Business of Tech: Daily 10-Minute IT Services Insights

MSP Radio

In 10 minutes daily, The Business of Tech delivers the latest IT services and MSP-focused news and commentary. Curated to stories that matter with commentary answering 'Why Do We Care?', channel veteran Dave Sobel brings you up to speed and provides resources to go deeper. With insights and analysis, this focused podcast focuses on the knowledge you need to be effective, profitable, and relevant.

  1. Navigating AI Adoption and Cybersecurity in Regulated Financial Firms: Insights from Triada Networks with Raffi Jamgotchian

    قبل ١٨ ساعة

    Navigating AI Adoption and Cybersecurity in Regulated Financial Firms: Insights from Triada Networks with Raffi Jamgotchian

    Dave Sobel interviews Raffi Jamgotchian, founder and CEO of Triada Networks, about the current landscape of AI adoption in the financial services sector, particularly among small to medium-sized investment firms. Jamgotchian notes that while some clients are eager to embrace AI, others remain hesitant, mirroring trends seen with cloud technology. For those leaning into AI, Triada Networks is focusing on proof of concepts, helping clients structure their data effectively to leverage AI tools, especially in data analytics and research. Regulatory considerations play a significant role in how firms approach AI implementation. Many of Jamgotchian's clients operate in regulated environments, which affects their choice of data models and the types of large language models (LLMs) they can use. The challenge lies in handling sensitive, non-public information without risking regulatory violations. As firms navigate these complexities, the importance of data preparation becomes evident, with varying levels of readiness among clients impacting their ability to utilize AI effectively. Cybersecurity is a critical aspect of the conversation around AI and data management. Jamgotchian highlights that clients are increasingly proactive in seeking guidance on cybersecurity implications related to their business decisions. This shift is attributed to a combination of heightened regulatory scrutiny and a growing awareness of cybersecurity risks in the market. The conversation has evolved from being initiated by service providers to clients actively engaging in discussions about their cybersecurity needs. Looking ahead, Jamgotchian emphasizes the importance of monitoring regulatory developments, particularly from organizations like FINRA and the FCC, as they relate to AI. He anticipates that AI-related lawsuits will emerge, prompting changes in laws that could impact managed service providers (MSPs). The conversation concludes with a recognition that while the MSP landscape is evolving, the core mission of solving business problems through technology remains unchanged, and those who adapt will thrive in the future.   All our Sponsors:   https://businessof.tech/sponsors/   Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/ Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/   Support the show on Patreon: https://patreon.com/mspradio/   Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech   Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com   Follow us on: LinkedIn: https://www.linkedin.com/company/28908079/ YouTube: https://youtube.com/mspradio/ Facebook: https://www.facebook.com/mspradionews/ Instagram: https://www.instagram.com/mspradio/ TikTok: https://www.tiktok.com/@businessoftech Bluesky: https://bsky.app/profile/businessof.tech

    ١٢ من الدقائق
  2. Exploring GTIA's Future: Dan Wensley on Membership Expansion, Community, and Technology Impact

    قبل يوم واحد

    Exploring GTIA's Future: Dan Wensley on Membership Expansion, Community, and Technology Impact

    Dan Wensley, the new CEO of GTIA, discusses his vision for the organization, emphasizing the importance of expanding membership and enhancing the value provided to both member companies and individual members. With 2,411 member companies and over 212,000 individual members, Wensley aims to grow these numbers by effectively communicating the benefits of membership, particularly to IT service providers (ITSPs). He highlights the need for a broader conversation within the community to foster growth and engagement. Wensley addresses the challenges of ensuring that vendors do not dominate discussions within the organization. He believes that collaboration between vendors and IT service providers is essential for mutual benefit, particularly in areas like AI and managed services. By creating a platform for these conversations, GTIA can facilitate valuable exchanges that drive innovation and support the needs of its members. The conversation also touches on GTIA's philanthropic efforts, with Wensley announcing a significant increase in charitable giving, totaling $1.5 million this year. He explains that the organization is committed to supporting technology-driven initiatives, particularly in education and underprivileged communities. Members will have a say in where these funds are allocated, ensuring that the giving aligns with the values and interests of the community. Finally, Wensley emphasizes the importance of focusing on people as a key pillar of GTIA's strategy. He plans to engage with members to understand their needs and aspirations better, while also promoting the inclusion of younger generations in the industry. By leveraging both the experience of long-standing members and the fresh perspectives of newcomers, GTIA aims to create a vibrant and dynamic community that fosters growth and advancement for all.   All our Sponsors:   https://businessof.tech/sponsors/   Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/ Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/   Support the show on Patreon: https://patreon.com/mspradio/   Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech   Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com   Follow us on: LinkedIn: https://www.linkedin.com/company/28908079/ YouTube: https://youtube.com/mspradio/ Facebook: https://www.facebook.com/mspradionews/ Instagram: https://www.instagram.com/mspradio/ TikTok: https://www.tiktok.com/@businessoftech Bluesky: https://bsky.app/profile/businessof.tech

