Diamond Hands Podcast

Leslie Tracey

Conversations with the founders, executives, and operators shaping the future of medical aesthetics. Hosted by Leslie Tracey, executive brand advisor and author of Be Intentional or Be Irrelevant.

  1. EP 80 - The Work Is the Brand with Brad & Danielle Mathers (Owners of The Luxe Room & The Lads Room)

    1D AGO

    EP 80 - The Work Is the Brand with Brad & Danielle Mathers (Owners of The Luxe Room & The Lads Room)

    Episode 80 - The Work Is the Brand with Brad & Danielle Mathers (Owners of The Luxe Room & The Lads Room) From a single borrowed room on a profit share agreement to an Inc. 5000 company ranked #54 with 5,013% growth. Brad and Danielle Mathers didn't build The Luxe Room by watching what everyone else was doing. They built it by being pathologically focused on the work, the patient experience, the team, the clinical standard, and the operational infrastructure that makes a founder's magic survivable at scale. In this episode we get into what luxury actually means when you strip the word of all its marketing fluff, how you transfer a clinician's genius into a brand that doesn't fall apart when she's not in the room, what the men's aesthetics market is quietly becoming, and what the people who don't make it almost always get wrong. This one is for the practice owner who is still in the room.  Stay with it. 🎧 Listen On Spotify  |  Apple Podcasts  |  YouTube 🔗 Resources & Links 👤 Connect with Our Guests - Brad & Danielle Mathers, RN (BSN), CANS (Owners of The Luxe Room & The Lads Room) 💻 Visit The Luxe Room: https://www.instagram.com/the.luxe.room/ 📸 Follow Brad Mathers on Instagram: https://www.instagram.com/bradmathers_/ 📸 Follow Danielle Mathers on Instagram: https://www.instagram.com/injector.danielle/ Remember - "Great marketing gets them through the door once. Only great work brings them back." Enjoyed This Episode? If this one made you think differently about your practice, share it with one person who needs to hear it. And if you want to talk about what your brand is actually signalling connect with Your Host - Leslie Tracey (Founder, Diamond Hands Media | Author | GAIN Business Faculty) Via: 📸 Instagram: https://www.instagram.com/leslietracey_/

    38 min
  2. EP 79: You Think You're Attracting High-Value Patients. You're Not.

    APR 24

    EP 79: You Think You're Attracting High-Value Patients. You're Not.

    In this solo episode of the Diamond Hands Podcast, Leslie Tracey delivers a reality check to the medical aesthetics industry: your marketing signal might be working against you. Drawing from the "anti-laws" of luxury strategy, Leslie explains why being "approachable" and "affordable" is actually repelling the caliber of patient you want to treat. From the psychology of the "I Am" state to the high-stakes expectations of ultra-high-net-worth individuals, Leslie breaks down the architectural shift required to move from a generic practice to a luxury brand. This episode is a masterclass in declaring your value, creating intentional friction, and ensuring your brand signal is legible to those who value time and excellence over discounts. 🔗 Resources & Links 🌐 Visit Diamond Hands Media: https://www.diamondhandsmedia.com/ 📖 Featured Book: The Luxury Strategy by Jean-Noël Kapferer and Vincent Bastien 📰 Join the Branded Practice Newsletter: https://www.diamondhandsmedia.com/ 📸 Follow Leslie on Instagram: https://www.instagram.com/diamondhandsmedia/ 🤝 Connect with Leslie on LinkedIn: https://www.linkedin.com/in/leslie-tracey/ If you understand brand, story, and distribution, you can build anything in this industry.Subscribe to my newsletter for weekly strategy for aesthetic founders & healthcare CEOs:🔗 https://www.leslietracey.com/Work with my team at Diamond Hands Media:🔗 https://diamondhandsmedia.com(Healthcare video marketing, executive brand strategy, and branded patient journeys for leaders who want to dominate their market.)––– My Book –––Be Intentional or Be Irrelevant🔗 https://a.co/d/fE8DuQoSource paper: https://arxiv.org/html/2510.14223v1

    24 min
  3. EP 74: Category Beats Competition with Chris Heiler

    MAR 20

    EP 74: Category Beats Competition with Chris Heiler

    In this episode of the Diamond Hands podcast, Leslie Tracey interviews Chris Heiler, CEO and co-founder of Flycatcher Men, a Med Spa focused on men's aesthetics. Chris shares his journey into the aesthetics industry, highlighting the unique challenges men face when seeking aesthetic treatments. He emphasizes the importance of creating a comfortable environment for male clients and the need for education in the aesthetics field. The conversation also touches on marketing strategies, building community, and the vision for the future of Flycatcher Men. In this episode of the Diamond Hands podcast, Leslie Tracey interviews Chris Heiler, CEO and co-founder of Flycatcher Men, a Med Spa focused on men's aesthetics. Chris shares his journey into the aesthetics industry, highlighting the unique challenges men face when seeking aesthetic treatments. He emphasizes the importance of creating a comfortable environment for male clients and the need for education in the aesthetics field. The conversation also touches on marketing strategies, building community, and the vision for the future of Flycatcher Men. Chapters 00:00 Introduction to Men's Aesthetics 02:41 Chris Heller's Journey into Med Spas 05:32 The Discomfort of Men in Med Spas 08:14 Creating a Comfortable Experience for Men 11:19 The Role of Education in Aesthetics 14:02 Understanding the Ideal Patient 16:47 Men's Motivations for Aesthetic Treatments 19:13 Harnessing SEO and Organic Search for Growth 21:18 Building Community in Men's Aesthetics 23:47 The Importance of Connection and Support 27:08 Vision for a Brand: The Long Game 33:49 Key Insights for Aspiring Med Spa Owners 🔗 Resources & Links 💼 Learn more about Flycatcher (Medical Aesthetics for Men) https://www.flycatcher.men/ 🤝 Connect with Chris Heiler on LinkedIn https://www.linkedin.com/in/chris-heiler/ 📸 Follow Chris Heiler on Instagram https://www.instagram.com/chris_heiler/ 📰 Join the Branded Practice Newsletter https://www.diamondhandsmedia.com/ 📸 Connect with Leslie on Instagram https://www.instagram.com/diamondhandsmedia

    36 min
5
out of 5
27 Ratings

About

Conversations with the founders, executives, and operators shaping the future of medical aesthetics. Hosted by Leslie Tracey, executive brand advisor and author of Be Intentional or Be Irrelevant.

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