EP9 - How a Customer Service Chatbot can Save You up to 37 Hours Per Week with Vishal Patel

In this episode of the Social Brand Lab, we interview Fitness Chatbot Expert Vishal Patel about his journey with Chatbot and the future of Chatbot in 2020. Vish shares with us the truth behind chatbots and why it is a big deal. Along with tips on implementing it. 

Vish started two years ago with little information available online. The lessons that Vish's mentor taught him laid the foundation for starting his chatbot journey and his own business. Bots are now being implemented in business to deliver superior customer service and improve customer experience.

Things you will learn in this episode:

• Who is Vish Patel and how he started with Chatbot? [00:00]
• What’s the use of Chatbot and why business owners should use it?   [03:20]
• How was Chatbot before and now?  [04:57]
• What is Manychat? And, how to use it with Chatbot? [08:14]
• What is the potential of the chatbot? [12:06]
• How to use Chatbot to automate the Customer Service of a business?  [15:01]
• How to transition from automated chatbot to speaking to a customer service representative?  [19:36]
• Why chatbot is a big thing in 2020 and why use it for your business? [20:45]

Connect with Cam online in the following places:

Find out more about Cam's agency, The Fitness Marketers here: thefitnessmarketers.com

Check out the Social Brand Lab Website here: socialbrandlab.com

Follow Cam on Instagram:

Instagram.com/itscamjarrad

Instagram.com/thesocialbrandlab

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