CX on Point with Precision Point Partners

CX on Point Podcast
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CX on Point with Precision Point Partners

Customer Experience has proven to be the key to success and growth for any organization. The CX on Point podcast will bring you cutting-edge methods and trends in the Customer Experience. In addition, we will be interviewing industry leaders who are shaping the future of Customer Experience in healthcare, financial services, government, travel/hospitality, and the logistics sector.

  1. 12/13/2024

    EP - 028 Transforming Healthcare in the Home with Daniel Roth

    Tune in to this week's episode of CX on Point, when Ken Epstein from Precision Point speaks with Daniel Roth. Discover how DispatchHealth is transforming healthcare by offering urgent care in the home. *This episode was previously recorded.

    38 min

  2. 11/15/2024

    EP - 027 CX Insights with Graham Tutton

    In this week's episode of CX on Point with Ken Epstein, we dive into the power of using technology to gain insights into customer experience and employee experience with Graham Tutton, CX Consultant at GTT & Associates.

    32 min

  3. 10/18/2024

    EP - 026 CX in the Government Space with Evan Davis

    In this episode of CX on Point, we are bridging the gap between the government and the CX industry with Evan Davis, SVP at Maximus. This informative and engaging conversation touches on the challenges and solutions of providing quality customer support today and how our government agencies are leveraging AI to create better experiences.

    40 min

  4. 10/02/2024

    EP - 025 - Sourcing in the New Economy with Tim Cronin

    In this episode of CX on Point podcast, Kenneth Epstein explores the revolution underway in sourcing with procurement and business operations leader Timothy Cronin.

    51 min

  5. 08/16/2024

    Episode 23 - The Power of Partnerships with Brian Brueckman

    On this week's CX on Point, Precision Point Luminaries Ken Epstein and David Epstein speak with CX Expert Brian Brueckman on the power of partnerships, finding the right sourcing solutions, and cultivating a buyer-centric approach.

    40 min
  6. EP - 024 Revolutionizing Virtual Healthcare Delivery

    07/26/2024

    EP - 024 Revolutionizing Virtual Healthcare Delivery

    Tune in to this week's episode of CX on Point, when Ken Epstein from Precision Point speaks with Troy Belden, the Chief Operating and Chief Technology Officer at CareTalk Health, a trailblazer in Clinical Process Outsourcing. Discover the future beyond telehealth and explore the booming world of virtual healthcare. Don't miss this captivating conversation about the next big innovations in healthcare!

    39 min

  7. 06/20/2024

    EP - 022 Healthcare Insights Part 2: A Conversation with Alan Wheatley

    In the 2nd part of our conversation, we're thrilled to welcome back Alan Wheatley, a true healthcare CX visionary. As a former executive at Humana, Alan oversaw their Medicare and Medicaid business, making him a leader in this industry. Alan joins us in a dynamic conversation with Ken Epstein, a partner at Precision Point Partners. Tune in for an engaging episode filled with expert analysis and fresh insights into the healthcare industry.

    18 min
  8. EP - 021 Leading with Purpose with Kyle McDowell

    06/11/2024

    EP - 021 Leading with Purpose with Kyle McDowell

    Join us for an inspiring episode of the CX on Point podcast, featuring bestselling author, speaker, and leadership expert Kyle McDowell. Hosted by Ken Epstein, this week's episode dives into the wisdom behind Kyle's acclaimed book, "Begin with We: 10 Principles for Building and Sustaining a Culture of Excellence." Discover Kyle's powerful insights on leading with purpose and the crucial role of fostering a positive corporate culture. This motivational-packed conversation will leave you with actionable strategies to create a leadership legacy you can be proud of. Don't miss out on this opportunity to learn from one of the best in the business! Hit that play button and elevate your #cx #leadership game!

    52 min
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About

Customer Experience has proven to be the key to success and growth for any organization. The CX on Point podcast will bring you cutting-edge methods and trends in the Customer Experience. In addition, we will be interviewing industry leaders who are shaping the future of Customer Experience in healthcare, financial services, government, travel/hospitality, and the logistics sector.

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