Digital Workplace Deep Dive

Weston Morris - Unisys
  • 5.0 (14)
  • TECHNOLOGY
  • UPDATED WEEKLY
Digital Workplace Deep Dive

Interviews with the leaders influencing the future of the digital workplace

  1. 12/05/2024

    AI at the service desk: What actually works (Ep. 53)

    Skip the AI hype and jump into real numbers: service desks using smart AI combinations are seeing 80% self-service success rates and 10% faster resolutions. Aron Meyer, solution manager for Digital Workplace Solutions at Unisys, and Brett Weigl, senior vice president of Product for AI at Genesys, join host Weston Morris to share insights from the frontlines of AI implementation for service desk automation. They reveal what's actually working, what's changing for tech support teams and how to avoid common pitfalls. You'll discover:  Proven approaches for AI-driven self-service Data indicating real reductions in handle times and costs How service desk roles and skills are evolving Methods for capturing and curating organizational knowledge Practical considerations for AI implementation and governance Get the concrete steps and real-world insights you need to integrate AI into your service desk operations. Watch now to start applying these proven strategies today.  Podcasts mentioned: The perfect swirl: Gen AI meets traditional for better outcomes (Ep. 52)

    21 min

  2. 10/08/2024

    The perfect swirl: Gen AI meets traditional for better outcomes (Ep. 52)

    When an ice cream machine breaks down in a fast-food restaurant, it's more than just a sweet treat at stake-it's about business continuity and customer satisfaction. In this episode of the Digital Workplace Deep Dive podcast, Alan Shen, vice president of Solution Management for Digital Workplace Solutions at Unisys, discusses how blending generative AI with traditional AI can improve problem-solving across various industries efficiently and cost-effectively. Throughout this episode, you'll discover: Why public LLMs often fall short for specific business needs How retrieval augmented generation (RAG) allows secure use of company data with LLMs Benefits of combining predictive AI and generative AI to prevent and solve problems The importance of focusing on practical AI applications for tangible results Discover AI strategies that can make a real difference in your organization's day-to-day operations and long-term success.

    27 min

  3. 08/22/2024

    Behind the mic: Celebrating 50 episodes of digital workplace insights (Ep. 51)

    In this special 51st episode, we flip the script as Patrycja Sobera interviews our regular host, Weston Morris, about his experiences creating 50 episodes of the Digital Workplace Deep Dive podcast. Weston shares the podcast's most impactful moments, from strikingly accurate pre-pandemic forecasts to innovative discussions on employee experience and generative AI. Get exclusive behind-the-scenes stories, including the unexpected origin of our signature Blues intro and how the podcast sparked new collaborations between technology leaders and HR executives on improving employee experiences. Looking ahead, Weston gives us a glimpse into the future of digital workplace innovation, teasing upcoming podcast explorations. Don't miss this celebration of 50 episodes packed with insights that have shaped the future of work. Podcasts referenced in order: The top 5 stories from the digital workplace (Ep. 27) "Pick your Nick" and other secrets to fab collab in the hybrid office (Ep. 28) Five 2019 workplace initiatives that got us through the pandemic (Ep. 16) Two steps for creating an award-winning service desk (Ep. 47) From hype to reality: Generative AI in the digital workplace (Ep. 43) What happens when your CIO and CHRO collaborate? (Ep. 37) The secret to using frontline worker experience data to boost productivity (Ep. 44) Two amazing things happen when you measure experience! (Ep. 20) Do you want great XLAS? Avoid these 6 anti-patterns (Ep. 25) See all episodes here.

    30 min

  4. 06/20/2024

    Henkel's award-winning approach to the future of work (Ep. 50)

    Henkel, a global leader in consumer goods in partnership with Unisys, has been turning heads with its bold approach to the digital workplace - an approach so impressive that it was named the Overall Winner in the 2023 IDC Future Enterprise Best in Future of Work Awards in EMEA. Go behind the scenes with Stefan Hertzog, IT service manager for Workplace Operations at Henkel and Meike Escherich, associate research director for European Future of Work at IDC, as they reveal initiatives that have driven remarkable results: Empowering frontline workers with digital tools and training, fostering an inclusive, upskilled workforce Reimagining printing as a secure, eco-friendly and productivity-boosting experience for enhanced user satisfaction Forging collaboration between IT and HR to drive successful change management and attract top talent Gain valuable insights into the emerging workplace dynamics, including balancing automation and AI while maintaining robust security measures.

