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Digital service delivery for charities: Charities, community groups, social enterprises and voluntary organisations of all sizes are shifting their service delivery into digital and remote channels. We’re talking to experts and people on the front line about what they’re learning and how charities can make use of digital and tech to reach and help people.

2020. 12. 01.

Episode 18 - Keeping people informed online - Season 1 Review

In this series of podcasts, we’ve been hearing advice from experts and talking to voluntary organisations about what they’re learning and how charities can make use of digital and tech to reach and help people. In this final episode, Ross McCulloch and Maddie Stark chat through their highlights from the season. Resources mentioned: SCVO Digital Beth Kanter on remote working Lou Downe on Service Design Sarah Richards on Content Design Connecting Scotland DigiSafe ----- You can find the main COVID-19: Digital service delivery for charities hub here. ----- Subscribe, review us and send this podcast on to anyone that might find it helpful!

21분
2020. 11. 11.

Episode 17 - Advice and Information Services

Advice and information charities have made a seismic shift from frontline in-person services to online channels during the Coronavirus outbreak. In this podcast, Ross McCulloch and Maddie Stark chat through highlights from our Zoom call with Stuart Pearson and Kate Wallace, who talk us through the culture shift required to move advice and information online, looking at best practices in how advisors now work with service users online. We highlight some of the digital tools and channels used including how online self-help such as website content, bots and more is an integral part of the jigsaw. Speakers: Stuart Pearson, Chief Digital Officer, Manchester Citizens Advice Bureau. Stuart explores how Manchester CAB uses a variety of tools for online advice and information, including Twilio, SMS, WhatsApp, Facebook Messenger and bots. Kate Wallace, CEO, Victim Support Scotland. Kate joined Victim Support Scotland as Chief Executive Officer in 2017. Prior to VSS, Kate led Visualise Scotland, a service delivery charity that provides services to people living with disabilities and complex needs from across Scotland. Kate is talking about the move to delivery service model, and live chat. Key resources from this week include: SCVO Information on Service Design We Are With You (Formerly Addaction) Conversocial Twillio ----- You can find the main COVID-19: Digital service delivery for charities hub here. ----- Subscribe, review us and send this podcast on to anyone that might find it helpful!

28분
2020. 11. 03.

Episode 16 - Website Accessibility and UX (User Experience)

It is a common misconception that accessibility is all about those with limited vision. Making a website or mobile app accessible means making sure it can be used by as many people as possible. Making your charity's website more accessible also means you will be following best practice with mobile web design, usability and SEO (Search Engine Optimisation). This improves your search engine results and makes for a faster user experience that can be experienced by everyone. In this podcast, Ross McCulloch and Maddie Stark chat through highlights from our Zoom call with Gareth Ford Williams, Head of User Experience Design at the BBC, where he took us through 10 benefits of accessibility and how the BBC builds their products with accessibility at the core. Key resources from this week include: BBC GEL (bbc.co.uk/gel) The BBC's shared design framework. A system of reusable interaction patterns used to assemble the BBC's entire online output. GEL for developers: bbc.github.io/gel Accessibility Tools & Guidelines Web Content Accessibility Guidelines (WCAG) A simpler user-friendly checklist of the WCAG guidelines is available at the a11y project Check the contrast ratio of different colours on your website Further reading/viewing SCVO - Step-by-step info to get started This years ID24 conference Recent SCOPE study The social model of disability Content Accessibility Guide from Sarah Richards at Content Design London ----- You can find the main COVID-19: Digital service delivery for charities hub here. ----- Subscribe, review us and send this podcast on to anyone that might find it helpful!

40분
2020. 07. 27.

Episode 15 - DigiSafe Guide To Digital Safeguarding

In this episode we will be taking a deep dive look at DigiSafe, the new free step-by-step digital safeguarding guide for charities. The DigiSafe guide helps you build safeguarding into each stage of your journey into digital services; building foundations, assessing risk, applying principles, designing for safety and educating everybody. Ross McCulloch and Maddie Stark chat through highlights from our Zoom call with four of the creators of the guide who talk us through the key principles and how to use the guide. Speakers: Charné Tromp, CAST Joe Robertson, Working with Joe Jo Sharpen, AVA (Against Violence and Abuse) Cordelia Ruck, AVA (Against Violence and Abuse) Key resources from this week include: DigiSafe AVA’s original resource pack NSPCC course on how to recognise signs of abuse ----- You can find the main COVID-19: Digital service delivery for charities hub here. ----- Subscribe, review us and send this podcast on to anyone that might find it helpful!

29분
2020. 07. 21.

Episode 14 - Tech Privacy and Ethics with Ivana Bartoletti

In this episode, Ross McCulloch and Maddie Stark chat through highlights from our Zoom call with tech privacy and ethics expert Ivana Bartoletti. Ivana is a sought-after international commentator on headlines stories where the tech economy intersects with privacy, data law and politics. In 2019 Ivana was awarded ‘Woman of the Year’ in the Cyber Security Awards in recognition of her growing reputation as an advocate of equality, privacy and ethics at the heart of tech and AI. In her day job, as Technical Director for Privacy at Deloitte, Ivana helps businesses harness the data they hold and is passionate about privacy and ethics by design in AI, the Internet of Things and blockchain technology. In May 2018 Ivana launched the Women Leading in AI Network, an international lobby group of women advocating for responsible AI, garnering mass interest from international institutions. Ivana is co-editor of the Fintech Circle’s AI Book on how AI is reshaping financial services, and published her first book, ‘An Artificial Revolution: on Power, Politics and AI’ last May. You can find out more from her website Key resources from this week include: Ivana’s book Nesta - Artificial Intelligence ODI - The Data Ethics Canvas Gov.uk - CDEI AI Barometer ----- You can find the main COVID-19: Digital service delivery for charities hub here. ----- Subscribe, review us and send this podcast on to anyone that might find it helpful!

