Evolving Your Workplace

Carol Schultz

On this workplace podcast, your host Carol Schultz brings on experts to discuss problems many business owners face in real time. Guest experts provide context for the issue and advise those in leadership positions on best practices. Whether you are starting a company, or you lead an established organization-- the podcast is geared toward getting you helpful answers.

  1. 5D AGO

    Creating an Autonomous Work Culture

    “If you're going to lead and grow a company and scale it, you can't be in the middle of everything.” In this week’s episode, Carol Schultz sits down with Jasen Gundersen (Founder & CEO of CardioOne) to unpack what it actually takes to build an autonomous work culture—and why most leaders unknowingly become the biggest bottleneck to their company’s growth. Jasen explains why micromanagement isn’t just inefficient—it’s a direct path to failure when trying to scale. Drawing from his own leadership journey, he shares how working under both empowering and controlling leaders shaped his philosophy: hire strong people, give them ownership, and get out of their way. The conversation dives into how autonomy drives retention, attracts top talent, and allows companies to operate at speed without constant oversight. They also explore why many founders struggle to let go, how “founder syndrome” limits growth, and what it really means to build a team that can function without you. The episode closes with practical insights on hiring for ownership, encouraging open dialogue, and creating a culture where people step up without being asked. TakeawaysAutonomy is required for scale—not just a leadership preference. Micromanagement is one of the fastest ways to kill growth. Leaders who stay involved in everything become bottlenecks. Retention improves when employees feel trusted and empowered. Autonomous teams move faster and solve problems independently. Hiring should focus on ownership, not just skill sets. Strong teams don’t wait for instructions—they take initiative. Open communication and questioning improve decision-making. Silence inside teams is often a warning sign. Founder syndrome limits company growth and scalability. Leaders should aim to build teams that don’t depend on them. Delegation is essential for long-term success. Culture is a major driver of performance and growth. High-performing environments attract top-tier talent. Early hires should be versatile and capable of handling multiple roles. Trust enables teams to “lean in” without being asked. Growth accelerates when responsibility is distributed. The best leaders create systems, not dependency. Empowered teams create momentum inside organizations. Letting go is not a weakness—it’s a requirement for scaling. Chapters00:00 Intro: Why leaders feel they must control everything 00:43 The core problem: “If I want it done right, I’ll do it myself” 01:24 What Cardio One does and the problem it solves 03:23 Growth of the company and early traction 05:28 Loss of autonomy in traditional systems 07:22 Jasen’s leadership philosophy 07:31 Leading how you want to be led 08:00 Why micromanagement fails 08:31 Building a company that runs without the founder 09:24 Founder syndrome and control issues 10:21 Communication as the foundation of scaling 11:21 Encouraging team feedback and pushback 12:12 Hiring people who thrive in autonomy 13:10 Benefits of autonomous teams 13:21 Retention and scalability advantages 14:35 How autonomy attracts better talent 15:14 The danger of being the only decision-maker 16:10 Early leadership lessons and delegation 16:39 Hiring your replacement mindset 17:27 The origin story behind Cardio One 20:16 Simplicity vs complexity in business building 22:27 How the company evolved over time 25:19 Trusting teams to execute independently 28:57 Growth bottlenecks and risk-taking 29:11 Fear vs entrepreneurship mindset 31:05 Teams taking initiative without leadership 33:34 Changing mindset of modern professionals 36:07 Mission-driven work and culture 39:38 Final thoughts on empowering teams Connect With Host Carol Schultz Find more information about our host Carol Schultz and her company at Vertical Elevation, LinkedIn, and Instagram. Want to be our next guest expert? Email cat.gloria@verticalelevation.com with your information. And of course, click "follow" to stay up-to-date on new episodes and leave an honest review/rating letting us know what you thought!

