Digital Game Changers

Tagit

Welcome to Digital Game Changers — a Tagit original podcast series where banking meets bold ideas. In each episode, we invite visionary leaders from the banking and fintech industries to share their first-hand experiences, strategies, and lessons from the frontlines of digital transformation. This isn’t just about buzzwords. It’s about unpacking what real change looks like—how banks are modernising legacy systems, adopting new-age technologies like AI and cloud, improving customer journeys, and reshaping their digital DNA to stay ahead of disruption. We explore a wide range of themes including: The evolution of digital bankingFintech collaboration and competitionFuture-ready banking architecturesCustomer-centric innovationEmerging technologies like GenAI, APIs, and moreWhether you're a tech leader, banking professional, or simply curious about how digital is redefining finance, Digital Game Changers offers thoughtful, behind-the-scenes conversations that inspire action and spark ideas. Tune in, learn, and lead the change!

  1. 🚀 Episode 25: In Conversation with Ramon Abasolo on Digital Banking & IT Transformation

    12/04/2025

    🚀 Episode 25: In Conversation with Ramon Abasolo on Digital Banking & IT Transformation

    Join us as we explore digital banking transformation in the Philippines with one of the country's most accomplished technology leaders. Discover how strategic IT leadership, innovative product development, and next-generation technologies are reshaping the Philippine banking landscape. ________________________________________ Meet Our Guest: Ramon Abasolo, Digital Banking & IT Transformation Leader Ramon is a seasoned digital banking and IT transformation leader with over 25 years of experience across the Philippines, Japan, and Indonesia. He has served in senior IT leadership roles at Citi and major Philippine financial institutions, leading large-scale tech overhauls and digital innovations. Most notably, he transformed Robinsons Bank into a fully digital bank, from modernizing its cloud infrastructure and launching award-winning mobile platforms, to pioneering agency banking, innovative loan products, and gamified savings products. More recently, he was a key leader in the post-merger integration of Robinsons Bank into BPI, and was part of the payments team that focused on cross-border remittance innovation. Beyond executive roles, Ramon serves as a strategic advisor to fintechs and technology solution providers, and is an active voice in AI governance, payments strategy, and platform innovation. When he's not architecting the future of digital banking, you might find him running marathons or capturing street photography. ________________________________________ Key Discussion Topics: - The Evolution of Digital Banking in the Philippines How banks' approach to digital solutions has shifted over the past 25 years, and the most significant transformation moments that have shaped the industry. - Understanding Philippine Banking Customers The features and attributes that Filipino banking customers value most in their digital interactions, and what drives successful user experiences in the local market. - Provincial Banks Rising to Digital Challenges How smaller, regional banks are overcoming resource constraints to meet the expectations of tech-savvy customers, even in rural areas with high digital adoption. - AI and GenAI in Banking The key areas banks should focus on when considering GenAI adoption, from use case identification to governance frameworks for responsible implementation. - Future Technology Challenges The biggest technology-related challenges Philippine banks will face in the coming years, from regulatory evolution to competitive pressures and customer expectations. - Build vs. Buy Strategic Decisions How IT leaders approach the critical decision between building custom solutions versus purchasing off-the-shelf technology, and the factors that influence this strategy. Tune in to hear some great insights! To be a part of our series or know more about us write to us at info@tagitmobile.com

    19 min
  2. 🚀 Episode 24: Redefining User Experience in Banking | Marichelle Almario (PBCOM) I Digital Game Changers

    09/17/2025

    🚀 Episode 24: Redefining User Experience in Banking | Marichelle Almario (PBCOM) I Digital Game Changers

    Join us for Episode 24 as we sit down with Marichelle Almario, Head of Customer Protection and Experience Management & Data Protection Officer at the Philippine Bank of Communications (PBCOM). With over 30 years of leadership experience across telecom, hospitality, and banking, Marichelle has driven transformative initiatives that elevated customer satisfaction and engagement. As PBCOM’s Vice Representative for the banking sector on customer and data protection, she continues to shape the future of customer experience in the Philippines. In this episode, we explore how strategic UX design, customer feedback, and innovative thinking are transforming digital banking experiences. 💡 Key Discussion Points 🔹 Defining User Experience: Cutting through buzzwords to understand what truly matters in today’s digital landscape. Evaluating Digital Excellence: How to assess whether a website or mobile app delivers outstanding UX. 🔹 Motivating UX Innovation: Where great designers find inspiration and how they drive innovation. 🔹 Customer Feedback Strategies: Effective methods for gathering and leveraging feedback on digital channels. 🔹 UX Refresh Timing: How often banks should refresh their digital user experience and why. 🎧 Whether you’re a banking professional, digital transformation leader, or CX enthusiast, this conversation offers actionable insights and real-world lessons for achieving digital excellence in financial services. 👉 Don’t forget to like, comment, and subscribe for more expert conversations on digital banking innovation! #UserExperience #DigitalBanking #CustomerExperience #UXDesign #Philippines #Banking #CustomerProtection #DigitalTransformation #UXPodcast

