Process Debt

Chris Terrell
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What is Process Debt? The hidden burden of inefficient processes that erode growth, employee satisfaction, and organizational success We all have a little 'process debt' in our lives and careers. In our podcast, "Process Debt," we explore the daily challenges and frustrations with the hidden systems that steal joy from our work. From personal anecdotes to professional insights, join us for insights you can used to start changing those those broken business systems .

  1. What Good Design Can Teach Us About Bad Processes - With Jon Yablonski

    HÁ 2 DIAS

    What Good Design Can Teach Us About Bad Processes - With Jon Yablonski

    Jon Yablonski — creator of Laws of UX and veteran designer across automotive, aerospace, and SaaS joins us to talk about what good design and good process have in common. We get into why pretty things fool us, why nobody reads the manual, the myth of the ideal user, and why working inside constraints might be the most underrated skill in any discipline. Plus: what Slack's onboarding, a Cadillac knob, and a chess lesson all have to teach us about how humans actually learn.

    49 min
  2. When Bad Assumptions Blow Up Your Budget (And Your Business)

    10 DE ABR.

    When Bad Assumptions Blow Up Your Budget (And Your Business)

    Dr. Adam Link, computer scientist turned CFP joins Chris and Toby to unpack why bad assumptions don't just lead to bad outcomes, they compound them. From 401k matching to tech debt, Monte Carlo simulations to the emotional trap of selling a business you built from scratch, this one connects the dots between financial literacy, process thinking, and the psychology of why we make the choices we do. Equal parts practical and thought-provoking.

    43 min
  3. Stop Optimizing Your Toothbrush Routine

    3 DE ABR.

    Stop Optimizing Your Toothbrush Routine

    What do brushing your teeth and your email inbox have in common? More than you'd think. This week, Chris and Toby get into the surprisingly deep psychology behind boring tasks why we dread them, why we over-complicate them, and why the processes that are working best are usually the ones nobody notices. If you've ever walked past a sink full of dishes fourteen times before doing anything about it, this one's for you.

    21 min
  4. Saying It Louder Doesn't Make It Clearer

    27 DE MAR.

    Saying It Louder Doesn't Make It Clearer

    Why do we keep talking past each other even when everyone in the room genuinely wants to be understood? In this episode, Toby and Chris dig into the real reason communication breaks down at work: not volume, not effort, but the invisible assumptions we all carry into every conversation. From client engagements gone sideways to the manager who sparks 30 hours of wasted work with one offhand comment, they get into what actually fixes it — slowing down, drawing the picture, and getting curious about what you don't know. Plus, a truly terrible joke about chickens that somehow makes the whole thing click.

    22 min
  5. You Bought a Box of Car Parts. Now What? (the SaaS problem)

    20 DE MAR.

    You Bought a Box of Car Parts. Now What? (the SaaS problem)

    SaaS tools promise to be intuitive. And for a single user, they often are. But add a team, skip the requirements conversation, and you've got a box of 300,000 Legos with no instructions and a deadline. In this episode, Toby and Chris dig into why technology implementations go sideways — and why the problem is almost never the software. Drawing on their work at Magic Button Labs, they cover: Why requirements anchored to your old system will recreate all your old problems in a new environmentThe difference between a Salesforce F1 crew and a ClickUp free-for-all — and why each demands a different approachChris's month-long Zoom waiting room nightmare (and what it reveals about SaaS complexity)Why pushing people into the tool before locking in requirements is actually the right moveThe three non-negotiables for any team tool adoption: right people, clear process, executive sponsorThey close with a challenge: if your tool isn't helping, it's because you haven't defined what you're trying to do clearly enough to build it in. The fix isn't a new tool. It's a better conversation.

    22 min
  6. Your New Software Won't Fix a Broken Process

    13 DE MAR.

    Your New Software Won't Fix a Broken Process

    When a client calls in a consultant, they often expect someone with x-ray vision — an expert who can walk in, scan the room, and instantly identify the problem. But here's what that consultant actually sees: a kitchen where no one knows where the measuring cups are, the recipe is in the wrong units, and the ingredients might be expired. In this episode, Toby and Chris pull back the curtain on what really happens during a technology implementation and why the software is almost never the actual problem. Drawing from recent client work at Magic Button Labs, they dig into: Why most people use their tools at 50% capacity — at bestHow process debt gets baked right into your new system if you don't deal with it firstThe "high-low problem" — and why successful implementations always need two people in the roomThe AI cuteness trap: when beautiful organization hides a list of 500 things nobody wants to doWhat to do before you bring in outside help — and the questions clients rarely think to ask

    20 min
  7. Your business doesn't need more "innovation." It needs to be more boring. 🥱

    6 DE MAR.

    Your business doesn't need more "innovation." It needs to be more boring. 🥱

    Does your business feel like "garbage cans being thrown down six flights of stairs"? Most leaders chase innovation and complex tech stacks to solve their problems, but they’re actually just deepening their process debt. In this episode, we challenge the hustle-culture obsession with complexity. We explore why the most successful, scalable organizations are actually the most "boring" ones. Just like high-performance sleep hygiene, great business operations rely on rhythm, predictability, and triggers that work every single time without a "surprise" factor. In this episode, you’ll learn: The Mask of Complexity: Why your 15-step workflow is actually hiding major operational failures.Automation 101: Why you can’t automate a process that isn't already "boring."The Trap of Granularity: How "intermediary" statuses are eroding your team's focus and your margins.Rhythm vs. Intensity: Why building a "smooth metronome" in your ops is the only way to achieve true scalability.Whether you’re a founder looking to exit or an Ops leader trying to save your sanity, it’s time to stop looking for a disruptive tool and start looking for a boring process. Process debt truth: If you can't explain it simply, you can't automate it effectively.

    21 min
  8. Stop hiring tools to "fix" processes. Tools don’t fix workflows; they amplify them.

    27 DE FEV.

    Stop hiring tools to "fix" processes. Tools don’t fix workflows; they amplify them.

    Why do we spend $10,000 on software to solve a problem that only needs a better "verb"? In this episode, we dive into the "Jobs to be Done" framework and the reality of Digital Scrap. Just because you can't see the sawdust doesn't mean you aren't wasting the wood. We discuss why most migrations fail, how "zombie systems" erode your margins, and the ultimate Process Debt Truth: You don’t lose to bad technology; you lose to skipping the boring foundations that make good technology usable.

    20 min
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What is Process Debt? The hidden burden of inefficient processes that erode growth, employee satisfaction, and organizational success We all have a little 'process debt' in our lives and careers. In our podcast, "Process Debt," we explore the daily challenges and frustrations with the hidden systems that steal joy from our work. From personal anecdotes to professional insights, join us for insights you can used to start changing those those broken business systems .

Informações

  • Criado por
    Chris Terrell
  • Anos de atividade
    2024 - 2026
  • Episódios
    80
  • Classificação
    Explícito
  • Copyright
    © Chris Terrell 2024
  • Site do podcast
    Process Debt