Dentistry Speaks

Speaking Consulting Network

Dentistry Speaks is a podcast hosted by the Speaking Consulting Network.

  1. Aug 16

    Episode 60: AI Won't Take Your Job — But Someone Using It Will: Josh Gosnell of Adit on Dental AI and Texting

    AI in dentistry is a buzzword. Most practices know that. What most practices don't know is the difference between AI and automation, why 98% of text messages get read within two minutes and what's actually happening to all the patient inquiries that come in after hours when nobody's there to answer them. Josh Gosnell joined Adit as its third employee. Today the company has more than 400 staff and roughly 6,000 dental practice clients. In this episode of the Speaking Consulting Network Podcast — hosted by DrBicuspid.com Editor-in-Chief Kevin Henry — Gosnell breaks down what AI can actually do for a dental practice, where most offices are misunderstanding it and why the after-hours phone call debate is the wrong conversation to be having. **What's covered:** - Why dental practices confuse AI with automation — and why it matters - The fear that AI will replace staff, and the reframe that changes that conversation: "AI won't take your job, but someone who uses AI will" - What Adit does and how it brings phone systems, texting, scheduling, forms and payments into one connected platform - Why 98% of texts get read within two minutes — versus 31% of phone calls getting answered - The real argument for AI in dental: it's not about replacing the person answering the phone, it's about what happens to all the patients you're missing after hours - AI front desk and AI agentic texting — what they are and how they fill the gaps when humans aren't available - Why texting support works better than calling for many patients — and what that means for dental practices - The responsibility of technology companies to bring their clients along, not just build the tools 🌐 Adit: adit.com 🎙️ Speaking Consulting Network: speakingconsultingnetwork.com

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Dentistry Speaks is a podcast hosted by the Speaking Consulting Network.