Voice Mail

UPU - Voice Mail
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Voice Mail is the official podcast of the Universal Postal Union (UPU).

  1. ٢٥ أغسطس

    Ep 36: Building the future of the postal sector one Congress at a time

    The 28th Universal Postal Congress will bring together 192 member countries to decide the future direction of the global postal sector. In this episode of Voice Mail, Siva Somasundram, Director of Policy, Regulation and Markets at the UPU, offers a clear look at how the highest decision-making body of the UPU is being prepared, from shaping the agenda and proposals to supporting member states in the lead-up to key decisions.   As a plenipotentiary meeting, Congress plays a vital role in defining the UPU’s strategic direction, regulatory framework, and development priorities for the next four years. Somasundram explains what it takes to coordinate this process, from managing the flow of proposals submitted by member countries to organizing outreach that ensures informed and active participation.   This is an inside view of how global postal policy is negotiated, decided, and translated into action for the years ahead.

    ٣٤ من الدقائق

  2. ١٥ أغسطس

    Ep 35: Tariq Al Wahedi, 7X Group CEO, on hosting the Universal Postal Congress

    In this episode of Voice Mail, we explore what it means to host and prepare to chair the 28th Universal Postal Congress through the perspective of Tariq Al Wahedi, 7X Group Chief Executive Officer and Chair-designate for the upcoming event. He reflects on the opportunities for collaboration and exchange that Congress can enable, and why this moment matters for the future of the postal sector. From informal networking to formal decision-making, Al Wahedi underscores the importance of bringing member countries together to engage directly on shared priorities and challenges. This episode offers a behind-the-scenes look at Congress planning from a host perspective, and insight into how leadership and coordination come together in a multilateral setting.

    ١٤ من الدقائق

  3. ١٤ يوليو

    Ep 34: Letters, Oceans, and Global Connections

    Marine biologist and ocean climate advocate Carissa Cabrera joins us to talk about ocean conservation, youth engagement, and the importance of storytelling in driving global action. Drawing a powerful link between the work of the Universal Postal Union and the ocean movement, Carissa highlights how multilateral frameworks must be paired with bottom-up, community-driven accountability to truly deliver results.   Speaking as a juror for the 2025 International Letter-Writing Competition, Carissa reflects on the voices of young people who imagined themselves as the ocean, calling on humanity to care. Their words, she says, reveal not only deep empathy but a shared determination to act.   With over a decade of experience in science communication, Carissa also explores how creative expression, through letters, social media, or digital campaigns, can transform awareness into action, and how small, personal stories can influence global change.   This conversation is a reminder that youth are not just the leaders of tomorrow, they are shaping the future today.

    ١٩ من الدقائق

  4. ١٥ مايو

    Ep 33: Navigating digital identity for secure and inclusive digital financial system

    Digital identity is far more than a practical tool – it is a crucial factor for financial inclusion and access to digital services. For people without an ID, those in remote areas, and many women, digital identity is key to accessing essential digital services. People without official identification are often invisible to systems, digital identity offers a path to recognition. Visa has made it its mission to develop solutions that enable accessible, secure, and inclusive digital financial systems. Through its partnership with the UPU, Visa can further amplify its efforts to empower underserved communities. In this episode of Voice Mail, Marie Austenaa, Head of Digital Identity at Visa, explains how Visa supports initiatives aimed at advancing women in the digital financial space – because empowering women benefits not only them, but also their families and communities. In this context, post offices play a crucial role as trusted partners in verifying digital identity. It becomes clear that digital identity is about much more than safely verifying one’s identity online - it is a tool that enables access to healthcare, education, and economic participation.

    ٢١ من الدقائق

  5. ٣٠ أبريل

    Ep 32: Ocean literacy - Why Ocean observation needs a truly global effort

    Seventy percent of the Earth is covered by the Ocean, yet only 26% of the seafloor has been mapped, and just 25% of marine species have been identified. This highlights how little we truly know about the Ocean — and even that limited knowledge is constantly evolving due to climate change, overfishing, and habitat loss.    Why does understanding the Ocean matter so much?    Vidar Helgesen, Executive Secretary of the Intergovernmental Oceanographic Commission (IOC) of UNESCO, joins Voice Mail to share his perspective. He explains why it is vital for us to "face the Ocean" and how strengthening Ocean literacy across all countries is essential for the future of our planet.    Vidar Helgesen also discusses his role as a jury member for this year’s International Letter-Writing Competition, organized in partnership with the International Maritime Organization (IMO), and offers insights into what he'll be looking for as both an Ocean expert and a writing enthusiast.

