89 episodes

The podcast where DWG's Nancy Goebel investigates and explores ideas, practices and people impacting the new digital worlds of work. (Paul Miller now hosts a new podcast, alongside Shimrit Janes, called Nature of Work: https://shows.acast.com/nature-of-work-podcast-with-shimrit-janes-and-paul-miller)
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Digital Workplace Impact Digital Workplace Group

    • Technology
    • 5.0 • 2 Ratings

The podcast where DWG's Nancy Goebel investigates and explores ideas, practices and people impacting the new digital worlds of work. (Paul Miller now hosts a new podcast, alongside Shimrit Janes, called Nature of Work: https://shows.acast.com/nature-of-work-podcast-with-shimrit-janes-and-paul-miller)
See acast.com/privacy for privacy and opt-out information.

    Episode 88: The phantasmagorical future of work – dreamt up by DWG’s Ed Taylor

    Episode 88: The phantasmagorical future of work – dreamt up by DWG’s Ed Taylor

    After the upheaval of the last 18 months, wouldn’t it be wonderful to be able to look forward to a phantasmagorical [fantastic, dream-like] innovative future of work? Well, it turns out that what might have seemed just whimsical and imaginary, part of a very distant future, might not be as far away as we thought!
     
    DWG’s Executive Director, Edward Taylor, sits down with Nancy Goebel to share the ideas around the future of work he’s been dreaming up. The conversation explores how organizations are crafting ‘work from anywhere’ policies, countries successfully implementing 4-day work weeks, and the concept of the ‘digital nomad’ is becoming more mainstream.
    But before you get too carried away with booking that villa for the entire summer next year, listen to this episode of Digital Workplace Impact as Ed also shares some practical advice for digital workplace practitioners preparing for this exciting and out-of-this-world future of work.
    Guest speaker: Edward Taylor, Executive Director, Digital Workplace Group
     
    Show notes, links and resources for this episode:
    Workgrid resource: Evolution of the digital workplace: Are digital experience layers the next frontier? 
    Learn more about the DWG Institute 
    Hear Ed Taylor speak at Unite21 on 21-22 September 

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    • 48 min
    Episode 87: Leading with head, heart and hands in the Volkswagen hybrid workplace

    Episode 87: Leading with head, heart and hands in the Volkswagen hybrid workplace

    The career progression of a digital workplace professional rarely follows a linear path.  
     
    Trusting yourself, taking risks and being a curious learner are just some of the tips that Neeru Arora, SVP, CIO for Volkswagen Financial Services North America, shares, going on to explain how these have guided her career progression through her ‘head, heart and hands’ model. 
     
    This episode of Digital Workplace Impact explores Neeru’s career progression from intranet manager to CIO as well as delving into her experience of leading through the pandemic and focus for the digital workplace of the future. 
     
    As we emerge from the pandemic and what have been a transformational few years, this powerful conversation provides a window into the digital landscape for Volkswagen Financial Services North America over the next three years, looking into the complexities of hybrid working and what it means to have a ‘maniacal’ focus on the connected customer and colleague experience. 
     
    Guest speaker: Neeru Arora, SVP, CIO for Volkswagen Financial Services North America
    Show Notes:
    Modernize your existing intranet with Workgrid: 
    Read the guide: https://go2.workgrid.com/rs/764-HCQ-849/images/Enhance-Your-Intranet-Datasheet.pdf  Watch the demo: http://go2.workgrid.com/enhance-your-intranet-lp  

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    • 35 min
    Episode 86: Diving into DWG’s latest organizational readiness thinking

    Episode 86: Diving into DWG’s latest organizational readiness thinking

    The saying ‘Change is the only constant’ took on a new resonance during the global pandemic as disruptive change happened with velocity, transforming organizations and their working structures overnight.
    COVID-19 has frequently been described as the greatest accelerator for digital transformation, forging alternative ways of working and giving new meaning to how, when and where ‘work’ is done – whether or not organizations and their people were ready for such levels of change. ‘Organizational readiness’ not only explains and provides a framework for how quickly we are able to respond to disruptive change, but also how we move forward to reorganize and regenerate in order to ultimately build back stronger. 
    In this episode of Digital Workplace Impact, Nancy Goebel is joined by Shimrit Janes, Director of Knowledge for DWG, who shares insights into how organizational readiness frameworks have evolved over time, as she takes a fresh look at DWG research on this topic from 2016. She considers what has changed in this space during the global pandemic as well as what we have learned over the course of the year.
    Diving into three key areas of ‘readiness’ for digital working – organizational systems, team cultivation and individual capability – this enlightening conversation shares new thinking and practical recommendations for digital workplace teams to enable their organizations to be ready for change today and in the future.
    Guest speaker: Shimrit Janes, Director of Knowledge, Digital Workplace Group
    Show notes, links and resources for this episode: 
     
    Free report excerpt: Organizational readiness: What digital workplace teams need to know
    Workgrid resource: Evolution of the digital workplace: Are digital experience layers the next frontier?


