book: More Than a Motto Jeannie Walters's Book: Experience is Everything Denise Yohn's Fusion Charles Vogel's The Art of Community Guests LinkedIn - https://linkedin.com/in/justinrobbins LinkedIn - https://linkedin.com/in/jeanniewalters

    37 phút

  2. 18 thg 6

    How AI is Transforming Knowledge Management in CX

    This episode features a deep discussion on customer experience, knowledge management, AI integration, and leadership insights from the CX community, including highlights from HDI Service World and innovative practices from Southwest Airlines and Nordstrom. Key topics Balance and budget in CX experience designThe role of heart and soul in customer experienceInnovative recognition programs like Southwest's QR code initiativeThe importance of peer-to-peer relationships and collective geniusKnowledge management evolution and AI's impact on data silosThe significance of governance, psychological safety, and employee ownership in innovation Resources HDI Service World Conference - https://www.hdiconnect.org/ Open Service Community - https://openservicecommunity.com Guests Sara Feldman - https://www.linkedin.com/in/sarafeldman/ Matt Beran - https://www.linkedin.com/in/mattberan/

    39 phút

  3. 4 thg 6

    The Mistakes We Make

    Nate and Erica discuss the pitfalls of over-automating customer service, emphasizing the importance of enhancing customer experiences through meaningful human interactions and strategic use of automation. They explore how CX professionals can demonstrate value, measure impact effectively, and advocate for a customer-centric approach in a rapidly evolving landscape. resources CX Accelerator Community - https://cxaccelerator.com Shmuel Saklad on LinkedIn - https://linkedin.com/in/shmuelsaklad Jeremy Hyde on LinkedIn - https://linkedin.com/in/jeremyhyde Kaitlyn Jolley on LinkedIn - https://www.linkedin.com/in/kaitlyn-jolley-691b8028/

    35 phút

  4. 21 thg 5

    From Imposter to Influencer: How CX Leaders Find Their Voice

    This episode explores the journey of stepping into the spotlight in the CX industry, overcoming imposter syndrome, and building confidence through public speaking. Guests share personal stories, practical tips, and encouragement for professionals eager to share their insights and grow their influence. Resources CX Accelerator Community - https://cxaccelerator.com Toastmasters International - https://www.toastmasters.org Enterprise Connect Conference - https://www.enterpriseconnect.com Black Rifle Coffee Company - https://www.blackriflecoffee.com Guest links LinkedIn - https://linkedin.com/in/beth

    29 phút

  5. 8 thg 5

    Building Trust and Community in CX

    This episode explores the importance of community, trust, and authentic leadership in the evolving landscape of customer experience (CX). Leaders share practical strategies for fostering psychological safety, managing burnout, and building meaningful connections in remote and hybrid work environments. This week's guests include: Rob Dwyer & Luke Jamieson Resources: Radical Candor by Kim Scott - https://www.amazon.com/Radical-Candor-Revolutionize-Relationships-Communicate/dp/1250103509  Collective Genius by The Table Group - https://www.amazon.com/Collective-Genius-Unlocking-Group-Intelligence/dp/1119546994  CX Accelerator Community - https://cxaccelerator.com/  Rob Dwyer - LinkedIn - https://www.linkedin.com/in/robdwyer/ Luke Jamieson - LinkedIn - https://www.linkedin.com/in/luke-jamieson/  Erica Marois - LinkedIn - https://www.linkedin.com/in/ericamarois/  Nate Brown - LinkedIn - https://www.linkedin.com/in/cxaccelerator/

    36 phút
  • 5 tập

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Giới Thiệu

The CX Accelerator Show is dedicated to the growth and development of customer experience professionals at every stage of their career journey. Through candid conversations, practical insights, and stories from leaders across the industry, we explore what it takes to build meaningful careers, lead with impact, and elevate the future of CX. Whether you're breaking into the field or leading enterprise transformation, this podcast is for you! 

Thông Tin

  • Nhà sáng tạo
    CX Accelerator
  • Năm hoạt động
    2 N
  • Tập
    5
  • Xếp hạng
    Sạch
  • Bản quyền
    © 2026 CX Accelerator
  • Trang web chương trình
    CX Accelerator Show