UX Banter

Galaxy UX Studio

UX Banter is a candid, conversational podcast where UX leader and author Dushyant Kanungo explores the real stories behind design, product thinking, and digital innovation. Each episode features unfiltered banter with designers, product leaders, and technologists from around the world, unpacking how they navigate careers, ship complex products, and build ethical, evidence-based experiences for real users.

  1. What Keeps Designers Relevant as Technology Evolves - Justin Dauer, S7, Ep. 5

    3D AGO

    What Keeps Designers Relevant as Technology Evolves - Justin Dauer, S7, Ep. 5

    In this episode, we are joined by Justin, a designer, author, and speaker who focuses deeply on the human side of design. Justin has spent years exploring how culture, values, and craft shape the way designers build products and teams, helping creatives think beyond tools and trends to create more meaningful work. He’s also the author of Creative Culture and In Fulfillment: The Designer’s Journey, where he shares reflections on growth, humility, and lifelong learning in design.    Discussion Points -   What was your journey from deciding to become a designer to building your own studio? 2:11 Has your perspective on agency work evolved over time, or is it what you originally envisioned? 5:28 How do you balance your day job with personal creative pursuits without feeling like you’re missing out on other opportunities? 14:53 How has your workflow evolved from traditional tools to today’s AI-driven design processes? 24:18 When choosing new projects, do you prefer working with specific types of clients or project sizes? 27:53 What advice would you give your younger self, and do you think it still holds true today? 30:06  Show notes -  Designers need to think beyond tools and trends if they want to create work that truly matters. People are engaging with our experiences in real, imperfect environments, and that responsibility should guide how we design. Design is a profession, but for many of us, it’s also a passion and a calling. Early success can be dangerous if you’re not prepared for it. Ego can quietly hurt the work. Leveraging humility while still respecting your expertise is one of the most important lessons in a design career. Never stop learning. Never stop being a student of your craft—this advice will always be relevant.   Justin’s LinkedIn: https://www.linkedin.com/in/pseudoroom/   Company’s Website:  https://anomalibydesign.com  His books, In Fulfillment: The Designer's Journey (https://in-fulfillment.com) and Creative Culture (https://the-culturebook.com)

    35 min
  2. Designing for Trust: UX in Healthcare & Insurance - Feras Abdul Khayum , S7, Ep. 4

    MAR 31

    Designing for Trust: UX in Healthcare & Insurance - Feras Abdul Khayum , S7, Ep. 4

    In this episode, we’re joined by Feras Abdul Khayum, UX & Product Design Lead at Data D Solutions, who shares his journey from early startup work to leading UX in mission-critical U.S. healthcare insurance systems. The conversation dives deep into designing for trust, responsibility, and speed, especially when decisions can directly impact human lives.    Discussion Points:  What’s your origin story—from your early life and education to becoming a design leader today? 2:09 You’re currently working in the insurance sector. Do you think this niche is receiving the attention and recognition it truly deserves? 7:22 Is this a double-edged challenge, serving end users while also enabling enterprise users to confidently make data-driven decisions? 10:43 Rapid fire round 13:00 What does it take to design AI solutions for healthcare in emergency situations, and what is your approach to it? 17:03 What advice would you give to your younger self or to the youth who want to follow in your footsteps? Anything they should watch out for? 29:01   Show notes:     In healthcare UX, you’re not designing for delight or engagement metrics — you’re designing for responsibility. Every decision has a real human impact, and that changes how seriously you approach the work. When systems influence life-critical decisions, trust isn’t built through visuals alone. It comes from clarity, transparency, and helping users understand why a decision was made. AI should never replace human accountability in healthcare. Its real value is in supporting faster, more informed decisions while keeping humans firmly in control. Speed in healthcare UX isn’t about moving fast for efficiency’s sake. It’s about reducing friction at moments where delays can affect outcomes and, sometimes, lives. Deep domain understanding is non-negotiable in complex systems. Without it, even the most beautiful interface can fail the people who depend on it. Ethical design becomes unavoidable when your work impacts real people. In healthcare, you don’t get the luxury of treating ethics as a secondary consideration.   Feras’s LinkedIn: https://www.linkedin.com/in/feras-ak-dezine-theuxguy/