    35 min
  2. MAR 19

    Planning Succession

    In this week’s episode, host Carol Schultz sits down with John Scott (Partner at Anders and leader of their Virtual CFO services practice) to unpack the realities of private equity, succession planning, and what it actually takes to build a business that survives beyond its founder. Drawing on decades of experience advising professional service firms, John breaks down why some companies scale sustainably—while others are forced into exits they didn’t fully plan for. John explains that private equity is often misunderstood. While it can provide a significant payout for current owners, it comes with trade-offs—loss of control, pressure to hit aggressive financial targets, and in some cases, forced layoffs if performance doesn’t meet expectations. Many firms turn to private equity not because it’s ideal, but because they failed to build a pipeline of future leaders who could take over internally. They also discuss Anders’ long-term approach to growth, including a hiring philosophy that prioritizes talent over timing. Instead of waiting until there’s immediate need, the firm hires exceptional people ahead of demand—trusting that strong performers will grow into profitability and bring long-term value through relationships, expertise, and new business. The conversation explores why succession planning is one of the most overlooked responsibilities in leadership. John emphasizes that it’s not a one-time decision, but an ongoing process of developing, trusting, and eventually stepping aside for the next generation. Businesses that remain dependent on their founders often struggle with valuation and continuity, while those that build systems and leaders early are positioned for stronger exits and sustained growth. Carol and John also dive into the rise of Virtual CFO services and fractional leadership. For many small to mid-sized companies, hiring a full-time executive is both expensive and risky. A fractional model allows companies to access strategic financial leadership, operational support, and systems expertise—while maintaining flexibility and reducing hiring risk. The discussion also touches on remote work and communication challenges in modern organizations. John shares how embracing a distributed workforce has enabled faster growth and broader access to talent, while also highlighting a key issue: over-reliance on email and messaging tools often slows down decision-making compared to direct conversations. The episode closes with a focus on employee ownership and long-term alignment. John outlines how Anders has implemented structured equity models—including synthetic shares—to give employees a stake in the firm’s success. Without some form of ownership or participation, loyalty declines, especially during major transitions like acquisitions or leadership changes. Takeaways Private equity can provide strong financial exits—but often reduces autonomy and increases pressure. Many firms sell because they failed to develop internal leadership pipelines. Hiring great talent ahead of need can create long-term competitive advantage. Succession planning must be continuous, not reactive. Founder-dependent businesses are less valuable and harder to scale. Virtual CFO models reduce hiring risk while improving financial visibility. Clean financials and forecasting directly increase company valuation. Remote work expands access to talent and accelerates growth. Poor communication—especially over email—slows execution. Employee ownership models improve retention and long-term alignment. Chapters 00:00 Intro: Private equity, succession, and building lasting firms 01:06 John Scott’s background and Virtual CFO services at Anders 02:03 Private equity: benefits, risks, and real-world consequences 03:13 Hiring ahead of need and long-term talent strategy 04:30 Investor pressure vs. independent ownership decisions 05:58 Succession planning and developing future leaders 07:11 Mandatory retirement and creating growth paths 07:47 Why firms sell to private equity 10:42 Advice for leaders: hiring, delegation, and trust 12:21 Founder dependency and business valuation 15:42 Virtual CFO model and fractional leadership 17:17 Onboarding, systems, and financial optimization 18:25 Remote work and scaling through distributed teams 21:07 Communication breakdown in modern workplaces 24:06 Financial discipline and valuation impact 26:07 Team structure and specialization 27:53 Private equity trade-offs revisited 33:52 Employee ownership and equity models 36:24 Final thoughts and resources Download John's Book: Judicial Dollars and Cents To take John's business assessment: Maturity Model Assessment - Anders Connect With Host Carol Schultz Find more information about our host Carol Schultz and her company at Vertical Elevation, LinkedIn, and Instagram. Want to be our next guest expert? Email cat.gloria@verticalelevation.com with your information. And of course, click "follow" to stay up-to-date on new episodes and leave an honest review/rating letting us know what you thought!