    19 min
  3. Ep 23: Cybersecurity Leadership in Africa Banking I Digital Game Changers

    08/18/2025

    Ep 23: Cybersecurity Leadership in Africa Banking I Digital Game Changers

    The future of cybersecurity in African financial services is being shaped by pioneering leaders who understand that protection and innovation must work hand in hand. In our latest episode, we explore the groundbreaking journey of cybersecurity excellence across East and Southern Africa. 🎙 Meet Our Guest: Matambila Karima-Chuunga - Regional Chief Information Security Officer, United Bank for Africa (UBA) Matambila oversees cybersecurity strategy across East and Southern Africa. As the first Zambian and first female to hold this role, she has led key initiatives, including PCI DSS, ISO 27001, SWIFT CSP, and Data Protection Compliance, strengthening organizational resilience. A dedicated advocate for cybersecurity awareness and diversity in tech, she co-hosts HoneyPot Chats and co-founded Women in Technology Network Zambia (WiTN), whose mentorship program won the Best Tech Initiative for Women at the 2023 Techtrends Awards. Recognized as a FinTech leader in SADC (2022) and profiled by MIT Horizon, she is also a two-time 2024 ICTAZ Award winner, receiving the Cyber Security Excellence Individual Award and Outstanding Female ICT Professional of the Year Award. 💡 What We Explored: 🔹Digital Banking Trends - Key developments shaping the African banking sector and their security implications 🔹Cyber Threat Landscape - Why banks remain prime targets and the evolving tactics of cybercriminals 🔹Innovation & Security Balance - Managing cyber risks without stifling digital transformation initiatives 🔹Customer Protection Strategy - Comprehensive approaches to protecting customers from sophisticated scams and fraud 🔹Future-Ready Security - The evolution of cybersecurity in financial services and emerging defense mechanisms 🔹AI Governance Framework - Responsible AI implementation and governance structures in banking operations 🎯 Key Takeaways: ✅ Why diverse leadership strengthens cybersecurity frameworks and threat identification ✅ How to implement international security standards across diverse African regulatory environments ✅ The critical balance between technology solutions (60%) and human factors (40%) in cybersecurity ✅ Strategies for building customer awareness and education programs that prevent fraud ✅ Essential components of AI governance for responsible technology deployment in banking To be a part of our podcast series, write to us at: info@tagitmobile.com #DigitalGameChangers #Cybersecurity #AfricanBanking #WomenInTech #FinTech #BankingSecurity #DigitalTransformation #Leadership #Zambia #UBA #Tagit #Podcast #FinancialServices #DataProtection #RiskManagement #TechLeadership #Innovation #Africa

    24 min
  4. Ep 1: Interview with Myles Bertrand, ex-MD, Mambu, APAC

    08/04/2025

    Ep 1: Interview with Myles Bertrand, ex-MD, Mambu, APAC

    Tagit’s ‘Digital Game Changers; is a video/podcast series where we invite banking leaders to share their knowledge, experience, and insights on the show This series will dive into digital technology and its ability to transform banks with variety of topics including digital banking, fintech, architecture, new-age technologies etc. #bankingtechnology #bankingsoftware #digitalbanking #mobeix #tagit

    18 min
  5. Ep 2: Interview with In Conversation with: Lito Villanueva, EVP & Chief Innovation & Inclusion Officer, RCBC Philippines

    08/04/2025

    Ep 2: Interview with In Conversation with: Lito Villanueva, EVP & Chief Innovation & Inclusion Officer, RCBC Philippines

    Lito Villanueva is the Philippines’ leading and award- winning thought leader on digital transformation and inclusive digital finance In this episode, we talk to Lito, about the digital transformation initiatives at RCBC, impact of COVID-19 and how the bank has successfully addressed the challenges to grow its customer base. He also talks about the trends in 2022 that will shape the banking industry and the importance of putting the customer at the forefront. About Digital Game Changers Tagit’s ‘Digital Game Changers; is a video/podcast series where we invite banking leaders to share their knowledge, experience, and insights on the show. This series will dive into digital technology and its ability to transform banks with variety of topics including digital banking, fintech, architecture, new-age technologies etc.

