Disruption Works Chit Chat

Disruption Works
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Disruption Works Chit Chat Podcast

Our latest series is dealing voicebots and how to get the most from the powerful tools and services that are around including best practice and how this is going to impact us over the next few years.You can also check out our previous series that includes quick chats about automation solutions for business around chatbots, voicebots, development, integration and process automation with the team at Disruption Works and a few special guests. Just some light hearted interviews, comments and tips that might help business with their digital journeys or automation thoughts. Find out more about Disruption Works at www.disruptionworks.co.uk

  1. Product recall - how do you instantly scale when it is needed and what are the challenges

    04/21/2023

    Product recall - how do you instantly scale when it is needed and what are the challenges

    Tom and Steve discuss the challenges around scaling up to deal with product recalls and automating the inbound and outbound calls or multichannel responses?With time sensitive recalls that can be public health issues, we talk about how automating this can be scaled instantly from a passive service and triggered when needed. Our latest series of podcasts, concentrates on voice and how that is going to impact the next few years with tips along the way. Find out more about voicebots here and if ...

    23 min
  2. Multi channel automation all working in harmony

    04/03/2023

    Multi channel automation all working in harmony

    Check out today's episode that is all about multichannel automation and how it's changing the game for customer service.We'll be discussing the latest trends in voicebots, chatbots, SMS and email, and these channels are working in harmony for businesses creating seamless, self-service journeys for customers.Join us for a (we hope) informative chat as we explore how this technology is disrupting traditional customer service models and making life easier for everyone involved.So sit back, relax...

    28 min
  3. Voicebots delivering verbal examinations with your teams

    03/10/2023

    Voicebots delivering verbal examinations with your teams

    A really interesting podcast with Tom and Steve today, around testing your teams knowledge retention for both in house sales or product training or for financial compliance like changes in FCA regulations or similar.We talk about how voicebots can do this with not only fully compliant and live assessment, but also with intelligent prompting for in complete answers given to the bot.This is a very powerful collaborative approach to verbal testing that has been proven to not only give you a full...

    22 min
  4. Charities automating the conversation via voice and chat with Tom houwing

    02/23/2023

    Charities automating the conversation via voice and chat with Tom houwing

    Tom and I discuss how charities can take advantage of the superb technology of voicebots and chatbots that is being used as common place in more and more businesses, but charities can be behind the curve it using this technology.Ironically these are the organisations who need to save money more and more in this financial climate we are all in at the moment.When funding is down then you need to be smarter so having scalable and integrated bots doing the heavy lifting is the way to go. Our late...

    31 min
  5. Speech recognition technology where we have come from and where are we heading.

    02/10/2023

    Speech recognition technology where we have come from and where are we heading.

    In today's podcast we are putting together a potted history of what technology used to look like around in speech recognition used in voice applications and how that has changed.Tom and Steve discuss the history of where it was and why the industry boom of the late 90's failed. Then moving onto the incredible acceleration of the technology now making the world of voicebots and voice applications common place and proven.Then moving onto the challenge that businesses have, after being burnt wit...

    30 min
  6. Why Conversational Voice Design is key - no matter the voicebot platform.

    12/01/2022

    Why Conversational Voice Design is key - no matter the voicebot platform.

    Today with Steve and Tom, we discuss conversational voice design. The key requirement for a successful voicebot. No matter what the platform from Genesys to Avaya, wherever there is the facility to build voicebots, the conversational design is so important. We talk about why voicebots are not being used as effectively as they should be, even now, and how to get some starting point and expertise to get you off the ground.A voicebot should sound like a human agent, so how is that achieved? Our ...

    21 min
  7. Voicebot jargon, TTS and all that jazz in conversation

    11/16/2022

    Voicebot jargon, TTS and all that jazz in conversation

    Talking about all the acronyms and craft of conversation and where all this jargon fits in with the design and build of a voicebot. We discuss the voice artist role in a voicebot and how that adds the human touch.Find out more at https://www.disruptionworks.co.uk/voice-bots Our latest series of podcasts, concentrates on voice and how that is going to impact the next few years with tips along the way. Find out more about voicebots here and if you have any subjects that you would like us ...

    19 min
  8. Debt Collection and Voicebots a proven use case

    11/02/2022

    Debt Collection and Voicebots a proven use case

    As a growing vertical, this whole sector is struggling to scale and still be cost effective. Voicebots are part of a solution that now a reality. no longer is this technology seen as experimental, but it is in use across this sector and should be a move that allows early recovery and a whole new opportunity for smaller consumer debt.Find out more and see how this is taking the sector by storm.Visit our site to find out more about voicebots in debt collection. Our latest series of podcasts, co...

    17 min
See All (55)

About

Our latest series is dealing voicebots and how to get the most from the powerful tools and services that are around including best practice and how this is going to impact us over the next few years.You can also check out our previous series that includes quick chats about automation solutions for business around chatbots, voicebots, development, integration and process automation with the team at Disruption Works and a few special guests. Just some light hearted interviews, comments and tips that might help business with their digital journeys or automation thoughts. Find out more about Disruption Works at www.disruptionworks.co.uk

Information

  • Creator
    Disruption Works
  • Years Active
    2021 - 2023
  • Episodes
    55
  • Rating
    Clean
  • Copyright
    © 2023 Disruption Works Ltd
  • Show Website
    Disruption Works Chit Chat

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