    35 min
  3. MAR 11

    Hire the Yin to your Yang

    “If you're not willing to invest in people, you probably shouldn't be an entrepreneur.” — Chris Carter In this episode of Evolving Your Workplace, host Carol Schultz sits down with Chris Carter, Founder and CEO of Approyo, to discuss the hard realities founders face when building and scaling a company — particularly inside the highly complex SAP ecosystem. From hiring mistakes to enterprise technology transformations, Chris shares candid insights drawn from decades of experience working with SAP systems and leading a global technology company. Chris explains how he came out of retirement in 2011 to start Approyo and quickly discovered one of the most common traps founders fall into: trying to do everything themselves. Early in the company’s growth, he delayed hiring key leadership roles and found himself stretched across operations, technology, sales, and management. Looking back, he believes bringing in strong operators earlier would have accelerated growth and prevented unnecessary strain. The conversation explores why leadership teams must be built around complementary strengths. Chris describes this balance as a “yin and yang” dynamic between visionary founders and operational leaders who can manage the day-to-day execution required to scale a company. Carol and Chris also dive into the realities of competing in the enterprise technology space. As the SAP ecosystem experiences one of the largest upgrade cycles in its history, companies are under pressure to migrate legacy systems to modern cloud platforms. Yet many organizations continue to delay these transitions due to cost concerns, internal resistance to change, and employees reluctant to learn new systems. Chris also highlights a growing challenge across the industry: talent shortages and an aging workforce within the SAP ecosystem. With many experienced professionals nearing retirement, companies are struggling to attract younger talent — while at the same time expecting new hires to bring real-world experience rather than just academic credentials. The discussion also addresses the growing role of AI in enterprise technology. Chris shares how he is actively experimenting with emerging AI tools to build applications, automate processes, and help companies understand how artificial intelligence will reshape enterprise systems in the coming years. The episode closes with a conversation about leadership culture. Chris believes successful companies are built by combining accountability with empathy — creating environments where employees are trusted to deliver results while being treated with respect and flexibility. The message is clear: scaling a company requires more than technology or strategy. It requires leaders who know when to delegate, how to build balanced teams, and why investing in people is the foundation of long-term growth. Key topics covered:Why founders often wait too long to hire key leadership rolesThe leadership “yin and yang” between vision and operational executionLessons learned from building a global SAP consulting companyThe massive global migration from legacy SAP systems to cloud platformsWhy many organizations delay enterprise technology upgradesTalent shortages and workforce challenges in the SAP ecosystemWhy real-world experience matters more than degrees in modern hiringThe growing role of AI in enterprise software and business operationsBuilding company culture through accountability, trust, and empathy Connect With Host Carol Schultz Find more information about our host Carol Schultz and her company at Vertical Elevation, LinkedIn, and Instagram. Want to be our next guest expert? Email cat.gloria@verticalelevation.com with your information. And of course, click "follow" to stay up-to-date on new episodes and leave an honest review/rating letting us know what you thought!

    34 min
  4. MAR 5

    How to be a Servant Leader

    In this episode of Evolving Your Workplace, host Carol Schultz sits down with Ed Wolff, CEO of Aerwave, to unpack the reality of servant leadership at the executive level — and why it is far heavier than most people assume. Ed shares how leading with integrity, empathy, and accountability has shaped his career, and why stepping into the CEO role brought a new level of pressure. Responsible for nearly 70 employees, shareholders, lenders, and board members, he explains what it means to serve multiple constituencies while still driving performance and growth. The conversation explores the difference between authentic leadership and performative leadership. Ed breaks down why self-awareness is non-negotiable, why people follow leaders (not companies), and what happens when high performers are promoted into management without the right support systems. He also explains why he refuses to “throw people into the lion’s den” without tools, coaching, and structured checkpoints. Carol and Ed dive into the risks of bringing trusted team members with you to a new organization, the reality of startup probability and failure rates, and the hard truth that leadership cannot rely on blind loyalty. Servant leadership requires radical candor, resilience, and the ability to pace yourself under constant pressure. Ed also reflects candidly on the personal cost of leadership — taking on too much, rarely saying no, and learning the importance of self-care and balance. He shares how Aerwave reduced its sales cycle from 360 days to 270 days through tighter qualification and objection handling, and why building culture remains his core focus as CEO. The message is clear: servant leadership is not soft. It demands strength, accountability, and intentional investment in people. Key topics covered:What servant leadership truly means at the CEO levelWhy self-awareness determines leadership longevityThe risk and responsibility of bringing former team members with youWhy promoting star performers without support often failsBuilding capability instead of dependency in management teamsServing shareholders, boards, employees, and lenders simultaneouslyReducing long enterprise sales cycles through better qualificationThe importance of executive self-care and sustainable pacingInvesting intentionally in professional growth at every stage Connect With Host Carol Schultz Find more information about our host Carol Schultz and her company at Vertical Elevation, LinkedIn, and Instagram. Want to be our next guest expert? Email cat.gloria@verticalelevation.com with your information. And of course, click "follow" to stay up-to-date on new episodes and leave an honest review/rating letting us know what you thought!