    28 min
  6. Ep 3: Interview with Manisha Fernando from Union Bank of Colombo, Sri Lanka

    08/04/2025

    Ep 3: Interview with Manisha Fernando from Union Bank of Colombo, Sri Lanka

    In Episode 3 of Digital Game Changers by Tagit, we talk to Manish Fernando, Assistant Vice President and Head of Retail Liability Products and Alternate Channels about the banking landscape in Sri Lanka and digital trends in 2022 and beyond. Some of the topics discussed include: 1. The digital transformation journey at Union Bank and some of the key digital initiatives that the Bank is undertaking 2. Some of the challenges brought on by the pandemic and how it has impacted the banking industry 3. Digital landscape in banking for 2022 and beyond in Sri Lanka 4. Key technology trends in 2022 that will have an impact on the industry Tune in to hear some great insights! To be a part of our series or know more about us write to us at info@tagitmobile.com

    20 min
  7. Ep 4: Interview with Christopher Chan, CIO, Thai Credit Retail Bank

    08/01/2025

    Ep 4: Interview with Christopher Chan, CIO, Thai Credit Retail Bank

    In Episode 4 of Digital Game Changers vodcast series by Tagit, we talk to Christopher Chan, CIO of Thai Credit Retail Bank about the banking landscape in Thailand and digital trends in 2022 and beyond. Key topics discussed include: 1. What has been the most significant changes in the way banks in Thailand are approaching digital capabilities over the last 18-24 months? 2. Payments capabilities in Thailand have significantly improved over the last 12 months, both for consumers and merchants. Do you believe this is helping drive digital adoption outside of the major metropolitan areas and what other initiatives do you believe banks should consider to further drive digital adoption? 3. Several of the major banks in Thailand have launched subsidiaries focused on digital initiatives, such as AI, Blockchain and others. Do you believe these initiatives will continue and do you believe they will have significant impact on the digital capabilities across Thailand as a whole? 4. For your bank, what are the major areas of digital focus over the next 12-24 months and how much of this is / was influenced by Covid? 5. What is your outlook for digital in Thailand over the next few years and how much of this will be influenced by “core modernization” of the banks? Tune in to hear some great insights! To be a part of our series or know more about us write to us at info@tagitmobile.com #digitalgamechangers #tagit #digitalbanking #digitaltransformation #bankingtech #retailbanking #microfinance #thailand #podcast #vodcast

    21 min
  8. Ep 5: Interview with Colin Dinn, Chief Digital Officer-Vietcom Bank, Vietnam

    08/01/2025

    Ep 5: Interview with Colin Dinn, Chief Digital Officer-Vietcom Bank, Vietnam

    In Episode 5 of Digital Game Changers vodcast series by Tagit, we talk to Colin Dinn, Chief Digital Officer at Vietcom Bank about the banking landscape in Vietnam, the role of platform architecture and digital banking trends in 2022 and beyond. Key topics discussed include: 1. What are some of the interesting things you see today relative to the Vietnam Digital Banking landscape? 2. Vietnam is witnessing a massive acceleration of digital transformation relative to banking. There are new digital-only banks, established e-Wallet players, and local banks that are investing heavily in digital transformation. Amidst, all this competition what is the approach that will differentiate you from the rest? 3. How do you design and define the solutions that are structured around the customers’ lifestyle and the ecosystem that he operates in? 4. What are some key technology trends over the next couple of years that will transform banking as we know it today? 5. How important a role does architecture play in a bank's digital transformation journey? What will be the 3 key things banks need to watch out for/ready for in 2022? Tune in to hear some great insights! To be a part of our series or know more about us write to us at info@tagitmobile.com #digitalgamechangers #tagit #digitalbanking #digitaltransformation #bankingtech #retailbanking #vietnam #podcast #vodcast #bankingsoftware #digitalplatform #platformarchitecture

    21 min
See All (25)

About

Welcome to Digital Game Changers — a Tagit original podcast series where banking meets bold ideas. In each episode, we invite visionary leaders from the banking and fintech industries to share their first-hand experiences, strategies, and lessons from the frontlines of digital transformation. This isn’t just about buzzwords. It’s about unpacking what real change looks like—how banks are modernising legacy systems, adopting new-age technologies like AI and cloud, improving customer journeys, and reshaping their digital DNA to stay ahead of disruption. We explore a wide range of themes including: The evolution of digital bankingFintech collaboration and competitionFuture-ready banking architecturesCustomer-centric innovationEmerging technologies like GenAI, APIs, and moreWhether you're a tech leader, banking professional, or simply curious about how digital is redefining finance, Digital Game Changers offers thoughtful, behind-the-scenes conversations that inspire action and spark ideas. Tune in, learn, and lead the change!

Information

  • Creator
    Tagit
  • Years Active
    2K
  • Episodes
    25
  • Rating
    Clean
  • Copyright
    © Tagit @ 2025
  • Show Website
    Digital Game Changers