DELIVERED

Infinum

Delivered is your window into the world of amazing digital products, bold business strategies, and innovation in practice. In a world where 95% of digital products fail, we’re on a mission to find out what sets the 5% apart, bringing you insights from change-makers — business owners, company executives, creatives, tech experts, and other brilliant minds.Brought to you by Infinum, a leading digital product agency, and hosted by Georgios Athanassiadis, Infinum's managing director.

  1. Jul 31

    Your biggest cybersecurity risk is also your best defense with Kam Karaji

    95% of cybersecurity breaches involve a human factor. It’s why many organizations build security programs around minimizing human error, adding more controls, more monitoring, and more restrictions. Kam Karaji, the NFL’s Director of Cybersecurity & Risk Management, believes that’s the wrong starting point. Drawing on his experience as both a cybersecurity leader and a former police commander and firearms instructor, Kam argues that exceptional security begins with an exceptional understanding of people. Some individuals pose risk; others are your biggest advocates. The difference lies in how organizations train, support, and empower them. At the NFL, employees aren’t treated as the weakest link; they’re the human firewall. Security awareness is tailored to each person’s role, access, and exposure to risk, so the people protecting the organization’s most valuable assets receive the guidance they need to succeed. In this episode of Delivered, Kam shares how he protects one of the world’s most high-profile global brands against both external and insider threats, the lessons he brought into cybersecurity from law enforcement, and the cybersecurity risks most businesses today are still underestimating. Key learnings: Learn how the NFL protects against cyber threats from outside and withinUnderstand what organizations get wrong when designing security programs around human behaviorExplore the leadership lessons Kam carried from law enforcement into modern cyber risk managementFind out who is winning the AI arms race, attackers or defendersDiscover why quantum computing is the next frontier of cybersecurityHave feedback or want to recommend a future guest? Drop us a message! Delivered newsletter Subscribe to our newsletter for original takes on each episode's topic and the latest from Infinum — and never miss when the next episode drops. About Infinum Delivered is brought to you by a leading digital product agency, Infinum. We've been consulting, workshopping, and delivering advanced digital solutions since 2005. Let's stay connected! LinkedIn YouTube

    Your biggest cybersecurity risk is also your best defense with Kam Karaji

  2. Jul 9

    AI didn't kill SaaS, it raised the bar with Tomislav Car

    Every day, someone on LinkedIn declares SaaS dead. A shiny new coding tool drops, and the story going around is: why pay big money for software when you can just vibe code your own?  Tomislav Car, a tech entrepreneur with 20+ years of experience and CEO of Productive, isn’t buying the whole SaaS-Pocalypse narrative, at least not the way it's usually told.  The buy-vs-build dilemma is older than AI. Enterprises have always weighed building their own tools against buying one. AI just made building faster and more accessible, even for people who can’t code. But building and maintaining your own platform still costs time, effort, and money. At the same time, SaaS companies have access to the same technology. They can ship faster, offer more functionality, and provide a better user experience. The bar goes up on both sides. The biggest threat to SaaS isn't enterprises building custom in-house tools. It's falling behind competitors who use AI more effectively. Drawing on decades of industry experience, Tomislav shares lessons on how your business can survive in an AI-first world, the playbook behind Productive's success, and what kind of leader you need to be to pull it off. Key learnings: Explore how AI is reshaping the SaaS landscape and how to adaptUnderstand why so few side-project SaaS ventures make it on their ownFind out what it takes to be a successful leaderLearn how Productive built AI agents customers actually want to useDiscover the key decisions that grew Productive from 5 to 150 peopleHave feedback or want to recommend a future guest? Drop us a message! Delivered newsletter Subscribe to our newsletter for original takes on each episode's topic and the latest from Infinum — and never miss when the next episode drops. About Infinum Delivered is brought to you by a leading digital product agency, Infinum. We've been consulting, workshopping, and delivering advanced digital solutions since 2005. Let's stay connected! LinkedIn YouTube