    ٢٢ من الدقائق

  6. ١٩‏/١٢‏/٢٠٢٤

    Ep 31: Reimagining air transport for the digital age

    With 80% of cross-border e-commerce transported by air, air cargo is a cornerstone of global trade. Beyond enabling these economically vital exchanges, air transport fosters development, creates jobs, improves infrastructure, and drives global connectivity. Since its founding in 1945, the International Air Transport Association (IATA) has played a key role in shaping the air transport industry. Representing 320 airlines and 83% of global air traffic, IATA focuses on setting global standards, improving operational efficiency, and addressing the evolving challenges of the aviation sector. Its partnership with the UPU is nearly as old as IATA itself. For seven decades, the two organizations have worked together to align postal and aviation processes, address safety and security concerns, and enhance the seamless exchange of data across the supply chain. In this episode of Voice Mail, André Majeres, Head of E-Commerce and Cargo Operations at IATA, explores how air cargo underpins cross-border e-commerce, a market projected to account for one in three parcels globally by 2027. He discusses IATA’s key priorities – safety, security, digitalization, and sustainability – and emphasizes that open collaboration among all supply chain stakeholders, innovation, and seamless integration are essential to the persistent vitality and relevance of post-airline cooperation.

    ٣٢ من الدقائق

  7. ٢٦‏/١١‏/٢٠٢٤

    Ep 30: One step ahead: Turning the tide in the fight against illegal drug trafficking

    Illicit drug trafficking is a shadowy industry with devastating impacts: depleting socioeconomic resources, disrupting trade, fuelling corruption, and eroding social cohesion. Its ripple effects extend across health systems, public infrastructure, and even the environment – deforestation and soil degradation are just some of its hidden casualties. In 2024, nearly 300 million people worldwide were reported to use drugs (UNODC), underscoring the urgent need for coordinated action. This transnational challenge evolves rapidly, with traffickers exploiting ever-changing routes, methods, and substances – most alarmingly, synthetic opioids. These potent drugs, traded in minute quantities, are hardly detectable, presenting unprecedented challenges for enforcement agencies. In this episode of Voice Mail, Ian Kerr speaks with Jagjit Pavadia, Board Member and former President of the International Narcotics Control Board (INCB), to uncover how global cooperation can outpace criminal ingenuity. Pavadia shares insights into international partnerships, innovative technologies, and the critical role of the postal network in combatting illicit trafficking. From risk profiling and real-time intelligence sharing to training postal operators to detect illegal substances – even hidden in the heels of stiletto shoes – this episode explores actionable solutions to a pressing global crisis.

    ٣٦ من الدقائق

  8. ١١‏/٠٦‏/٢٠٢٤

    Ep 28: For every child, a voice

    How can the art of writing be kept alive in an era when all communication is done digitally? Once indispensable for distance communication, letter writing used to serve as an important educational tool that developed children’s cognitive and creative capacities, teaching them how to organize and articulate their thoughts. As a more humane and empathetic means of exchange, letters also used to facilitate international connections in spite of differences – something the world increasingly needs today and which is harder to attain through digital messaging only. Ahead of the UN Summit of the Future in September 2024, the UPU partnered with the United Nations Children's Fund (UNICEF) to ask children from around the world about their vision of and hopes for the future through the UPU’s flagship International Letter-Writing Competition. Just a few weeks ahead of the deadline for submissions, the UPU sat with June Kunugi, Director of Public Partnerships at UNICEF, a professional journalist, and one of the competition’s jury members, to discuss how the initiative supports UNICEF’s mission to advocate for children’s rights. In this latest episode of Voice Mail, Kunugi highlights how UNICEF’s engagement in the competition will help increase opportunities for children in the most disadvantaged and remote communities, how to turn the risks of technology into new opportunities for youth’s engagement and empowerment, and how we should all work together to ensure that the voice of every child is pronounced and listened to.

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Voice Mail is the official podcast of the Universal Postal Union (UPU).

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