CX Broadcast

Zonka Feedback
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Welcome to The CX Broadcast - the podcast by Zonka Feedback that dives deep into the world of customer experience. We've got a collection of fascinating stories and discussions with CX experts from all over the planet, and we're itching to share them with you! Our lively banter and thought-provoking insights will keep you on the edge of your seat, so get ready for an experience you won't soon forget. Strap on your headphones and get started.

Episodes

  1. 08/21/2023

    How to Create an Awesome Customer Experience with the Right Mix of AI and Human Touch - The CX Broadcast with Maggie Faust, Chief Customer Officer at Loris

    In this episode, we explore How to Create an Awesome Customer Experience with the Right Mix of AI and Human Touch. Join us, as we speak to Maggie Faust, Chief Customer Officer at Loris, and discuss Defining an Awesome Customer Experience, Discussing the various ways AI can enhance the customer experience, Finding the Right Balance, and Sharing real-life examples, ethical considerations, Future Trends and Predictions, and practical implementation advice.

    21 min

  2. 07/04/2023

    The Role of Customer Success in Driving Product Adoption

    In this episode, we will explore the various strategies and best practices used by customer success teams to help customers better understand and use products effectively. Join us as we speak with Ahaan Pandit, Associate Director of Customer Success at Capillary Tech and delve into the importance of providing a seamless onboarding experience and ongoing support. Gain insights on how to ensure customers remain satisfied with the product and increase user adoption.

    32 min

  3. 06/14/2023

    Value of Customer Satisfaction in the emerging B2B Landscape - The CX Broadcast with Karthik Srivatsa, Customer Experience Consultant at Cisco

    In this episode, we explore the value of customer satisfaction in the emerging B2B landscape. Join us, as we speak to Karthik Srivatsa, Customer Experience Consultant at Cisco, and discuss the customer journey, the role of Customer Advisory Boards, feedback and product design, and calculating ROI for a B2B CX program. Gain insights on how exceptional customer experiences drive business success.

    33 min

  4. 06/01/2023

    Increasing Customer Retention in Economic Uncertainty - The CX Broadcast with Anubhav Mehrotra, Vice President - Customer Experience at Tata 1MG

    In this episode, we uncover how customer expectations have transformed amidst the current economic climate, highlighting new priorities and preferences. We also examine the importance of customer retention, particularly in times of uncertainty, and unravel its impact on overall business performance. Additionally, we discuss effective strategies for improving the customer experience, emphasizing the role it plays in increasing customer retention. Join us as we uncover the secrets to creating personalized experiences that foster customer loyalty and drive business success.

    35 min
  • 4 Episodes

About

Welcome to The CX Broadcast - the podcast by Zonka Feedback that dives deep into the world of customer experience. We've got a collection of fascinating stories and discussions with CX experts from all over the planet, and we're itching to share them with you! Our lively banter and thought-provoking insights will keep you on the edge of your seat, so get ready for an experience you won't soon forget. Strap on your headphones and get started.

Information

  • Creator
    Zonka Feedback
  • Years Active
    2K
  • Episodes
    4
  • Rating
    Clean
  • Copyright
    © 2023 CX Broadcast
  • Show Website
    CX Broadcast