    ١٩ من الدقائق
  3. The Future of MSPs: Synchro's Insights on AI, Automation, and Competing in a Changing Market with Michael George and Dee Zepf

    قبل يومين

    The Future of MSPs: Synchro's Insights on AI, Automation, and Competing in a Changing Market with Michael George and Dee Zepf

    Michael George, CEO of Synchro, and Dee Zepf, Chief Product Officer, discuss the evolving landscape of managed service providers (MSPs) and the transformative potential of AI in their operations. They reflect on how automation has been a longstanding goal in the industry, but recent advancements in AI and technology have accelerated this evolution. The conversation highlights Synchro's strategic shift towards leveraging AI and automation to enhance their platform, particularly through the launch of their XMM platform, which integrates RMM, PSA, and Microsoft 365 management. The XMM platform aims to simplify the management of Microsoft technologies for MSPs, allowing them to deliver better security and efficiency to their clients. Dee shares insights on the rapid adoption of this platform among existing partners, emphasizing how it has streamlined operations and improved security management. The discussion also touches on the competitive landscape, with Michael noting that while Microsoft is increasingly moving towards the MSP space, Synchro views their relationship as complementary rather than competitive. As the conversation progresses, they explore the importance of workflow efficiency for small and midsize businesses, suggesting that MSPs should focus on enhancing their service offerings to remain competitive. Michael emphasizes the need for MSPs to evolve from traditional IT support roles to strategic partners that help clients leverage AI and automation effectively. This shift is seen as crucial for MSPs to differentiate themselves in a market where many are at risk of falling behind. Finally, the discussion delves into the implementation of AI technologies within Synchro's products, particularly in areas like smart ticket management and sentiment analysis. Dee explains the challenges of measuring the quality of AI-generated responses and the importance of maintaining a human element in the process. They conclude by encouraging MSPs to start small with AI implementations, helping clients understand its potential and gradually integrating more advanced solutions into their operations.   All our Sponsors:   https://businessof.tech/sponsors/   Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/ Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/   Support the show on Patreon: https://patreon.com/mspradio/   Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech   Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com   Follow us on: LinkedIn: https://www.linkedin.com/company/28908079/ YouTube: https://youtube.com/mspradio/ Facebook: https://www.facebook.com/mspradionews/ Instagram: https://www.instagram.com/mspradio/ TikTok: https://www.tiktok.com/@businessoftech Bluesky: https://bsky.app/profile/businessof.tech

    ٤٠ من الدقائق
  4. Kaseya's New CEO Rania Succar on Innovation, MSP Partnerships, and Customer Experience Revamp

    قبل ٣ أيام

    Kaseya's New CEO Rania Succar on Innovation, MSP Partnerships, and Customer Experience Revamp

