E15: The Trusted Face: How Implementation Shapes Customer Experience at Payhawk

In this episode of the CX Coffee Chat, host Matthew Kettell speaks with Martin Jürgen Reindl, the Director of Implementation Management at Payhawk. They discuss the evolution of customer experience in the FinTech sector, the importance of implementation in ensuring customer success, and how Payhawk has adapted its approach as it has grown. Martin shares insights on building trust with customers, the role of AI in enhancing customer success, and his leadership philosophy centered around empowerment and transparency.