    AI didn't kill SaaS, it raised the bar with Tomislav Car

  3. Jun 15

    Accessibility as an advantage, not a compliance checkbox with Rebecca Pakin

    Roughly 16% of the global population lives with some form of disability. Yet despite growing awareness and regulatory pressure, 95% of the world's most-visited homepages still fail basic accessibility standards. Inaccessible digital products pose challenges not only for the billions of people living with permanent or short-term disabilities but also for anyone who finds themselves using a device in less-than-ideal conditions, such as bright sunlight.  Accessibility is often treated as a legal burden, an ethical imperative, or even a creative constraint. But done right, it can become a powerful strategic advantage. When organizations make their products and services accessible to all users, they open doors to new audiences, make a positive impact, and strengthen their brand. Tune in to our conversation with Rebecca Pakin, Head of Product Marketing at Accessiway, to explore why inclusive design is simply good design and how accessibility can create value beyond compliance. Key learnings: Understand what digital accessibility means in practiceLearn why accessibility and great design aren't competing prioritiesExplore the most common accessibility failures in digital productsFind out if AI is making accessibility better or worseDiscover what it looks like when accessibility is embedded into company cultureHave feedback or want to recommend a future guest? Drop us a message! Delivered newsletter Subscribe to our newsletter for original takes on each episode's topic and the latest from Infinum — and never miss when the next episode drops. About Infinum Delivered is brought to you by a leading digital product agency, Infinum. We've been consulting, workshopping, and delivering advanced digital solutions since 2005. Let's stay connected! LinkedIn YouTube

    Accessibility as an advantage, not a compliance checkbox with Rebecca Pakin

  4. May 27

    AI gave designers superpowers but they’re misused with Alexander Zeh

    Design teams have never had more raw power. Thanks to AI, prototypes that once took weeks now take hours, and the line between designers and engineers is blurring. But faster execution doesn’t automatically lead to better products. Many teams are simply building the wrong things faster, wasting time, energy, and tokens in the process.   When almost anything can be built, the real challenge becomes deciding what’s actually worth building. That still depends on research, judgment, vision, and the messy upstream work of understanding people.  In this episode of Delivered, Alexander Zeh, Head of Product Design at Manychat, joins us to discuss how design leaders can help teams avoid the trap of mistaking speed for progress. Key learnings: Discover how AI is changing product design and what your focus should beUnderstand the role of the design leader in the AI-accelerated world Learn what the most underrated design leadership skill isFind out why hiring for job titles is the wrong approach, and what to do insteadHave feedback or want to recommend a future guest? Drop us a message! Delivered newsletter Subscribe to our newsletter for original takes on each episode's topic and the latest from Infinum — and never miss when the next episode drops. About Infinum Delivered is brought to you by a leading digital product agency, Infinum. We've been consulting, workshopping, and delivering advanced digital solutions since 2005. Let's stay connected! LinkedIn YouTube

    AI gave designers superpowers but they’re misused with Alexander Zeh

  5. May 4

    The best project managers are servant leaders with Yann Thézénas

    Project management has a branding problem. The word ‘manager’ implies authority and control, someone who directs, decides, and delegates from the top. But the best PMs don’t operate like that. They create a safe and productive environment for others to do their best work. In 2026, as teams become more autonomous and AI accelerates delivery, the human dimension of the job matters more than ever. The biggest challenge is applying this philosophy under the pressure of complex projects with multiple teams and stakeholders, and tight deadlines. Yann Thézénas has spent the last decade doing exactly that, across telecom, logistics, SaaS, and international sport. As Senior Digital Projects Expert at FIBA, the world’s governing body for basketball, he faced his biggest test yet: a two-and-a-half-year overhaul of the federation’s global digital ecosystem, coordinating teams across multiple regions for a hard launch at the Paris 2024 Olympics.  In this episode, Yann shares what works, what doesn’t, and why a great PM has more in common with a basketball captain than a traditional manager. Key learnings: Understand what servant leadership means in practiceLearn why knowing what not to build is as important as knowing what to buildFind out how AI is reshaping the PM role, and which part of it will never be automatedDiscover the lessons Yann took away from the biggest project of his careerHave feedback or want to recommend a future guest? Drop us a message! Delivered newsletter Subscribe to our newsletter for original takes on each episode's topic and the latest from Infinum — and never miss when the next episode drops. About Infinum Delivered is brought to you by a leading digital product agency, Infinum. We've been consulting, workshopping, and delivering advanced digital solutions since 2005. Let's stay connected! LinkedIn YouTube