    Rania Succar, the new CEO of Kaseya, discusses her vision for the company at a crucial time for both Kaseya and the managed service provider (MSP) ecosystem. With Kaseya facing scrutiny over customer service and billing practices, Succar emphasizes the importance of innovation and a cultural reset to strengthen relationships with MSP partners. She believes that Kaseya has the potential to be a leader in driving outcomes for small businesses through its partnerships with MSPs, which are essential for helping these businesses adopt cutting-edge technology.  Succar outlines four key values that will guide Kaseya's next chapter: measuring success based on the profitability and revenue growth of MSP partners, delivering innovation that benefits these partners, enhancing the overall customer experience, and investing in the community. She acknowledges the frustrations MSPs have expressed regarding customer service and billing practices, and she highlights specific steps Kaseya is taking to address these issues, including the end of high watermark pricing and improvements in customer support.  The conversation also touches on the importance of internal culture and employee retention at Kaseya. Succar emphasizes the strength of her leadership team and the need for a culture that empowers employees to make decisions at all levels. By fostering a customer-centric and innovative environment, she aims to improve the overall experience for both employees and customers, ultimately leading to better service quality.  Looking ahead, Succar shares her vision for leveraging AI and automation to enhance Kaseya's offerings for MSP partners. She recognizes the challenges SMBs face in adopting AI and emphasizes the need for collaboration between Kaseya and MSPs to unify data and create effective solutions. By focusing on these areas, Succar aims to position Kaseya as a leader in helping small businesses navigate the evolving technology landscape.   All our Sponsors:   https://businessof.tech/sponsors/   Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/ Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/   Support the show on Patreon: https://patreon.com/mspradio/   Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech   Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com   Follow us on: LinkedIn: https://www.linkedin.com/company/28908079/ YouTube: https://youtube.com/mspradio/ Facebook: https://www.facebook.com/mspradionews/ Instagram: https://www.instagram.com/mspradio/ TikTok: https://www.tiktok.com/@businessoftech Bluesky: https://bsky.app/profile/businessof.tech

    ٢٩ من الدقائق
  5. Skillfully's AI Innovations: Streamlining Hiring with Realistic Job Simulations with Brett Waikart

    قبل ٤ أيام

    Skillfully's AI Innovations: Streamlining Hiring with Realistic Job Simulations with Brett Waikart

    AI is revolutionizing the hiring process by enhancing human interaction and focusing on skills rather than traditional resumes. Brett Waikart, co-founder of Skillfully, explains how their platform utilizes AI to create realistic job simulations that allow candidates to demonstrate their skills in a practical setting. This approach addresses the challenges posed by the influx of AI-generated applications, enabling employers to filter through the noise and identify the most qualified candidates efficiently. Skillfully's innovative method shifts the hiring paradigm from merely assessing resumes to evaluating actual performance in job-related tasks. For instance, in sales roles, candidates can engage in simulations that mimic real-life scenarios, such as handling customer objections or conducting discovery conversations. This hands-on experience not only provides employers with a clearer picture of a candidate's capabilities but also significantly reduces the time and cost associated with the hiring process. The platform also plays a crucial role in preparing students for the workforce by offering them access to these simulations through partnerships with educational institutions. This experiential learning allows students to practice and refine their skills before entering the job market, creating a feedback loop between employers and universities. As a result, students gain valuable insights into the skills required in their desired careers, making them more competitive candidates. Looking ahead, Skillfully aims to expand its capabilities by incorporating multimodal simulations that assess not only traditional skills but also the ability to leverage AI tools effectively. This evolution will help employers identify candidates who can excel in their roles by utilizing AI to enhance their productivity. By focusing on both skill validation and the human element of hiring, Skillfully is paving the way for a more efficient and equitable employment landscape.   All our Sponsors:   https://businessof.tech/sponsors/   Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/ Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/   Support the show on Patreon: https://patreon.com/mspradio/   Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech   Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com   Follow us on: LinkedIn: https://www.linkedin.com/company/28908079/ YouTube: https://youtube.com/mspradio/ Facebook: https://www.facebook.com/mspradionews/ Instagram: https://www.instagram.com/mspradio/ TikTok: https://www.tiktok.com/@businessoftech Bluesky: https://bsky.app/profile/businessof.tech

    ٢٤ من الدقائق
  6. AI's Impact on Data Privacy: Why Security Frameworks Must Evolve for 2025 with Yasir Ali

    قبل ٥ أيام

    AI's Impact on Data Privacy: Why Security Frameworks Must Evolve for 2025 with Yasir Ali

