Fintech Focus CSI

Cryptocurrencies have evolved from sideline oddities into hot commodities. Where does this leave financial institutions? We asked our resident payments expert and a representative from NYDIG, a technology and financial services firm dedicated to bitcoin products across industries, to explain why financial institutions should care and how to move forward.

2020 showed us just how important it is to embrace retail and commercial customer relationships that exist solely in the digital realm—meaning relationships that have no face-to-face interaction whatsoever in the customer lifecycle. We spoke to CSI’s Senior Director for Digital Strategy to find out how. 

The COVID-19 pandemic has wreaked havoc on the American economy, but debit card growth has rebounded and remained strong. Will the migration from cash to card continue at a solid pace once the pandemic has (hopefully) gone? We asked a senior director of global product at Visa for her thoughts.

Discussing the changing perceptions of working with marijuana-related businesses with Becki LaPorte, CSI’s Director of Global Risk and Compliance.

The COVID-19 pandemic has changed how financial institutions will serve their customers for years to come, including accelerating adoption of digital communication tools to meet evolving consumer expectations. As demand for digital solutions increases, how can financial institutions bridge the gap between digital communication and the human touch that many consumers still crave? We spoke to the Senior Vice President of Products and Markets at Revation Systems to find out.

At the onset of the COVID-19 outbreak, top cybersecurity agencies issued warnings that cyber criminals were stepping up their efforts in attacking the health care industry and people working from home. But how can financial institutions protect themselves? We spoke to CSI’s vice president of internal audit to learn how.