Data vs. Commerce

Pivotree
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Every company that sells online wants frictionless commerce. But what does that actually look like in practice? Most businesses have already figured out the #1 rule of cutting out friction in their physical supply chain: all of its parts need to talk to each other, and somebody needs to own it. ㅤ Far fewer have figured that out for their digital supply chains. And somewhere in that pile of disconnected projects, data and commerce stopped talking. The most expensive relationship in your business needs work. This is their standing appointment. This is Data vs. Commerce. ㅤ Each week, hosts Matt Johnson and Floyd Blaikie sit down with the people who own the data, run the platforms, and pay the price when those two stop playing nice. ㅤ If you're responsible for any part of how products get from a database to a doorstep, this is your show. New episodes drop weekly. Subscribe on Apple, Spotify, or wherever you listen.

Tập

  1. 4 ngày trước

    AI can connect systems fast, but only if the data is right | Ep. 2

    The storefront said overnight shipping. The part showed up three days later, and the dishwasher was still broken. ㅤ Matt Johnson and Floyd Blaikie open Episode 2 of Data vs. Commerce by tracing that delay past the product data they covered last time, into the place most teams forget to look: the integrations between systems. Matt walks through how an e-commerce system can confidently promise overnight delivery while the ERP and OMS behind it know the item is sitting in a warehouse across the country. The storefront wasn't lying. It just never got the truth from the back end. ㅤ From there the two get into why national retailers and distributors end up with a twisted ball of yarn: 30 acquisitions, 17 Salesforce instances, crusty middleware nobody wants to touch, and load-bearing systems you can't switch off without the business crawling to a halt. This is a solo episode, hosted by Matt Johnson and Floyd Blaikie of Pivotree. The friction this week isn't data against commerce. It's the invisible plumbing between them, and who actually owns it. ㅤ 📌 What We Coverㅤ Why an e-commerce system can promise overnight shipping when the item is actually in stock across the country, in a different warehouseHow distribution center location and on-shelf inventory live in back-end systems that often never connect to the front-end customer experienceWhat growth by acquisition does to your stack: inherited ERPs, inventory systems, and disparate data that all have to talk to one storefrontThe 17 Salesforce instances problem, and why companies insist on keeping every system they acquireBrittle, hard-coded integrations and crusty middleware held together by one person in ITWho needs the macro view of the system architecture, and why nobody clearly owns itWhere AI helps: reading APIs and connecting data faster than any human developer, plus agents that flag when an integration is about to breakWhere AI backfires: order management systems that hallucinate a part because the underlying data was wrong ㅤ 🔗 Resources Mentioned Pivotree, named on the episode for its work on AI integration frameworks and processesSalesforce, referenced via the company running 17 separate instancesThe system categories at the center of the conversation: ERP, OMS, PIM, and the front-end e-commerce platform, plus the integration layer and middleware that connect them

    21 phút

  2. 27 thg 5

    Why warehouses run at 99.9% and product data does not | Ep. 1

    Episode 1 of Data vs. Commerce starts with a broken dishwasher and a part that didn't fit. Floyd Blaikie ordered an overnight pump from a distributor's website. Three days later it showed up with three pins instead of four. Same model number, wrong part. Matt Johnson walks through what actually broke, and it wasn't the warehouse. ㅤ The hosts kick off the show by naming the friction the whole podcast is built around. Data and commerce want the same outcome. They've stopped talking to each other in most organizations. Matt and Floyd, both of Pivotree, frame it less as a fight and more as couples therapy: a relationship that needs the communication rebuilt. ㅤ This episode is the premise. Future episodes pressure-test it with guests who take a side. ㅤ 📌 What We Cover The dishwasher pump story: a manufacturer changed three pins to four mid-year, kept the same model number, and the distributor's product page never caught up.Why customer service catches the blame for an error that started in a supplier feed.The reason distributors and manufacturers run physical fulfillment at 99.9% accuracy and product data nowhere near that.What "operating on putting out fires" looks like inside a product data team.The contractor who orders the wrong part, takes the heat from their customer, and never trusts the website again.Why B2B e-commerce penetration at distributors still sits in the 10 to 15% range and how product data quality drives that ceiling.Data governance as a continuous lifecycle rather than a one-time integration project.The personal fitness analogy: product data discipline is a habit, not a launch. ㅤ 🔗 Resources Mentioned PivotreeMatt Johnson on LinkedInFloyd Blaikie on LinkedIn

    20 phút

  3. 20 thg 5

    Welcome to Data vs. Commerce

    Every product moves twice. Once through the data layer, where it gets named, classified, attributed, priced, and made findable. Once through the physical layer, where it gets bought, picked, packed, shipped, and delivered. Most companies invest heavily in the second journey and treat the first as a pile of disconnected projects. ㅤ The gap between the two is where modern commerce actually fails. Stockouts that aren't really stockouts. The 0.8% integration error nobody caught. The AI agent that ordered the wrong size. The B2B replatform that blew up on data nobody had cleaned in six years. ㅤ This show lives in that gap. Hosts Matt Johnson and Floyd Blaikie bring on the people who own the data, run the platforms, and pay the price when those two stop playing nice. New episodes drop weekly. If you're responsible for any part of how products get from a database to a doorstep, this is your show. Subscribe now.

    1 phút

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Giới Thiệu

Every company that sells online wants frictionless commerce. But what does that actually look like in practice? Most businesses have already figured out the #1 rule of cutting out friction in their physical supply chain: all of its parts need to talk to each other, and somebody needs to own it. ㅤ Far fewer have figured that out for their digital supply chains. And somewhere in that pile of disconnected projects, data and commerce stopped talking. The most expensive relationship in your business needs work. This is their standing appointment. This is Data vs. Commerce. ㅤ Each week, hosts Matt Johnson and Floyd Blaikie sit down with the people who own the data, run the platforms, and pay the price when those two stop playing nice. ㅤ If you're responsible for any part of how products get from a database to a doorstep, this is your show. New episodes drop weekly. Subscribe on Apple, Spotify, or wherever you listen.

Thông Tin

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    Pivotree
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    2 N
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    3
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    Data vs. Commerce