    Yasir Ali, CEO of Polymer, discusses the shortcomings of current security frameworks, emphasizing their outdated nature and lack of real verification. He argues that many organizations still rely on signed statements without providing tangible evidence of compliance with security controls. This disconnect has become increasingly problematic, especially with the rise of AI and the need for more robust data protection measures. Ali highlights that the traditional approach of simply stating compliance is no longer sufficient in a landscape where data privacy and security are paramount. Ali suggests that the solution lies in a more evidence-based approach to security frameworks. He advocates for organizations to provide real-time evidence of their security practices, particularly in relation to how customer data is handled and used. This includes demonstrating that customer data is not being misused for AI training purposes. He believes that the industry needs to move beyond mere documentation and focus on actual compliance and security practices that can be verified. The conversation also touches on the role of customers in demanding better security practices from service providers. While Ali acknowledges that end customers often feel overlooked, he points out that larger organizations, such as banks, have begun to push back against vendors to ensure their data is protected. He emphasizes that smaller businesses must take responsibility for their own data security, as the regulatory environment in the U.S. is not providing sufficient oversight. As AI adoption accelerates through SaaS products, Ali expresses concern about the new vulnerabilities that may arise. He notes that many organizations are integrating AI tools into their existing systems without fully understanding the implications for data security. Polymer aims to address these challenges by providing tools that enhance data security and compliance within SaaS environments, ensuring that organizations can protect their sensitive information while leveraging the benefits of AI.   All our Sponsors:   https://businessof.tech/sponsors/   Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/ Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/   Support the show on Patreon: https://patreon.com/mspradio/   Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech   Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com   Follow us on: LinkedIn: https://www.linkedin.com/company/28908079/ YouTube: https://youtube.com/mspradio/ Facebook: https://www.facebook.com/mspradionews/ Instagram: https://www.instagram.com/mspradio/ TikTok: https://www.tiktok.com/@businessoftech Bluesky: https://bsky.app/profile/businessof.tech

    ٢١ من الدقائق
  7. US Economy Shows Resilience; Major Tech Firms Lay Off Workers While AI Spending Soars

    قبل ٦ أيام

    US Economy Shows Resilience; Major Tech Firms Lay Off Workers While AI Spending Soars

    The U.S. economy is demonstrating resilience with strong consumer spending and low unemployment filings, despite looming inflation and tariff pressures. Retail sales rose by 0.6% in June, surpassing expectations and indicating solid growth in gross domestic product for the second quarter. However, concerns about rising import costs, which saw their largest monthly increase in over a year, continue to cast a shadow over the economic outlook. While manufacturers anticipate growth and increased hiring, the uncertainty surrounding tariffs remains a significant concern. IBM's CEO, Arvind Krishna, argues that fears of artificial intelligence (AI) eliminating jobs are exaggerated, suggesting that AI will actually enhance employment opportunities by increasing productivity. He notes that while some clerical roles may be phased out, new job creation will occur in programming and sales. Meanwhile, Gartner forecasts a substantial rise in global IT spending, projected to reach $5.43 trillion in 2025, driven largely by investments in AI infrastructure. This shift indicates a growing trend where companies must adapt to the changing landscape or risk being left behind. The podcast also discusses recent layoffs at major tech firms, including Microsoft, Tata Consultancy Services, and Intel, as they navigate the challenges posed by AI and automation. Microsoft has laid off approximately 9,000 employees while reporting significant revenue growth, highlighting the paradox of job cuts amid financial success. Similarly, TCS plans to cut 12,000 jobs, primarily affecting senior and mid-level positions, as clients demand AI-driven services and cost reductions. This trend underscores the rapid transformation of the workforce as companies pivot towards automation and higher-margin activities. Legislative updates include the Federal Communications Commission's review of state laws on AI, aimed at reducing regulations to promote American AI systems. Critics argue that this approach lacks a comprehensive vision for AI innovation. In the UK, a court has denied WhatsApp's intervention in a case involving Apple's compliance with government orders to access encrypted data, raising concerns about privacy. Additionally, New York has announced stricter cybersecurity regulations for water utilities, emphasizing the need for enhanced security measures in critical infrastructure. These developments reflect a broader struggle between regulatory frameworks and the fast-evolving tech landscape.   Four things to know today   00:00 U.S. Economy Grows Steadily as AI Reshapes Labor and IT Spend Soars to $5.43 Trillion 04:45 Global Policy Divide on AI and Cybersecurity Widens as U.S., UK, and New York Take Conflicting Regulatory Paths 07:54 Layoffs Mount Across Tech and Services as AI Drives Shift Toward Margin, Not Manpower 12:09 Intel Restructures for AI Future with Major Layoffs, Factory Slowdown, and Network Division Spinoff   Supported by:  https://scalepad.com/dave/   https://businessof.tech/sponsor/moovila/     Tell us about a newsletter!https://bit.ly/biztechnewsletter   All our Sponsors:   https://businessof.tech/sponsors/   Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/ Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/   Support the show on Patreon: https://patreon.com/mspradio/   Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech   Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com   Follow us on: LinkedIn: https://www.linkedin.com/company/28908079/ YouTube: https://youtube.com/mspradio/ Facebook: https://www.facebook.com/mspradionews/ Instagram: https://www.instagram.com/mspradio/ TikTok: https://www.tiktok.com/@businessoftech Bluesky: https://bsky.app/profile/businessof.tech

