CX Now

Kustomer
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  • BUSINESS

CX Now is your podcast for intelligent CX. In the CX Now podcast, Lauren Gold, Chief Customer Officer at Kustomer, chats with leaders in customer experience to share insights about what’s going on in the industry so you can stay up-to-date. Why another podcast? Our in-person CX Now events were such a hit with a goldmine of insights from our speakers and panelists. We thought: why not bring these insights to everyone year-round, wherever they are? Whether you're a CX executive, manager, or a frontline customer support agent looking to grow in their career, tune in for thoughtful conversations about CX strategy, best practices, lessons learned, AI and its applications in customer service, and more.

Episodes

  1. 10H AGO

    Kustomer's AI Vision with Brad Birnbaum, CEO

    In the inaugural episode of CX Now, Lauren Gold and Brad Birnbaum discuss the transformative impact of AI on customer experience (CX). They explore how AI can enhance customer interactions, the importance of context in AI applications, and the balance between AI autonomy and human oversight. The conversation highlights the need for guardrails in AI systems, the potential for human-AI collaboration, and the future of AI in CX, emphasizing the rapid advancements in technology and the exciting possibilities ahead. Takeaways: Brad sees AI as a transformative force in customer experience.The importance of context in AI applications cannot be overstated.AI can supercharge human agents rather than replace them.Guardrails are essential to ensure AI operates within defined parameters.AI can assist in understanding customer history and preferences.Human-AI collaboration can enhance customer service efficiency.The journey to AI autonomy varies by business complexity.AI's rapid evolution is reshaping product development timelines.The future of AI in CX is promising but unpredictable.Innovative AI applications are just beginning to emerge.

    25 min
  • 1 Episode

About

CX Now is your podcast for intelligent CX. In the CX Now podcast, Lauren Gold, Chief Customer Officer at Kustomer, chats with leaders in customer experience to share insights about what’s going on in the industry so you can stay up-to-date. Why another podcast? Our in-person CX Now events were such a hit with a goldmine of insights from our speakers and panelists. We thought: why not bring these insights to everyone year-round, wherever they are? Whether you're a CX executive, manager, or a frontline customer support agent looking to grow in their career, tune in for thoughtful conversations about CX strategy, best practices, lessons learned, AI and its applications in customer service, and more.

Information

  • Creator
    Kustomer
  • Years Active
    2K
  • Episodes
    1
  • Rating
    Clean
  • Copyright
    © 2026 Kustomer