    34 min
  5. FEB 26

    Using AI to Train Your Employees

    “AI does not create culture.” — Adam Povlitz In this episode of Evolving Your Workplace, host Carol Schultz sits down with Adam Povlitz, CEO and President of Anago Cleaning Systems, to explore what AI actually does inside an organization—and what it absolutely cannot do. While many companies are rushing to automate everything, Adam shares a grounded approach: use AI to remove busywork, identify performance gaps, and strengthen training, while doubling down on human development where it matters most. Adam walks through how Anago built a system that connects operational data, analytics, and AI-powered learning to improve performance across a distributed franchise network. Instead of relying on static training manuals or one-size-fits-all onboarding, the company uses real-time performance signals to trigger targeted retraining and deliver interactive e-learning experiences that help workers correct issues quickly and consistently. The conversation challenges the idea that AI can replace relationship-driven work. Adam explains why fully automated sales and service models repeatedly underperform compared to teams supported by AI tools, and why leaders should focus less on replacing employees and more on teaching them how to use technology effectively. Carol and Adam also discuss why AI adoption must start at the leadership level, how companies can avoid overwhelming employees with new tools, and why investing in structured upskilling programs is becoming a competitive advantage. The message is clear: as AI handles more repetitive tasks, the human experience becomes more—not less—valuable. Key topics covered: How Anago uses AI to streamline training and retraining across locations Why AI should accelerate work, not replace people. Using operational data to trigger targeted learning interventions The role of AI-driven e-learning, avatars, and testing in workforce development Why CEOs must lead AI adoption for it to stick inside organizations Balancing automation with in-person coaching and accountability How removing grunt work allows employees to focus on higher-value human interactions Connect With Host Carol Schultz Find more information about our host Carol Schultz and her company at Vertical Elevation, LinkedIn, and Instagram. Want to be our next guest expert? Email cat.gloria@verticalelevation.com with your information. And of course, click "follow" to stay up-to-date on new episodes and leave an honest review/rating letting us know what you thought!

    34 min
  6. FEB 19

    The Keys to Low Turnover & High Morale

    “Remote staff is remote staff.” — Beth Raboin In this episode of Evolving Your Workplace, host Carol Schultz sits down with Beth Raboin, Founder and CEO of Global Medical Virtual Assistants (GMVA), to unpack what actually drives low turnover and high morale—especially when most of your workforce is remote and distributed across the globe. Beth shares how GMVA has maintained roughly a 4% turnover rate while scaling to 1,500+ team members in the Philippines. The core lesson: retention isn’t a perks problem—it’s a culture + management problem. Beth explains why the first three months are the truth-teller for culture fit, why educating candidates upfront reduces early churn, and why “getting someone in the door” isn’t the same as keeping them engaged. The conversation gets practical on the leadership systems GMVA uses to keep morale high: monthly manager-focused surveys, 15 random HR one-on-ones per month, and a feedback culture built on psychological safety. Beth breaks down why people leave managers more than companies, how leaders can spot red flags early, and how stronger empathy and communication in middle management directly reduces attrition. Beth also shares a simple but powerful example of listening in action: employees repeatedly asked for an optical benefit—because they’re on screens all day—and GMVA added it. The takeaway is clear: leaders don’t need to do everything, but they do need to hear patterns, make smart trade-offs, and show people their feedback turns into real change. Key topics covered How GMVA sustains a 4% turnover rate through growthWhy the first 90 days determine culture fit (and retention)The real retention lever: great managers + communicationA simple morale system: surveys + one-on-ones + safe feedbackHow to identify a skill issue vs. will issue (and what’s usually behind it)Turning feedback into action (the optical benefit example)Why leaders must be ready to hear feedback they may not like Connect With Host Carol Schultz Find more information about our host Carol Schultz and her company at Vertical Elevation, LinkedIn, and Instagram. Want to be our next guest expert? Email cat.gloria@verticalelevation.com with your information. And of course, click "follow" to stay up-to-date on new episodes and leave an honest review/rating letting us know what you thought!

