ECXO - Experience the Difference - Nicolette Wuring - Cultivating the right environment for CX

Nicolette Wuring casts a formidable figure on the European CX landscape. She has led CX teams both sides of the Atlantic and is spearheading the EXCO as part of the executive team. The years of practice both clientside and as a consultant have taught her many things. And like all the best CXers she's happy to share it all in conversation with the ECXO podcast host, Christopher Brooks. 

They discuss the importance within a workplace to nurture and grow the focus on the customer to achieve more with colleagues and for customers .

Nicolette also shares her views on the importance of community with CX and the ECXO is achieving this.