Facility Voices

David Trask, National Director, ARC Facilities

The Facility Voices podcast is brought to you by ARC Facilities – Providing Instant Mobile Access to Building Information for on-the-go Facilities teams. To learn more about our Smart Building Technology for the Built Space, visit arcfacilities.com.   Your host is David Trask, National Director and Industry Speaker at ARC Facilities.  David  brings you  stories from the front lines of Facilities via conversations with Facilities Management leaders from across the nation. You'll hear real-world stories about leadership, coaching, mentorship, a day in the life of, and so much more!   

  1. 3일 전

    Building a Career in Facilities: A Journey of Adaptability and Impact

    In this episode of Facility Voices, Kevin Fernandes, Director of Facilities at Seasons Corner Market, shares his journey from apprentice plumber to leading a multi-state facilities operation. Kevin reflects on how hands-on experience in the trades shaped his problem-solving mindset and opened doors to leadership roles across maintenance and property management. Now overseeing a growing portfolio and a diverse team, he discusses the balance between in-house capabilities and outsourced services, and how data-driven decisions have helped drive efficiency and cost savings. Throughout the conversation, Kevin highlights the importance of technology in modern facilities management, from CMMS systems to inventory tracking, and how these tools empower smarter budgeting and faster response times. He also brings a personal perspective, describing the pride that comes with seeing the tangible impact of his work across communities. Tune in to hear Kevin Fernandes’s story and insights from the front lines of facilities management. -------------------------------------------------------------------------------------------------------------------- Each episode of Facility Voices includes supplementary content that expands on key themes and insights from the conversation. You can find that additional material at: https://www.arcfacilities.com/facilityvoices  -------------------------------------------------------------------------------------------------------------------- Kevin Fernandes is the Corporate Director of Facilities Management for Colbea/East Side Enterprises, overseeing a multi-state portfolio of convenience stores, fueling stations, car washes, and cafés across New England. A Certified Facility Manager (CFM), he brings extensive expertise in HVAC, electrical, plumbing, fueling systems, environmental compliance, and capital projects. Starting as a hands-on technician, he has grown into a strategic leader known for building strong in-house teams, expanding service capabilities, and implementing data-driven processes that reduce costs, improve uptime, and enhance customer experience across more than 100 properties, while leading major rebuilds, new construction, and infrastructure initiatives. Thanks for listening. Follow David Trask on LinkedIn to share feedback. Visit the ARC Facilities LinkedIn page ----------------------------------------------------------------------------------- The views and opinions expressed by third-party guests on this podcast are their own and do not necessarily reflect the views or opinions of ARC Facilities and ARC Document Solutions. We provide a platform for diverse perspectives and discussions and ARC Facilities/ARC Document Solutions assumes no responsibility or liability for the accuracy or completeness of the content provided by our third-party guests.

    40분
  2. 4월 14일

    The Aloha Spirit in Facilities Management

    Albert Kahalehoi II, Vice President of Facilities and Engineering at Pechanga Resort and Casino, joins the Facility Voices conversation to share a journey shaped by culture, service, and hands-on experience. From his upbringing in Hawaii, where the Aloha spirit instilled values of respect and humility, to his early days in the U.S. Army and technical training in electrical engineering, Albert’s path into facilities management was anything but conventional. His career evolved through hospitality and gaming environments, where high-pressure operations sharpened his focus on reliability and proactive service. In this episode, Albert reflects on the deeper purpose behind facilities work in tribal gaming, where every decision impacts community legacy. He also explores his leadership philosophy—leading by example, communicating with clarity, and serving with humility—and how it drives engagement, accountability, and team development. Through stories of mentorship, cross-training, and cultural alignment, he highlights what it takes to build a resilient, people-first organization.  Tune in to hear Albert Kahalehoi II’s story and insights from the front lines of facilities management. -------------------------------------------------------------------------------------------------------------------- Each episode of Facility Voices includes supplementary content that expands on key themes and insights from the conversation. You can find that additional material at: https://www.arcfacilities.com/facilityvoices  -------------------------------------------------------------------------------------------------------------------- Albert Kahalehoe, Vice President of Facilities & Engineering at Pechanga Resort Casino, was shaped by the values of Aloha, respect, and humility growing up in Hawaii. After serving in the U.S. Army working on Abrams A-1 tanks, he built a foundation of discipline and accountability, later earning a degree in Electro-Mechanical Engineering and starting his career in commercial kitchen equipment. Following 9/11, he moved to Las Vegas, rising from technician to director while managing complex hospitality operations across multiple states. Today, he’s known for developing people, leading with clarity, and building resilient, high-performing teams. Thanks for listening. Follow David Trask on LinkedIn to share feedback. Visit the ARC Facilities LinkedIn page ----------------------------------------------------------------------------------- The views and opinions expressed by third-party guests on this podcast are their own and do not necessarily reflect the views or opinions of ARC Facilities and ARC Document Solutions. We provide a platform for diverse perspectives and discussions and ARC Facilities/ARC Document Solutions assumes no responsibility or liability for the accuracy or completeness of the content provided by our third-party guests.