47분
2020. 07. 12.

Episode 13 - Flexible and No Code Technology

This week’s podcast covers the topic of Flexible and "no code" technology..Ross McCulloch and Maddie Stark chat through highlights from our Zoom call with experts who have been building services using no code solutions. They discuss how charities can harness the power of technology to automate repetitive processes, free up staff time and deliver better service. We explore existing tools which you can use to build powerful solutions to your existing problems. These are called “no code” tools as they require little or no technical knowledge, and definitely no coding, with many using simple drag and drop components. We will explore some key 'no code' concepts and we will look at a few simple tools, such as IFTTT and Zapier. Speakers: Max Haining - 100 days of no code Ian Delworth - The Lens Lizzie Wrobel - Sue Ryder Russell Findlay - Speakers Trust Key resources from this week include: No Code Tools: Zapier IFTTT PieSync Landbot Glide Carrd Airtable Gyana Webflow No Code Articles Where next for no-code? WebfFlow - The no code revolution The Future is No-Code #NoCode Future Zapier - How it works ----- You can find the main COVID-19: Digital service delivery for charities hub here. ----- Subscribe, review us and send this podcast on to anyone that might find it helpful!

40분
2020. 06. 24.

Episode 12 - Good Services with Lou Downe

This special DigiListen is all about Good Services with service designer and author Lou Downe. Most of the services we use every day are not designed to meet our needs. In fact, most of the services we use every day weren’t designed at all. In the rush to create new and innovative experiences, many services today have overlooked the one crucial thing we need from them: to be able to do what we set out to do with as little friction as possible. In this episode, Ross McCulloch and Maddie Stark chat through highlights from our Zoom call with Lou, looking at how you can design services that work. About Lou Downe Lou is Director of Housing and Land transformation for the UK Government, based at Homes England. Former Design Director of the UK Government, and founder of service design in the UK Government Voted one of the UK’s top 50 creative leaders by creative review and one of world’s 100 most influential people in digital government by Apolitical. Key resources from this week include: Get the book - Good Services: How to design services that work The Principles - 15 Principles of Good Service Design Service Design in Crisis - 10 principles for design in a crisis CAST - Service Design for Charities - 10 digital design principles to help UK charities build #BetterDigitalServices Scottish Digital Academy Training - Service Design Champions ----- You can find the main COVID-19: Digital service delivery for charities hub here. ----- Subscribe, review us and send this podcast on to anyone that might find it helpful!

30분
2020. 06. 20.

Episode 11 - Data Driven Charities

Understanding your data can give you a competitive edge. Our focus for this episode is all things data. Ross McCulloch and Maddie Stark chat through highlights from our Zoom call with experts, looking at how to use your existing data to make decisions. Speakers: Brian Hills, Deputy CEO & Head of Data, The Data Lab Brian has 17 years experience in analytics and software engineering, across domains including Telecoms, IT and Digital. Steve MacLaughlin, Vice President of Data & Analytics - Blackbaud Author of the highly acclaimed book Data Driven Nonprofits, Steve has spent 20+ years driving innovation with a broad range of organisations. Giselle Cory, Executive Director - DataKind UK Giselle oversees the running of DataKind, empowering the community of volunteers in their use of data for social good. Key resources from this week include: The Data Lab - Full Circle Case Study Data for Children Collaborative - Impact Collaborations The Data Lab Master Programme Steve's book - Data Driven Nonprofits Citizens Advice Live Tracker Why we’re calling for a data collective - The Catalyst blog How we’re working to transform the way we work with data - Citizens Advice DataKind UK - Programmes Driving Value from Data - Future Learn Course ----- You can find the main COVID-19: Digital service delivery for charities hub here. ----- Subscribe, review us and send this podcast on to anyone that might find it helpful!

35분

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예고편

DigiListen: Digital service delivery for the voluntary sector - Welcome

Welcome to a brand new podcast from SCVO and Third Sector Lab. Charities, community groups, social enterprises and voluntary organisations of all sizes are shifting their service delivery into digital and remote channels. In this series of podcasts, we’re talking to experts and people on the front line about what they’re learning and how charities can make use of digital and tech to reach and help people. In week one, we're talking about Online Safeguarding & Privacy. Links COVID-19: Digital service delivery for charities resources Signup for this weeks Zoom call - 2pm GMT - Wednesday 8th April 2020 Twitter: Ross / John Subscribe, review us and send this podcast on to anyone that might find it helpful!

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Digital service delivery for charities: Charities, community groups, social enterprises and voluntary organisations of all sizes are shifting their service delivery into digital and remote channels. We’re talking to experts and people on the front line about what they’re learning and how charities can make use of digital and tech to reach and help people.

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SCVO Digital
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2020년
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19
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