    32 min
  7. FEB 12

    Connecting with your Gen Z Workers

    “The stick just doesn’t work on this generation — you can’t give lip service to values. You have to live them, or they won’t engage.” — Jed Meyer In this episode of Evolving Your Workplace, Carol Schultz sits down with Jed Meyer, CEO of St. Cloud Financial Credit Union, to break down what actually works — and what fails — when leading and connecting with Gen Z workers. The conversation centers on a core shift many leaders are resisting: Gen Z is not motivated by fear, hierarchy, or delayed recognition. They respond to clarity, authenticity, and lived values — not slogans on a wall. Jed explains how leadership expectations must evolve from command-and-control to clarity-and-support. He outlines a practical coaching framework built around responsibility on the leader’s side first: clear expectations, real resources, and visible support before accountability. Instead of defaulting to performance warnings, his organization uses retention-focused coaching, frequent recognition, and structured feedback systems designed to keep high-potential young employees engaged rather than managed through pressure. The discussion goes deeper into what Gen Z is signaling to the workforce at large: they will not trade life quality for money alone, they question institutional loyalty based on what they watched happen to prior generations, and they expect culture to be measurable in behavior — not branding. Jed shares specific operational strategies including values-based culture teams, gamified engagement, flexible scheduling experiments, and leadership vulnerability as a performance multiplier rather than a weakness. They close with a leadership reality check: every generation brings value, but connection requires adaptation. Leaders who slow down enough to show up for employees — especially on their worst days — build the trust that Gen Z uses to decide whether to stay, contribute, and grow. Connect With Host Carol Schultz Find more information about our host Carol Schultz and her company at Vertical Elevation, LinkedIn, and Instagram. Want to be our next guest expert? Email cat.gloria@verticalelevation.com with your information. And of course, click "follow" to stay up-to-date on new episodes and leave an honest review/rating letting us know what you thought!

    38 min
  8. FEB 5

    Discovering your blindspots as a leader

    “Know what you know, and assume if you don’t know it, you don’t know it—get help, talk to people, and ask them: ‘What do you see my blind spots are?’” — Dean Hendrickson In this episode of Evolving Your Workplace, Carol Schultz sits down with Dr. Dean Hendrickson, co-founder of SurgiReal Products, Inc. and a professor at Colorado State University’s College of Veterinary Medicine, to unpack a leadership reality that quietly derails teams: you don’t know what you don’t know—and the cost shows up in decisions, people, and momentum. Dean shares the founder-side blind spots he ran into while building a company as a career surgeon and educator. He explains why getting pulled into “startup mode” without the right guidance can send leaders down the wrong path fast—and why the smartest move early is to sit with people who’ve actually built startups and ask a simple question: What am I not seeing? What questions am I not asking? The conversation gets practical on how leaders should evaluate advice. Dean and Carol break down why “successful” doesn’t always mean “relevant,” how to do real due diligence on mentors, and why experience in large organizations doesn’t automatically translate to early-stage chaos. Dean also shares what happens when leaders miss people-related blind spots: needing different players at different stages, hiring someone exceptional who unintentionally triggers insecurity in others, and realizing too late that you can’t “coach” certain structural problems into working. They close with a clear playbook for leaders who want fewer blind spots and faster learning: know your risk tolerance, seek outside input early, hire people who are better than you in key functions, and build a system to continuously ask customers and stakeholders what they need that they’re not getting. The goal isn’t to have all the answers—it’s to build the habits that reveal the gaps before they become expensive. Connect With Host Carol Schultz Find more information about our host Carol Schultz and her company at Vertical Elevation, LinkedIn, and Instagram. Want to be our next guest expert? Email cat.gloria@verticalelevation.com with your information. And of course, click "follow" to stay up-to-date on new episodes and leave an honest review/rating letting us know what you thought!

    36 min

About

On this workplace podcast, your host Carol Schultz brings on experts to discuss problems many business owners face in real time. Guest experts provide context for the issue and advise those in leadership positions on best practices. Whether you are starting a company, or you lead an established organization-- the podcast is geared toward getting you helpful answers.