    The best project managers are servant leaders with Yann Thézénas

  6. Apr 15

    Modern product thinking inside a 270-year-old brand with Sam McCarthy

    Unlike most tech companies, Sotheby’s doesn’t ship fast and break things. The auction house has been selling rare art and luxury objects for almost 270 years, and their clients expect a white-glove experience at every touchpoint. When your buyer pool is small and consists of ultra-high-net-worth individuals, you can’t afford to lose their trust with a feature rollout that’s a little buggier than it should be. At Sotheby’s, trust took centuries to build. So how do you run a product team inside a company like that? Join our conversation with Sam McCarthy, VP of Product at Sotheby’s, to find out.  Key learnings: Understand the challenges of building complex digital products inside a non-technical, legacy organizationLearn how Sotheby’s balances tradition with the speed of modern product development Discover how Sotheby’s leverages technology to improve client experience and stay aheadFind out what’s most difficult to modernize in a legacy company: systems, processes, or mindsetExplore how Sotheby’s leverages AI and data to track artworks and verify provenance across decadesHave feedback or want to recommend a future guest? Drop us a message! Delivered newsletter Subscribe to our newsletter for original takes on each episode's topic and the latest from Infinum — and never miss when the next episode drops. About Infinum Delivered is brought to you by a leading digital product agency, Infinum. We've been consulting, workshopping, and delivering advanced digital solutions since 2005. Let's stay connected! LinkedIn YouTube

    Modern product thinking inside a 270-year-old brand with Sam McCarthy

  7. Mar 9

    ZEST: Framework for design leaders with Joost Huver

    In this episode of Delivered, Joost Huver shares ZEST, a practical cheat sheet born from his decade-long journey from junior designer to design director. Where most leadership frameworks focus on hierarchy, process, or performance metrics, ZEST reframes it around creative energy, taste, and human connection, the elements that elevate good work into meaningful work. If you’re a designer stepping into leadership, or already there, wondering if you’re doing it right, this conversation offers something rare: An honest reflection on 13 years of trial and error, and a practical leadership lens built from the studio floor, not the boardroom. Key learnings: Explore four dimensions of creative leadership that the ZEST framework is built onLearn practical ways to apply the ZEST framework in your daily workDiscover small leadership habits that compound into a strong creative cultureFind out how to hire for taste and look beyond industry awardsHave feedback or want to recommend a future guest? Drop us a message! Delivered newsletter Subscribe to our newsletter for original takes on each episode's topic and the latest from Infinum — and never miss when the next episode drops. About Infinum Delivered is brought to you by a leading digital product agency, Infinum. We've been consulting, workshopping, and delivering advanced digital solutions since 2005. Let's stay connected! LinkedIn YouTube

    ZEST: Framework for design leaders with Joost Huver

  8. Feb 9

    Can human creativity survive the AI era? with Jesse Feister

    In this episode of Delivered, you can learn learn what happens to human creativity when AI enters the creative process. Can it thrive in a world shaped by speed and algorithms? When everyone has access to the same tools, what truly sets great creative work apart? And what can artists bring to an efficiency-driven business world? We sat down with Jesse Feister, executive director at the Webby Media Group, to explore these questions. Drawing on his experience as a musician, entrepreneur, and former Head of Creator Marketing at Twitch, Jesse shares his perspective on the evolving relationship between human creativity and emerging technologies. Key learnings: Understand the impact of AI on creativity, from opportunities to trade-offsDiscover what makes creators succeed beyond talent aloneLearn how creative skills translate to business successExplore key lessons from Jesse’s journey from artist to entrepreneurFind out how they’re approaching AI at the 30th Webby AwardsHave feedback or want to recommend a future guest? Drop us a message! Delivered newsletter Subscribe to our newsletter for original takes on each episode's topic and the latest from Infinum — and never miss when the next episode drops. About Infinum Delivered is brought to you by a leading digital product agency, Infinum. We've been consulting, workshopping, and delivering advanced digital solutions since 2005. Let's stay connected! LinkedIn YouTube

    Can human creativity survive the AI era? with Jesse Feister
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5
out of 5
2 Ratings

About

Delivered is your window into the world of amazing digital products, bold business strategies, and innovation in practice. In a world where 95% of digital products fail, we’re on a mission to find out what sets the 5% apart, bringing you insights from change-makers — business owners, company executives, creatives, tech experts, and other brilliant minds.Brought to you by Infinum, a leading digital product agency, and hosted by Georgios Athanassiadis, Infinum's managing director.

Information

  • Creator
    Infinum
  • Years Active
    2024 - 2026
  • Episodes
    26
  • Rating
    Explicit
  • Copyright
    © 2026 DELIVERED
  • Show Website
    DELIVERED