    ١٧ من الدقائق
  8. The Future of Legal Tech: Jonathan Rhyne on AI's Role in Document Workflow and Accountability

    ٢٧ يوليو

    The Future of Legal Tech: Jonathan Rhyne on AI's Role in Document Workflow and Accountability

    Jonathan Rhyne transitioned from a career in law to founding Nutrient, a technology company specializing in AI-driven document intelligence and workflow automation. After leaving his law firm in 2011, he identified a significant gap in the market for digital document solutions, particularly in the B2B space. Nutrient has since grown to serve thousands of businesses across 80 countries, including a notable percentage of the Global 500. Ryan emphasizes that technology should enhance human capabilities rather than replace them, a philosophy that underpins the mission of his company. The conversation delves into the evolution of workflow automation, particularly in the last two years, where advancements in AI have transformed how businesses manage documents. Rhyne discusses the challenges of integrating unstructured data into structured formats, highlighting the importance of AI in streamlining these processes. He notes that while traditional OCR technology has limitations, AI has made it easier to create workflows through natural language processing, allowing users to communicate their needs more intuitively. Rhyne also addresses the potential pitfalls of AI, cautioning against vanity projects that do not deliver real value. He provides concrete examples of how AI can enhance data extraction and redaction processes, making them more efficient and accurate. The discussion touches on the accountability required in legal contexts, emphasizing the need for audit trails to ensure that both AI and human contributions are properly documented and verifiable. As the conversation wraps up, Rhyne reflects on the balance between embracing technological advancements and managing associated risks. He believes that the integration of AI into business processes can serve as a catalyst for productivity, provided that companies focus on delivering value to their customers. By understanding the risks and opportunities presented by AI, organizations can navigate the evolving landscape of technology while maintaining accountability and trust.   All our Sponsors:   https://businessof.tech/sponsors/   Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/ Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/   Support the show on Patreon: https://patreon.com/mspradio/   Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech   Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com   Follow us on: LinkedIn: https://www.linkedin.com/company/28908079/ YouTube: https://youtube.com/mspradio/ Facebook: https://www.facebook.com/mspradionews/ Instagram: https://www.instagram.com/mspradio/ TikTok: https://www.tiktok.com/@businessoftech Bluesky: https://bsky.app/profile/businessof.tech

    ٢٣ من الدقائق

مقاطع ترويجية

٤٫٩
من ٥
‫٩٠ من التقييمات‬

حول

In 10 minutes daily, The Business of Tech delivers the latest IT services and MSP-focused news and commentary. Curated to stories that matter with commentary answering 'Why Do We Care?', channel veteran Dave Sobel brings you up to speed and provides resources to go deeper. With insights and analysis, this focused podcast focuses on the knowledge you need to be effective, profitable, and relevant.

قد يعجبك أيضًا