    36 min
  3. Balancing Creativity and Structure in Design Systems - Michael Miller, S7, Ep. 3

    MAR 24

    Balancing Creativity and Structure in Design Systems - Michael Miller, S7, Ep. 3

    In this episode, we’re joined by Michael Miller, Associate Creative Director at Level Studios, who brings over a decade of experience designing and scaling digital products across enterprise platforms. Michael leads multidisciplinary teams focused on UI strategy, design systems, and cross-functional collaboration. With a background spanning experiential design, marketing, and product design, he shares a grounded perspective on building systems that balance structure, creativity, and real business impact.  Discussion Points    ~How did your journey into creative leadership begin? (1:39)  ~Do your past experiences in marketing and creative projects influence the work you do today? (4:28)  ~Why is understanding the business and domain critical for enterprise-level UX and product design? (6:26)  ~Rapid fire round (9:35)  ~Do UX designers often take on business analyst responsibilities, from understanding requirements to envisioning how solutions will be executed? (20:14)  ~How is AI changing your role today, and where do you see it taking the future of design? (27:42)  ~What advice would you give your younger self 10–15 years ago? (34:13)  Show Notes    ~Design isn’t just about visuals—it’s about understanding people and what makes them engage.  ~The real through line in my work has always been human connection, whether it’s the user or the client.  ~Strong systems thinking and organization naturally translate into great product design.  ~You don’t need to be the subject matter expert, but you need to understand how the business works.  ~Good design comes from working closely with experts and understanding what actually works in the real world.  ~Design systems aren’t about control; they’re about creating structures that allow things to grow.  ~UX isn’t just about solving the problem given; it’s about understanding what the real problem is.  Michael’s LinkedIn: https://www.linkedin.com/in/creationmod/

    37 min
  4. Designing Future-Ready Web Experiences - Kevin Watkins,  S7, Ep. 2

    MAR 16

    Designing Future-Ready Web Experiences - Kevin Watkins, S7, Ep. 2

    In this episode, we are joined by Kevin Watkins, Founder and Creative Director at Farewell. With over 250 websites launched, Kevin brings deep expertise in building fast, accessible, and future-ready digital experiences. We dive into his journey from WordPress to Webflow, embracing chaos in the creator world, and what it takes to design scalable, inclusive websites today.    Discussion Points -    What led you to start Farewell and your journey into web design? 2:23 What kind of clients or brands do you typically work with, and what excites you most about these projects? 5:05 What challenges did you face while building and scaling your studio? 6:09 Do designers naturally become good managers as teams grow? 8:21 Rapid fire round 9:41 How do you see AI influencing design and creativity? 16:25 What advice would you give to aspiring creative founders? 24:38 Show notes -   Embrace the chaos instead of running away from it. That has been our motto, and it reflects in everything we do. Original ideas will always win. AI is just reusing what's out there, pulling from a database of original ideas, so keep creating. Don't put all your eggs in one basket. Be flexible with the things you're doing and be ready to change direction. Fail forward is one of our core values here at the agency. Don't be afraid to make mistakes; they are part of the journey. If you're jumping into the creative space right now, buckle up because it's fun, it's chaotic, it's rewarding, you'll laugh, and you'll cry. But there's no better field to be a part of. Being a tool agnostic is key right now. If another tool comes around that serves our clients better, we will switch to that without hesitation.     Kevin’s LinkedIn: https://www.linkedin.com/in/kevinstanleywatkins/  Company’s Website: https://www.heyfarewell.com/