    31분
  3. 4월 7일

    Leveraging Data and Technology in Healthcare Facility Planning

    In this episode of Facility Voices, Ben Fitzgerald, Executive Director of Systems Support Services Facilities at AdventHealth, reflects on a career that began in the skilled trades and evolved into leading large-scale healthcare facility initiatives. With nearly three decades of experience spanning electrical work, building automation, and energy management, Ben brings a grounded, practical lens to complex operational challenges. He shares how AdventHealth has reimagined facility condition assessments by transforming them from static reports into living, data-driven programs. The conversation highlights the role of technology in creating visibility across a vast portfolio, enabling better capital planning, and strengthening collaboration between facilities, finance, and sustainability teams. Ben also discusses the importance of making data accessible and actionable, empowering leaders at every level to make informed decisions that impact patient care environments. Tune in to hear Ben Fitzgerald’s story and insights from the front lines of facilities management. --------------------------------------------------------------------------------------------------------------------- Each episode of Facility Voices includes supplementary content that expands on key themes and insights from the conversation. You can find that additional material at: https://www.arcfacilities.com/facilityvoices  ---------------------------------------------------------------------------------------------------------------------  Ben Fitzgerald is the Executive Director of Facilities within corporate Supply Chain Support Services at AdventHealth. With 17 years at the organization and a background in building automation and energy management, he leads a team focused on advancing facilities governance, driving operational efficiency, and scaling best practices. His team’s largest initiative has been a comprehensive facility condition assessment (FCA).  Thanks for listening. Follow David Trask on LinkedIn to share feedback. Visit the ARC Facilities LinkedIn page ----------------------------------------------------------------------------------- The views and opinions expressed by third-party guests on this podcast are their own and do not necessarily reflect the views or opinions of ARC Facilities and ARC Document Solutions. We provide a platform for diverse perspectives and discussions and ARC Facilities/ARC Document Solutions assumes no responsibility or liability for the accuracy or completeness of the content provided by our third-party guests.

    38분
  4. 3월 31일

    The Human Side of Facilities: Leading with Trust

    In this episode of Facility Voices, Geoff Kilbourn, Regional Area Maintenance Manager at CBRE, reflects on a career built through experience, resilience, and a people-first approach to leadership. Starting from hands-on construction work and evolving into leadership roles across athletic facilities, county operations, and large-scale commercial environments, Geoff’s journey highlights the many paths that lead into facilities management.  Throughout the conversation, he shares defining moments that shaped his leadership philosophy—from early lessons in accountability inside a county jail to managing high-pressure operations during critical events and emergencies. Geoff emphasizes the importance of trust, clear expectations, and supporting teams by removing obstacles rather than creating them. At the heart of his approach is a simple but powerful idea: leadership starts with being present, listening, and treating people with respect. Tune in to hear Geoff Kilbourn’s story and insights from the front lines of facilities management. -------------------------------------------------------------------------------------------------------------------- Each episode of Facility Voices includes supplementary content that expands on key themes and insights from the conversation. You can find that additional material at: https://www.arcfacilities.com/facilityvoices  --------------------------------------------------------------------------------------------------------------------  Geoff Kilbourn is a facilities operations leader with 25 years of experience, rising from the field into senior leadership. At CBRE, he oversees two divisions and leads a team of 16 technicians, focusing on developing frontline leaders and building a culture of accountability, collaboration, and ownership. He is passionate about helping people reach their potential, believing leadership is defined by influence, work ethic, and example, with an approach centered on clarity, discipline, trust, and systems that support both operational excellence and personal growth.  Thanks for listening. Follow David Trask on LinkedIn to share feedback. Visit the ARC Facilities LinkedIn page ----------------------------------------------------------------------------------- The views and opinions expressed by third-party guests on this podcast are their own and do not necessarily reflect the views or opinions of ARC Facilities and ARC Document Solutions. We provide a platform for diverse perspectives and discussions and ARC Facilities/ARC Document Solutions assumes no responsibility or liability for the accuracy or completeness of the content provided by our third-party guests.

