Better Never Stops - The Virginia Mason Institute Podcast

Virginia Mason Institute
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Join us for inspiring conversations with healthcare leaders and improvement experts. Virginia Mason Institute partners with organizations and executive leadership teams to develop and adopt a patient-centered management system to dramatically improve quality, safety and efficiency – with the goal of enabling and supporting the creation and evolution of a sustainable culture of continuous improvement. We seek to help organizations dramatically elevate the patient experience, eliminate waste and sustain excellence long-term.

  1. 18 FÉVR.

    Building connections in the operating theatre - with hats!

    In our first-ever video episode, host Chris Backous chats with Liz Fitzhugh and Danielle Checketts about how reusable surgical hats are saving the environment and building relationships in the operating theatre and beyond. Featured in this episode: Danielle Checketts | Liz Fitzhugh | Chris Backous

    43 min

  2. 19/11/2025

    Connecting Vision, Technology and a Structured Management Method to Accelerate Improvements at Foundation Health Partners

    Host Chris Backous in conversation with Dr. Angelique Ramirez (Foundation Health Partners), Robbi Bishop (Virginia Mason Institute), and Ian Petersen (Stat) about the magic of combining technology and a management system to optimize patient care. Featured in this episode: Dr. Angelique Ramirez | Robbi Bishop | Ian Petersen | Chris Backous

    50 min

  3. 17/06/2025

    Engaging the Board

    Host Brenda McLeod is joined by VMI Executive Director Wendy Korthuis-Smith and three guests to talk about engaging boards in process improvement. Featured in this episode: Wendy Korthuis-Smith [https://www.linkedin.com/in/wendy-korthuis-smith/] Brenda McLeod [https://www.linkedin.com/in/brendasmcleod/] Anita Day [https://www.linkedin.com/in/anita-day-2182134/]  Professor Andy Hardy [https://www.linkedin.com/in/profandyhardy/?originalSubdomain=uk]  Adam Sewell-Jones [https://www.enherts-tr.nhs.uk/about/board/meet-the-trusts-executive-team/adam-sewell-jones/] Virginia Mason Institute [https://www.linkedin.com/company/virginia-mason-institute/]

    48 min

  4. 21/05/2025

    Engaging Physicians

    Host Chris Backous is joined by three guests to talk about engaging doctors in process improvement. Featured in this episode: Wendy Korthuis-Smith [https://www.linkedin.com/in/wendy-korthuis-smith/] Chris Backous [https://www.linkedin.com/in/chris-backous-04726775/] Eliot Fagley [https://www.linkedin.com/in/eliotfagley/]  Magnus Harrison [https://www.linkedin.com/in/magnus-harrison-70858837/]  Virginia Mason Institute [https://www.linkedin.com/company/virginia-mason-institute/]  Leeds Teaching Hospitals NHS Trust [https://www.leedsth.nhs.uk/] Mentioned in the episode: Donald Berwick Tait Shanafelt Genba Walk

    49 min

  5. 21/02/2025

    LEIPA - the Leadership Emotional Intelligence Performance Accelerator

    Host Brenda McLeod is joined by three guests to talk about one of Virginia Mason Institute’s newest service offerings, the Leadership Emotional Intelligence Performance Accelerator, or LEIPA. Chapters 0:00 Intro with Brenda McLeod 01:44 Wendy Korthuis-Smith, Virginia Mason Institute: Why LEIPA? 04:32 What is LEIPA with Greg Young 10:16 The Team LEIPA experience with Adam Sewell-Jones 19:02 Getting the most out of the LEIPA experience Featured in this episode: Wendy Korthuis-Smith [https://www.linkedin.com/in/wendy-korthuis-smith/] Brenda McLeod [https://www.linkedin.com/in/brendasmcleod/] Greg Young [https://www.linkedin.com/in/leadershapegreg/] Adam Sewell-Jones [https://www.enherts-tr.nhs.uk/about/board/meet-the-trusts-executive-team/adam-sewell-jones/] Virginia Mason Institute [https://www.linkedin.com/company/virginia-mason-institute/]  LEIPA [https://www.leadershapeglobal.com/leipa] East and North Hertfordshire NHS Trust [https://www.enherts-tr.nhs.uk/]

    35 min

  6. 22/11/2024

    Leeds Teaching Hospital - Using CI to solve a budget crisis

    Earlier this year Leeds Teaching Hospital managed to save £16M ($20M USD) in the space of 2 weeks. Featured in this episode: ⁠Wendy Korthuis-Smith⁠ ⁠Chris Backous⁠ ⁠Phil Wood⁠ ⁠Jimmy Parvin⁠ ⁠Leeds Teaching Hospitals NHS Trust⁠ ⁠Virginia Mason Institute Chapters 01:34 Wendy Korthuis-Smith, Virginia Mason Institute 04:23 Phil Wood, CE of Leeds NHS 07:26 Command & Control vs. Continuous Improvement 13:04 Jimmy Parvin on how they did it 20:22 CI in large organizations 32:47 Trusting your team 40:20 Scalability 45:53 Final thoughts

    49 min

  7. 26/05/2023

    4. Systematizing Equity at Virginia Mason Franciscan Health

    Advancing diversity, equity and inclusion in healthcare has become a strategic imperative for all leaders in healthcare. But to make lasting progress, we can’t just treat the symptoms; we must address the underlying condition, which is systemic inequity. Learn how leaders at Virginia Mason Franciscan Health have embedded equity into their improvement methods, training, and tools.

    50 min

  8. 07/02/2023

    3. Evolving Daily Management with Neha Patel

    Leading with Daily Management is an important and foundational component of ensuring patients receive quality, timely care, while providing frontline staff the information they need to effectively manage their work. Our latest episode of Better Never Stops features Neha Patel, Senior Director in Ambulatory Care at Virginia Mason Franciscan Health and Clinical Assistant Professor at University of Washington, as she shares how her teams have evolved Daily Management practices to better connect front-line leaders to executives.

    36 min
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À propos

Join us for inspiring conversations with healthcare leaders and improvement experts. Virginia Mason Institute partners with organizations and executive leadership teams to develop and adopt a patient-centered management system to dramatically improve quality, safety and efficiency – with the goal of enabling and supporting the creation and evolution of a sustainable culture of continuous improvement. We seek to help organizations dramatically elevate the patient experience, eliminate waste and sustain excellence long-term.

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