    27 min
  5. Human Centered UX in the Age of AI with Taylor Gurian, S7, Ep. 1

    MAR 10

    Human Centered UX in the Age of AI with Taylor Gurian, S7, Ep. 1

    In this episode, we sit down with Taylor Gurian, Director of User Experience at Nebo, to explore her journey across marketing, customer insights, and UX leadership. Taylor shares practical guidance on building a career in UX, why non-traditional backgrounds are an advantage, and how real-world experience shapes strong designers.     Discussion points -  Walk us through your journey from architecture to marketing to UX and how each chapter shaped where you are today. 1:56 How do you use your marketing background in your day-to-day UX work? 10:19 Rapid fire round 13:43 Do you think defining product requirements should be part of a UX designer’s role, or should a business analyst handle that before the design process begins? 17:57 How is AI changing the way UX designers work, and what is your approach to using it responsibly? 21:16 How is your team at Nebo currently adopting AI tools, and what has the experience been like so far? 23:23 What advice would you give to someone trying to break into UX today when entry level jobs are harder to find than ever? 32:33 Show notes -   Use your past experience as a superpower. Whether you were a nurse, a marketer or anything else, you can always find your differentiator in what you did before. AI should do boring work for creative people, not creative things for boring people. Let it handle the grunt work, so you have more time and space for the creative stuff. Think of AI as your eager intern. It wants to move fast, it has a few ideas for you, but you always need to adjust and modify its work because you are the expert, not it. If you're trying to respond to human problems, try to stay away from AI. We, as humans helping other humans, must stay human no matter where efficiency takes us. The traditional UX path doesn't really exist, and it doesn't need to. What makes you unique is your differentiator, and that is what stands out when everything else looks the same. Get experience doing work with real people. Even if it never goes live, the interaction with a real human is what builds your portfolio and your instincts at the same time.   Taylor’s LinkedIn: https://www.linkedin.com/in/taylorgurian/  Company’s website: https://www.neboagency.com/

    39 min
  6. Exploring UX, AI, and Mentorship with Ranjithkumar Rajarethinam, S6, Ep. 8

    10/09/2025

    Exploring UX, AI, and Mentorship with Ranjithkumar Rajarethinam, S6, Ep. 8

    In this episode, we are joined by Ranjithkumar Rajarethinam, Director of Design & Strategy at Esperia Studio. With over 20 years of experience, Ranjit has worked across industries from banking to manufacturing, blending empathy, process, and AI-driven tools to shape user experiences. He is also the founder of Learner at Large, a platform that mentors UX designers at every stage of their careers. Discussion Points ~ How did your design journey begin, and what were the turning points that shaped your career?  ~ How do you see AI impacting design careers today, especially for junior designers entering the field? ~ Rapid fire round  ~ Can you walk us through your stakeholder management framework and why stakeholder buy-in is critical in enterprise UX?  ~ How do you adapt your design approach across diverse industries like banking, manufacturing, and energy?  ~ What’s one key piece of advice you’d give to someone just starting out?  Show Notes ~ Everything I learned so far has come full circle with AI—today I can scale my skills in ways I couldn’t before. ~ When you build a portfolio, make sure it carries your stamp—don’t try to be another designer in the market. ~ Resources are the same for juniors and seniors now; the difference lies in vision and the willingness to iterate. ~ In enterprise UX, you’re not just designing screens—you’re designing alliances. ~Time is money. To succeed, you must understand the customer’s business context, not just their users. ~ The three skills that will define careers in the next decade are creative problem-solving, analytical thinking, and lifelong learning. Ranjith’s LinkedIn: https://www.linkedin.com/in/learneratlarge/