    17 min

  5. 06/04/2024

    Optimizing device life cycles for people, the planet and productivity (Ep. 49)

    What does it take to create exceptional digital experiences that engage and empower employees throughout their entire technology journey with your company? Find out in this special videocast episode as host Weston Morris consults experts on the Digital Workplace Solutions team at Unisys: Tim Rashkin, solution director; Stacy Harder, solution manager; and Simon Wilson, solution manager. Discover how to seamlessly guide your workforce through every milestone - from strategic onboarding to continuous development and sustainable innovation. Gain insights on how to: Develop complete personas that map roles, workstyles, accessibility requirements, motivations and business objectives. Harness AI for personalized training and self-service through solutions like Microsoft Copilot. Implement proactive monitoring to predict and prevent issues before impacting employees. Optimize sustainable device life cycle management to reduce environmental impact. Tailor solutions for frontline workers, who make up 80% of the global workforce, and an increasingly hybrid workforce. Join us as we explore the future of work and share key strategies for creating a smarter, more personalized digital workplace that empowers every employee to thrive. Read a related blog post:  Welcome aboard, Nathalia! Now, give her an exceptional technology experience.    Download the Device Subscription Services ultimate buyer's guide

    33 min

  6. 04/02/2024

    IT's reality check: The fate of digital workplace services and the impact of AI (Ep. 48)

    In this episode of Digital Workplace Deep Dive, Weston Morris chats with Joel Raper, senior vice president and general manager for Digital Workplace Solutions at Unisys. They tackle the tough question of why the digital workplace services landscape hasn't lived up to initial expectations - and discuss Unisys' strategies for bridging the gaps. The conversation explores: The concept of the "failed promise of IT," examining how enterprises have historically struggled to fulfill the lofty expectations associated with the introduction of innovative technologies Why a revitalized demand for field services has emerged, despite many managed service providers moving away from in-person support The potential impact of generative AI on the digital workplace, including real-world examples of how these technologies can enhance user experiences and streamline IT processes How Unisys is "making IT relevant again" by focusing on delivering tangible value to organizations Learn how Unisys can help you transform your digital workplace. Learn how

    22 min

  7. 12/28/2023

    Two steps for creating an award-winning service desk (Ep. 47)

    How did one manufacturing client's focus on employee experience lead to $5 million in savings while advancing environmental sustainability goals? Patrycja Sobera, vice president of global delivery for Digital Workplace Solutions (DWS), closes out the Digital Workplace Deep Dive podcast for the year by divulging how she's built a service delivery team that consistently provides exceptional client outcomes, stacks up industry awards and has fun in the process. She reveals: Why proactive, predictive support is the only path forward for IT service delivery How to eliminate silos and inefficiencies like "ticket ping pong" and embrace a holistic service delivery model Why many companies fail to realize ROI and achieve real business impact despite robust data analysis capabilities How employee experience, empowerment and enablement result in better customer experiences

    24 min

  8. 11/02/2023

    The ROI of RTO: Next-gen strategies to optimize hybrid work (Ep. 46)

    Join host Weston Morris in this episode of Digital Workplace Deep Dive and Unisys' leading enterprise communication and collaboration experts: Rich Owen, director of architecture for Seamless Collaboration, and Stacy Harder, solution manager for Seamless Collaboration. Their discussion centers on - you guessed it - next-generation strategies for enhancing workplace communication, collaboration and overall productivity. Owen and Harder don't simply explore applying modern workplace technologies to improve the employee experience. Instead, they delve into the evolving return-to-office (RTO) landscape to uncover where enterprises are missing out on significant opportunities to achieve a stronger ROI of their office workspaces. By tuning in, you'll learn how the following strategies can drive the ROI of RTO: Creating a seamless end-to-end meeting room experience for all participants, regardless of location Leveraging IoT sensors to strategically cut overhead expenses and reduce carbon footprint Providing specialized technology to frontline workers for enhanced productivity Exploring virtual and augmented reality for more effective training Collecting digital workplace data to uncover actionable insights and drive employee satisfaction

    30 min
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5
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14 Ratings

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Interviews with the leaders influencing the future of the digital workplace

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