TRUST Talks

Tony Patiño
  • 5.0(1개의 평가)
  • 직업

In the home service world, trust is not a soft word — it is our hardest currency. Every technician who walks into a family’s home, every dispatcher who promises a two-hour window, every leader who sets the tone for the day: we are all building or breaking trust in real time. Trust Talks is our internal podcast for the Abacus family — designed for our 200+ technicians across Houston and Austin, our call center team, and every leader in the organization. Each episode connects directly to our 2026 theme and the principles that guide how we show up for our customers and for each other. This is your voice. This is our story. Let’s tell it well.

에피소드

  1. 6일 전

    Leadership Talks : 21 Irrefutable Laws of Leadership

    What if I told you your leadership potential is capped by YOU? 🤔 Tag someone who needs to hear this! In the first episode of my series on John Maxwell's 21 Laws of Leadership, we dive into the Law of the Lid. This law states that your leadership ability determines your effectiveness. Imagine having a powerful engine but being stuck in first gear because of your leadership skills. 🚴‍♂️ The exciting part? You can raise your lid! It's not fixed; it's learnable. Think about it: how often do we limit ourselves without realizing it? Most people never reach their full potential because they shy away from assessing their leadership honestly. This week, challenge yourself to find 20 minutes of uninterrupted time to reflect: On a scale of 1-10, what’s your current leadership lid? What’s one thing holding you back? Your leadership ceiling isn’t your destiny; it’s your current altitude. Let’s raise that lid together! Keep growing, keep leading! #LeadershipDevelopment #LawOfTheLid #JohnMaxwell #GrowthMindset #TonyPatino

    9분

  2. 6월 11일

    Honesty Is A Skill

    The episode explores the concept of honesty as a skill rather than a value, emphasizing its impact on operations, recruiting, onboarding, leadership, and high-stakes conversations. It also highlights the importance of cultivating a growth mindset for honesty to become an everyday skill at Abacus. The conversation delves into the power of honesty, the importance of building trust through authenticity, and opportunities for improvement in practicing honesty within the organization. The speakers emphasize the significance of honesty in long-term commitments, constructive feedback, and open dialogue. Takeaways Honesty as a skill, not just a valueThe impact of honesty on operations and leadership Honesty is essential for building trustAuthenticity and transparency are key to fostering trust Chapters 00:00 Reframing Honesty as a Skill07:19 Recruiting and Behavioral Signals of Honesty13:28 Modeling Honesty as a Leader20:16 Handling High-Stakes Honest Conversations30:16 Building Trust Through Authenticity

    41분

  3. 6월 1일

    Execution: Making It Happen

    The conversation delves into the unique perspectives and journeys of the contact center team at Abacus, highlighting the importance of trust, communication, and execution. It explores the evolution of the contact center over 23 years, the impact of high-level execution on field technicians, and the role of trust in team improvement. The discussion also emphasizes the significance of over-communication, effective coaching for CSRs and dispatchers, and the challenges of a fast-growing environment. The conversation begins with technical difficulties and the team's efforts to connect. It then transitions into a discussion about trust, loyalty, reliability, and the core values of the organization as key elements in building and maintaining trust within the team. Takeaways Importance of Trust in Team DynamicsImpact of Communication on Execution Trust is built on loyalty, reliability, honesty, respect, and consistency.The core values of an organization play a crucial role in building trust and fostering a positive work culture. Chapters 00:00 Impact of Contact Center Execution on Field Technicians

    37분

  4. 5월 15일

    Grateful for the Grind

    Grateful for the Grind   This episode is built around Gratitude — the second of our three Ready. Set. GROW! principles for 2026. Not gratitude as a concept, but as a daily practice that separates people who burn out from people who build legacies. The three leaders joining us have a combined tenure at Abacus of more than 30 years. They started in the trades. They led teams. They built divisions. They grew — not because everything was easy, but because they appreciated every step of the climb. Their stories will challenge and inspire every person listening.

    47분

  5. 5월 7일

    Trust at the Front Door

    Why This Episode Matters Trust at the Front Door is Episode 3 of Trust Talks, and it sits at the heart of what we do as a home service company. Every technician who walks up a driveway, rings a doorbell, and shakes a homeowner’s hand is carrying the full weight of our reputation in that moment. There is no marketing campaign more powerful than what happens in the first 60 seconds at a customer’s door. Dixie has been on both sides of that equation — as an operator who built her own company on earned trust, and as a leader who now coaches others to do the same. This conversation will give our team a master class in what trust actually looks like in practice.

    30분

  6. 4월 23일

    Believe Before You See It

    Believe Before You See It Episode 02 is anchored to the Belief principle of READY. SET. GROW! This episode explores what it truly means to commit to a journey before the destination is visible — the mindset that separates people who grow from people who stay stuck. With two guests who collectively represent 35+ years of Abacus history, this is a rare opportunity to show the entire team what sustained belief actually looks like when lived out over a career.

    39분
  • 6개의 에피소드

소개

In the home service world, trust is not a soft word — it is our hardest currency. Every technician who walks into a family’s home, every dispatcher who promises a two-hour window, every leader who sets the tone for the day: we are all building or breaking trust in real time. Trust Talks is our internal podcast for the Abacus family — designed for our 200+ technicians across Houston and Austin, our call center team, and every leader in the organization. Each episode connects directly to our 2026 theme and the principles that guide how we show up for our customers and for each other. This is your voice. This is our story. Let’s tell it well.

정보

  • 제작진
    Tony Patiño
  • 방송 연도
    2026년
  • 에피소드
    6
  • 등급
    무삭제판
  • 저작권
    © 2026 Tony Patiño