    35 min
  7. Designing Across Cultures and Careers with Aysha Samrin , S6, E7

    09/16/2025

    Designing Across Cultures and Careers with Aysha Samrin , S6, E7

    In this episode, we are joined by Aysha Samrin, UX Design Architect at McAfee. Aysha’s journey is a testament to the power of creativity and resilience. From illustrating children’s books and building brands to leading UX strategy in global tech, her path has been shaped by cultural influences spanning India, Abu Dhabi, the UK, and Canada. Alongside her industry roles, she also mentors the next generation of designers as a Senior UX Instructor at the Vancouver Institute of Media Arts. Discussion Points - ~ What was your journey like from illustration and branding to becoming a UX leader? 1:47 ~ What is PropTech? 12:58 ~ How have cultural influences from India, Abu Dhabi, the UK, and Canada shaped your design approach? 13:45 ~ Rapid Fire Round 20:48 ~ How are you experimenting with AI tools, and what opportunities or challenges do you see for designers? 26:54 ~ What has your experience been like teaching UX at VanArts and mentoring the next generation of designers? 29:57 ~ What advice do you have for young designers who are just beginning their careers in this field? 35:34 Show notes - ~ A lot of cultural influences show up in my design without me consciously putting them in—it’s what I’ve grown up with and observed. ~ Illustration taught me storytelling, and that skill has been invaluable in UX. ~  Understanding cultural context, like payment methods, colors, or patterns, can make or break a user experience. ~ Exploring AI tools has been eye-opening, not to replace designers, but to see how they can support creativity. ~ Teaching reminds me that design fundamentals never go out of style. ~ Formal design education matters; it gives you a foundation to build a long-term career instead of realizing too late that you’re in the wrong field. ~ Living and working across different countries taught me that even simple design choices, like colors or payment methods, carry deep cultural meaning. Aysha’s LinkedIn: https://www.linkedin.com/in/aysha-samrin/

    39 min
  8. Designing for Complex Challenges with AI and UX — Ryan Brink, S6 Ep. 6

    09/10/2025

    Designing for Complex Challenges with AI and UX — Ryan Brink, S6 Ep. 6

    In this episode, we are joined by Ryan Brink, Senior Product Designer at Michigan Software Labs. With a background that spans business, sports, and marketing, Ryan’s journey into UX is anything but traditional. His experience coaching soccer shaped his collaborative, people-first design mindset, while his early work in marketing and analytics honed his ability to combine creativity with data. Today, Ryan designs enterprise platforms, compliance tools, and AI-powered workflows—all with a focus on clarity, collaboration, and user-centered thinking. Discussion Points ~ How did your journey into UX design begin? 2:15  ~Since sports are data-heavy, do you see a connection between that and digital design dashboards? 6:36 ~ Do you think people from non-design backgrounds challenge or enrich your perspective in UX? 8:40 ~ Rapid Fire Round 10:16 ~ What unique challenges do you face when designing for enterprise software and compliance-heavy products? 15:25 ~ How are you leveraging AI in your design process, and what opportunities or risks does it bring? 20:31 ~ What inspired your book, Phony Confessions of a Designer, and how does humor play a role in your approach to design? 24:54 ~ What advice do you have for young designers starting their careers today? 26:57 Show notes  ~ UX is all about creating alignment; it’s not about who has the best idea, but about what’s best for the end user. ~ Coaching soccer taught me leadership and teamwork—skills I bring into every design project. ~ Metrics bridge the gap between creativity and strategy; they tell us what’s working and where we need to improve. ~ AI can’t replace the UX process. If you put in garbage, garbage will come out. ~ Creativity was the missing piece in my career. Once I found design, tinkering with problems stopped feeling like work. ~ Enterprise UX isn’t just about usability; it’s about navigating red tape, earning stakeholder buy-in, and still keeping the user at the center. ~ Humor helps us stay honest about our flaws as designers; sometimes laughing at our “confessions” makes us better at what we do. Ryan’s LinkedIn: https://www.linkedin.com/in/ryan-brink/ Ryan’s Website: https://brinkryan.com/

    29 min

About

UX Banter is a candid, conversational podcast where UX leader and author Dushyant Kanungo explores the real stories behind design, product thinking, and digital innovation. Each episode features unfiltered banter with designers, product leaders, and technologists from around the world, unpacking how they navigate careers, ship complex products, and build ethical, evidence-based experiences for real users.