Data-Driven Decision-Making: Using Analytics for Better Planning

How do you know your programs are actually working? Not "we think they're working," but real evidence. Pat and Will talk through what "data-driven" means for nonprofits without data scientists or big analytics budgets, the five most common data mistakes, and how a homeless services organization discovered a "support cliff" by tracking just three numbers and then made a simple change that increased 12-month retention.