    39분
  5. 3월 17일

    Breaking Barriers: The Evolving Role of Facility Management

    David Trask marks a major milestone for Facility Voices with the podcast’s 100th episode, featuring a conversation with two respected voices in the facilities management community: Kim Jackson, Executive Director of Business Development at IFMA, and Jeff Williams, Principal Owner of GDW Facility Management Consulting. Kim reflects on more than two decades at IFMA and how her career has been shaped by a passion for helping the profession grow and deliver value to facility leaders around the world. Jeff shares his own journey from architecture school to consulting, leading large-scale operations portfolios, and eventually returning to teaching and advising organizations on how facilities support business success. Together, they discuss the many paths into facilities management, the importance of skilled trades, and the growing recognition of FM professionals as strategic leaders within their organizations. The conversation also explores how communication, education, and community are helping shape the future of the profession.  Tune in to hear Kim Jackson and Jeff Williams’s story and insights from the front lines of facilities management. --------------------------------------------------------------------------------------------------------------------- Each episode of Facility Voices includes supplementary content that expands on key themes and insights from the conversation. You can find that additional material at: https://www.arcfacilities.com/facilityvoices  --------------------------------------------------------------------------------------------------------------------- Kim Jackson is the Executive Director of Business Development for the International Facility Management Association (IFMA), where she leads initiatives that connect facility management professionals and organizations with industry resources and training. She oversees strategy and partnerships while helping drive programs that support the growth and future of the FM profession.  Geoff Williams, CFM, FMP, SFP, IFMA Fellow, is the Principal of GDW Facility Management Consulting and a facility management leader with more than 25 years of experience across healthcare, hospitality, corporate real estate, critical environments, and IT sectors. He advises organizations worldwide on facility strategy, technology adoption, and operational improvement. Geoff is also an IFMA-qualified instructor and frequent conference speaker, and he serves on IFMA’s Americas Advisory Board and the IT Community’s Board of Directors.  Thanks for listening. Follow David Trask on LinkedIn to share feedback. Visit the ARC Facilities LinkedIn page ----------------------------------------------------------------------------------- The views and opinions expressed by third-party guests on this podcast are their own and do not necessarily reflect the views or opinions of ARC Facilities and ARC Document Solutions. We provide a platform for diverse perspectives and discussions and ARC Facilities/ARC Document Solutions assumes no responsibility or liability for the accuracy or completeness of the content provided by our third-party guests.

    58분
  6. 3월 10일

    Building Bridges: The Role of Communication in Facilities

    In this episode of Facility Voices, host David Trask sits down with Greg Christensen, host of the CMMS Radio podcast and a longtime voice in the maintenance and reliability community. Greg shares his journey from working alongside building engineers and facilities teams to entering the computerized maintenance management software (CMMS) space in the early 2000s. After helping grow and eventually sell a CMMS company, he launched CMMS Radio in 2021 to create conversations that spotlight the people and ideas shaping the industry.  The discussion explores the importance of knowledge-sharing across facilities and maintenance teams, especially as experienced professionals retire and organizations face growing skills gaps. Greg and David talk about the role podcasts and online communities play in giving facilities professionals a voice, while also examining how leadership, culture, and continuous learning influence workforce retention. They also look ahead to emerging trends—from AI and connected systems to immersive training technologies—that could reshape how facilities teams learn, collaborate, and solve problems in the years ahead. Tune in to hear Greg Christensen’s story and insights from the front lines of facilities management. --------------------------------------------------------------------------------------------------------------------- Each episode of Facility Voices includes supplementary content that expands on key themes and insights from the conversation. You can find that additional material at: https://www.arcfacilities.com/facilityvoices  --------------------------------------------------------------------------------------------------------------------- Greg Christensen is the host of CMMSradio, a podcast focused on computerized maintenance management software (CMMS) and the people who use it. With more than 30 years of experience in CMMS, facilities, and maintenance management—plus thousands of demos, client interactions, and deployments—Greg brings practical insights and real-world perspective to every conversation. Through expert guests and candid commentary, CMMSradio helps organizations navigate their CMMS journey and solve real operational challenges.  Thanks for listening. Follow David Trask on LinkedIn to share feedback. Visit the ARC Facilities LinkedIn page ----------------------------------------------------------------------------------- The views and opinions expressed by third-party guests on this podcast are their own and do not necessarily reflect the views or opinions of ARC Facilities and ARC Document Solutions. We provide a platform for diverse perspectives and discussions and ARC Facilities/ARC Document Solutions assumes no responsibility or liability for the accuracy or completeness of the content provided by our third-party guests.

