CX...Oh!

Supriya Sharma
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What would a world illuminated with magical experiences look like, rather feel like? Well, having envisioned it, I curated this customer experience podcast CX...Oh! to help people serve better and concoct experiences that are memorably superlative in nature. Join me, Supriya Sharma, your fond host in making it a reality! Each episode contains didactic information to inspire you to capitalise on the experience ecosystem and sprinkle stardust in your profession, personal life, and community.

  1. Coupling CX with Organizational Excellence ft Serena Riley

    2023. 11. 18.

    Coupling CX with Organizational Excellence ft Serena Riley

    Let's explore in our autumn-special episode the age-old yet freshly brewing bond that couples organizational excellence and customer experience with our vibrant guest Serena Riley, CX leader at Conversight.AI. Serena's LinkedIn profile: https://www.linkedin.com/in/serenariley Xperience the magic of service!

    20분
  2. E.P.I.C.ing the Experience ft Federica Roux

    2023. 03. 26.

    E.P.I.C.ing the Experience ft Federica Roux

    We've boarded the new year wagon here at CX...Oh! (it's never late ;)) to decode E.P.I.C. experiences (yes, the EPIC ones only!) with Federica Roux, Chief Experience Officer at Odity. Here's a glimpse of what they read like. E. Easy P. Personalized I. Intuitive C. Contextual Tune in to get the details of 'how' to incorporate them in our company culture. Federica's LinkedIn profile: https://www.linkedin.com/in/federicaroux/ Experience the magic of service!

    22분
  3. Decrypting Customer Succ-trategy ft Irit Eizips

    2022. 10. 01.

    Decrypting Customer Succ-trategy ft Irit Eizips

    Customer success - just another jargon or a substantial integrant in the experience that a customer has with an organisation? Let's decrypt it with Irit Eizips, CEO, CSM Practice. Irit's LinkedIn profile: https://www.linkedin.com/in/eizips Experience the magic of service!

    19분
  4. Succeeding with Customer Success ft Maranda Dziekonski

    2022. 08. 11.

    Succeeding with Customer Success ft Maranda Dziekonski

    What is it like to succeed with customer success? We're canvassing it with Maranda Dziekonski, Chief Customer Officer, Swiftly. Maranda's LinkedIn profile: https://www.linkedin.com/in/marandaanndziekonski Experience the magic of service!

    15분

  5. 2022. 07. 28.

    Creating Experiential Value ft Diane Magers

    Talking real business numbers here, we're uncovering how experiences create tangible value for companies with Diane Magers, the founder of Experience Catalysts, a sherpa for new and developing experience-obsessed organisations, and the Emeritus Chair for Customer Experience Professionals Association (CXPA). Diane's LinkedIn profile: https://www.linkedin.com/in/dianemagers Experience the magic of service!

    18분

  6. 2022. 05. 16.

    The Experience Equation ft Adriana Salazar Hidalgo

    What truly makes a great customer experience? Speed. Convenience. Consistency. Friendliness. And human touch—that is, creating real connections by making technology feel more human and giving employees what they need to transmit it to the end user. That's for the recipient, which in turn leads to business growth. Ever looked at the other side of the coin, what lies in here for the humans delivering this experience? Deliberating with us on this aspect is Adriana Salazar Hidalgo, a passionate CXer from Barcelona, who shares that embellishing the whole cake is a sense of fulfilment beyond words, which is the binding thread in a community. It's the community now that a company should wish to create for all stakeholders.  Adriana's LinkedIn profile: https://www.linkedin.com/in/adrianasalazarhidalgo Experience the magic of service!

    18분

  7. 2022. 05. 06.

    Hunting for the Magic Metric ft Kristi Faltorusso

    Hunting for the magic metric in CX? We're disentangling the experience barometer mania this week with Kristi Faltorusso, an award winning Customer Success Executive with experience in building, scaling and transforming customer success organisations at hyper-growth B2B SaaS companies. Currently, she's the Chief Customer Officer at ClientSuccess, and also the Founder of Keeping CS Simple, a content experience, supporting the simplification of Customer Success for Executives, CS Leaders, CPSs and more. Kristi's LinkedIn profile: https://www.linkedin.com/in/kristiserrano Experience the magic of service!

    17분

  8. 2022. 03. 31.

    Nurturing the Experience ft Mandisa Makubalo

    Introducing to you in this episode, the woman running South Africa's 1st 100% black women owned CX Management Consultancy - Mandisa Makubalo, CEO, Unlimited Experiences SA, who has been ranked amongst the Top 100 CX Global Thought Leaders for 2021, is an author, community leader for Women in CX Africa chapter and serves on various boards across the country.  We dig deeper into what lies at the core of strengthening your relationship with the customer that sets a sturdy foundation for an experience that self-nurtures. Mandisa's LinkedIn profile: https://www.linkedin.com/in/mandisa-makubalo-9b180b6b Experience the magic of service!

    19분
모두 보기(39개)

소개

What would a world illuminated with magical experiences look like, rather feel like? Well, having envisioned it, I curated this customer experience podcast CX...Oh! to help people serve better and concoct experiences that are memorably superlative in nature. Join me, Supriya Sharma, your fond host in making it a reality! Each episode contains didactic information to inspire you to capitalise on the experience ecosystem and sprinkle stardust in your profession, personal life, and community.

정보

  • 제작진
    Supriya Sharma
  • 방송 연도
    2021년 - 2023년
  • 에피소드
    39
  • 등급
    전체 연령 사용가
  • 저작권
    © Supriya Sharma
  • 웹사이트 보기
    CX...Oh!