ExperienceCast

The QoE
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A weekly debate about all things to do with customer and employee experience, hosted by The QoE.

  1. 07/27/2020

    Moving from survival to building influence and shaping the future

    This week Carl is joined by Deb Corless, one of the founders of the CX movement in the UK to discuss the unfolding impacts of the Covid-19 crisis. This wide ranging conversation raised some interesting issues for people working in customer and employee experience who are concerned about future direction.

    37 min

  2. 07/02/2020

    Will your core purpose see you through the crisis?

    We are joined again by Phill Hirons from events company IQPC to discuss the future of the conference industry, it's customers and employees.

    38 min

  3. 05/15/2020

    How can service design help businesses through the COVID crisis

    A look at taking a proactive approach to navigating customer and employee experience in the crisis period.. In this episode of ExperienceCast, Clara Llamas and Rosa Storm, Service Designers at LiveWorkStudio share their insight from working with companies progression in the current climate.

    39 min

  4. 04/30/2020

    Sustaining a successful response to COVID-19

    While it’s impossible to predict how the Coronavirus pandemic will develop, businesses are having to try and develop some idea of what the next few months will look like. In this episode of ExperienceCast, we bring you our recent QoE Online debate which brought together a cross-sector panel of professionals to examine how businesses are adapting.

    1h 25m

  5. 04/06/2020

    How have CX and EX been shaped by coronavirus?

    To what extent will things return to 'normal' after the coronavirus pandemic? And what will be the longer term impact on customer and employee experience? To tackle this question, we hosted QoE online debate featuring a cross-industry panel of CX and EX professionals. We hope that this episode will give you some insights into how other sectors are responding to the crisis.

    55 min

  6. 03/19/2020

    What tensions does EX pose for employers?

    Employers are increasingly having to navigate the tricky landscape of employee experience in order to attract and retain staff. In this episode, Phillip Hirons from events company IQPC summarises the key challenges that EX poses for employers.

    34 min

  7. 03/13/2020

    Working from home in a crisis

    Coronavirus is forcing a large number of workers to work at home. For some this will be a pleasure, but for others it will be extremely challenging. IN this episode, we look at the issue of working at home in a crisis and suggest ways to make the most out of the experience.

    31 min

  8. 03/05/2020

    What's the business opportunity in sustainability?

    A growing number of businesses are finding that focusing on sustainability can drive bottom line performance. Just as importantly, it provides a valuable opportunity to unite employees behind a positive message. In this episode, Virgin's Head of Innovation and Strategy, David Goldsworth, explains how businesses can create multiple opportunities from sustainability.

    24 min
See All (20)

About

A weekly debate about all things to do with customer and employee experience, hosted by The QoE.

Information

  • Creator
    The QoE
  • Years Active
    2019 - 2020
  • Episodes
    20
  • Rating
    Clean
  • Copyright
    © The QoE
  • Show Website
    ExperienceCast