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    • 44 min
    Episode 85: What it takes to be a game changer in the digital workplace

    Episode 85: What it takes to be a game changer in the digital workplace

    We’ve all been asked at some point what our dream job is, and it comes as no surprise that ‘digital workplace leader’ doesn’t typically hit the number one spot. With no set background or neatly crafted career route, digital workplace leaders tend to forge their own paths into this essential role within organizations today.
    In this episode of Digital Workplace Impact, Graham Kennedy, Head of Digital Workplace at Fidelity Investments, shares insights into his own career path from starting out as a customer service associate to becoming a digital workplace leader. Graham is recognized as a ‘game changer’ in the industry and, in his first year as Head of Digital Workplace, he was named in two category wins in DWG’s 2020 Awards: Digital Workplace Leader of the Year (Game Changer), Digital Workplace of the Year (Fidelity Investments for Strategic Vision).
    Graham dives into what it takes to be a game-changing digital workplace leader, explores how to structure a successful team by fostering a culture of continual learning, and talks about his current focus for the digital workplace around re-entry back into the office to empower dynamic work inside the organization.
    The lines around the digital workplace are being redrawn and, with that, the role of digital workplace teams has shifted from plugging in new collaboration technology to a more empathic and holistic approach to the whole employee experience and creating a more connected story.
    This episode will leave you with practical guidance for navigating challenges within the digital workplace, tips on how to apply the best of what we’ve learned through the pandemic, and unique ways to prioritize the highest value work to deliver integrated, connected and engaging employee experiences through your digital workplace. 
    Guest speaker: Graham Kennedy, Head of Digital Workplace, Fidelity Investments
     
    Show notes, links and resources for this episode: 
    Workgrid’s onboarding resources: https://www.workgrid.com/streamline-onboarding
    Workgrid "enhance your intranet": http://go2.workgrid.com/enhance-your-intranet-lp 
    Digital Workplace of the Year Awards: https://digitalworkplacegroup.com/digitalworkplaceawards/


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    • 43 min
    Episode 84 - DWG research into the post-pandemic workplace

    Episode 84 - DWG research into the post-pandemic workplace

    Over the last 18 months, the digital workplace has become the essential workplace. Initially, there was urgency to accelerate technical implementations and roll-outs to support homeworking, but now digital workplace teams can focus on recalibrating strategy, uncovering gaps in governance and supporting colleagues to optimally use the tools at their disposal.
    In this episode, Nancy Goebel talks with Elizabeth Marsh, DWG’s Director of Research, and Pete Fields, Digital Employee Experience influencer and advocate, to discuss what’s trending in the post-pandemic workplace.
    The mega-trends include digital workplace anthropology, which covers digital fatigue, technostress and how the increasing pace of technological change is impacting people; putting AI into perspective, including the challenge around ethics; and no code & low code solutions, which enable teams to develop what they need themselves.
    The trio also share ‘living examples’ of good practice from DWG’s Digital Workplace of the Year Awards winners.
    This enlightening conversation will help you to think about post-pandemic resilience and kick start your digital workplace research reading list!

    Show notes
    DWG’s 2021 Research Programme
    AI and automation today and tomorrow
    The World Bank’s guide to mind-blowing onboarding and inboarding
    Digital Workplace of the Year Awards

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    • 40 min
    Episode 83: The World Bank's guide to mind-blowing onboarding and inboarding

    Episode 83: The World Bank's guide to mind-blowing onboarding and inboarding

    Onboarding is an essential part of the employee experience and, when implemented well, it can be an accelerator for business value and impact on the individual. World Bank Group is one of the largest sources of funding and knowledge for developing countries and, with more than 1,000 new hires a year to the organization, it has a relentless focus on the new hire experience through onboarding and inboarding.  
    Nancy Goebel sits down with Ghislaine Baghdadi from The World Bank to learn about its nine-step onboarding programme and hear how the activities, events and elements of the programme are critical to giving new hires a sense of commitment to their organization within the first six months of joining the organization, as well as enhancing their engagement at work.  
    Ghislaine introduces the concept of ‘inboarding’, an extension of the onboarding programme that is implemented at the unit-level for employees, and explains its impact on employee retention. 
    Listen to hear practical guidance on how you can provide a mind-blowing onboarding and inboarding experience to your employees and about the role digital platforms play in facilitating the success of such programmes. 
    Guest speaker: Ghislaine Baghdadi, HR Analyst, World Bank Group 
      
    Show notes, links and resources for this episode:  
    Workgrid’s onboarding resources: https://www.workgrid.com/streamline-onboarding 

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    • 33 min

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