    44분
  7. 3월 3일

    Innovating Through the Trades Shortage

    On this episode of Facility Voices, David Trask sits down with Robin Cowie, Chief Executive Officer of Skillmaker, to explore how immersive technology is reshaping the future of skilled trades. Robin’s journey begins in South Africa, where his father, an industrial psychologist, used film to train gold miners who couldn’t read or write—an early lesson in meeting people where they are. That philosophy carried Robin from filmmaking and video games to building hands-on, tech-enabled training solutions for today’s workforce.  Now at Skillmaker, Robin is focused on closing the skilled labor gap by accelerating competency through virtual reality, mixed reality, and smart glasses. He shares how immersive training can elevate entry-level technicians, preserve institutional knowledge, and empower teams to work smarter—not harder. It’s a conversation about innovation, respect for the trades, and the human side of technology in motion.  Tune in to hear Robin Cowie’s story and insights from the front lines of facilities management.  --------------------------------------------------------------------------------------------------------------------- Each episode of Facility Voices includes supplementary content that expands on key themes and insights from the conversation. You can find that additional material at: https://www.arcfacilities.com/facilityvoices  --------------------------------------------------------------------------------------------------------------------- Robin Cowie is the Founder and Chief Executive Officer of Skillmaker.ai, where he leads the development of immersive training for skilled trades and vocational fields. He previously pioneered VR-based electrician training as CTO at Promising People and served as Senior Narrative Producer at Electronic Arts, contributing to six AAA titles including Madden NFL: Longshot. A co‑founder of Haxan Films and producer of The Blair Witch Project, Robin has raised over $20 million in private equity to advance technology and media ventures.  Thanks for listening. Follow David Trask on LinkedIn to share feedback. Visit the ARC Facilities LinkedIn page ----------------------------------------------------------------------------------- The views and opinions expressed by third-party guests on this podcast are their own and do not necessarily reflect the views or opinions of ARC Facilities and ARC Document Solutions. We provide a platform for diverse perspectives and discussions and ARC Facilities/ARC Document Solutions assumes no responsibility or liability for the accuracy or completeness of the content provided by our third-party guests.

    37분
  8. 2월 25일

    From Psychology to Property Management: Lessons in Leadership and Maintenance

    On this episode of Facility Voices, host David Trask sits down with Geoffrey Boss, Director of Property Management at Carnegie Management and Development, to explore a facilities career shaped by adaptability, curiosity, and a willingness to learn on the job. Geoffrey’s path into facilities management wasn’t linear. With undergraduate and graduate degrees in psychology, he began his career far from property operations before finding himself in a mall maintenance department—an experience that ultimately launched a decades-long journey through retail, third-party management, and now a national portfolio of nearly four million square feet. Geoffrey shares how Carnegie’s design-build-hold model creates a unique advantage in long-term asset management, particularly across complex government healthcare leases. From navigating thousand-page VA agreements to balancing preventive maintenance with financial performance in retail spaces, he reflects on the importance of relationships, education, and staying curious. Tune in to hear Geoffrey Boss’s story and insights from the front lines of facilities management. --------------------------------------------------------------------------------------------------------------------- Each episode of Facility Voices includes supplementary content that expands on key themes and insights from the conversation. You can find that additional material at: https://www.arcfacilities.com/facilityvoices --------------------------------------------------------------------------------------------------------------------- Geoffrey Boss is Director of Property Management at Carnegie Management and Development Corporation, with nearly 30 years of experience across retail, commercial, and government facilities. He oversees more than 4 million square feet nationwide, including retail centers, office buildings, and federal properties. A graduate of Cleveland State University and The University of Akron, Geoffrey has served as President of IFMA’s Northern Ohio Chapter and holds multiple industry credentials, including DDCP, FMP, and SFP. Thanks for listening. Follow David Trask on LinkedIn to share feedback. Visit the ARC Facilities LinkedIn page ----------------------------------------------------------------------------------- The views and opinions expressed by third-party guests on this podcast are their own and do not necessarily reflect the views or opinions of ARC Facilities and ARC Document Solutions. We provide a platform for diverse perspectives and discussions and ARC Facilities/ARC Document Solutions assumes no responsibility or liability for the accuracy or completeness of the content provided by our third-party guests.

    29분

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The Facility Voices podcast is brought to you by ARC Facilities – Providing Instant Mobile Access to Building Information for on-the-go Facilities teams. To learn more about our Smart Building Technology for the Built Space, visit arcfacilities.com.   Your host is David Trask, National Director and Industry Speaker at ARC Facilities.  David  brings you  stories from the front lines of Facilities via conversations with Facilities Management leaders from across the nation. You'll hear real-world stories about leadership, coaching, mentorship, a day in the life of, and so much more!   

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