HFS PODCASTS

HFS
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  • 两周一更

HFS PODCASTS extract a real and unfiltered view of business operations and the world today and in the future. Watch or listen now, in order to be updated with the latest insights from senior HFS analysts and enterprise leaders.

  1. 3天前

    Unfiltered Stories | From Silos to Synergy: Breaking barriers between business, IT, and AI

    In this episode of HFS Unfiltered Stories, Saurabh Gupta, President of Research and Advisory Services at HFS Research, sits down with Jay Desai, Head of IT Infrastructure Operations at JTI, for an eye-opening conversation on bridging the often-disconnected worlds of business, IT, and cybersecurity. Jay shares hard-earned lessons from leading Global Business Services (GBS) through geopolitical shocks, shifting into IT and cyber leadership, and navigating the GenAI hype with realism and grit. This is a rare look into what it really takes to drive enterprise transformation, from aligning C-suite incentives to overcoming organizational resistance. Whether you're scaling GenAI or building connected enterprise models, this conversation is full of truth bombs, leadership insights, and the kind of wisdom that only comes from being on both sides of the transformation divide. Key discussion points: Breaking Functional Silos: Why IT, GBS, and cybersecurity leaders must adopt a shared vision to enable true enterprise-wide transformation.The Moral Hazard in Transformation: How misaligned ownership of costs vs. benefits creates friction between business and IT, and how to solve it.Why the 'OneOffice' Vision Still Eludes Us: The challenge of aligning incentives and OKRs across finance, IT, and HR departments.GenAI: From Hype to Reality: Why GenAI is stuck in POC purgatory, and what leaders must fix to unlock real value.Enterprise ‘Debts’ Beyond Technology: Cultural, process, and people debt are just as critical as technical debt in holding back transformation.Leadership Lessons in the AI Era: Jay’s real-world advice to aspiring leaders, embrace failure, earn trust, and be unapologetically authentic. Tune in now to hear what it really takes to lead across silos—and why the future belongs to those who can connect dots others can't.

    21 分钟

  2. 9月11日

    Unfiltered Stories | HFS Research and EY: The evolving landscape of commercial banking

    This conversation between HFS and EY explores the digital acceleration of commercial banking, the impact of AI, and how EY supports banks in modernizing legacy systems, navigating geopolitical uncertainty, and building scalable, future-ready platforms. Key discussion points included: The discussion highlighted why commercial banking has historically lagged behind retail in digital transformation—and how that’s rapidly changing due to evolving customer expectations and the demand for streamlined, data-driven treasury experiences.EY assists commercial banks in their modernization efforts by integrating digital strategy, UX redesign, and core system upgrades with deep risk and regulatory expertise.The conversation also examined how geopolitical volatility is increasing the need for strategic banking support, with commercial banks uniquely positioned to guide clients through uncertain times.AI emerged as a central theme—viewed as transformational but still in its early stages—with EY advising clients to focus on connected, high-impact use cases rather than isolated pilot initiatives.The session concluded with a forward-looking perspective on embedded finance, digital assets, and the evolving role of commercial banks as key enablers of client growth and agility. Commercial banks must accelerate their digital and AI transformation efforts—starting with pragmatic, high-value use cases—while leveraging their unique position to support clients through economic and geopolitical uncertainty. Rather than waiting for perfect data or systems, banks should prioritize building scalable platforms that integrate automation, AI, and user-centric design. Partnering with firms like EY can help bridge the gap between strategy, technology, and compliance to stay competitive and future ready. Learn more about this Horizons report to see how service providers help commercial banks across the globe embrace innovation and realize value across three distinct Horizons: https://www.hfsresearch.com/research/hfs-horizons-the-best-service-providers-for-commercial-banks-2025/

    12 分钟

  3. 8月28日

    Unfiltered Stories | Energy, AI, and talent transitions in E&U with LTIMindtree

    HFS Research and LTIMindtree discuss the intertwined transitions shaping the future of energy and utilities, sustainability, AI, and talent. Josh Matthews, Practice Leader for Sustainability, Energy, and Utilities at HFS Research, sits down with Ramesh Kannan, EVP and Chief Business Officer, Head of Energy and Utilities at LTIMindtree, to explore how the industry must navigate these simultaneous shifts. Key discussion highlights: Sustainability, AI, and talent are not isolated shifts—they are deeply interconnected. The industry needs bold and strategic transition planning that ties long-term global ambitions with the immediate push for efficiency and resilience. Energy and utilities organizations must balance future-focused goals with today’s operational realities to successfully insulate themselves from geopolitical volatility.Learn more about this Horizons report to see how service providers are helping their E&U clients embrace innovation and realize value across three distinct Horizons: https://www.hfsresearch.com/research/hfs-horizons-energy-and-utilities-service-providers-2025/

    8 分钟

  4. 8月19日

    Unfiltered Stories | What Hitachi Digital Services learned from putting agents in charge

    What do you learn when you place an agent in charge of HR for 30,000 people? How is the concept of minimum viable agent changing the way agentic AI gets deployed? How do you control and measure performance in agents - and clamp down on proliferation? Hitachi Digital Services CTO Premkumar Balasubramanian opens up to HFS Research Executive Research Leader David Cushman. HDS is learning from its internal deployments of agentic AI at scale. Grounding on an internal knowledge base, applying rigorous evaluations, and keeping humans in the loop are all mandatory. Among the key discussion points: The need for open telemetry and a single-pane view to control proliferation and control costs.The risk of a new tech debt delivered through agent sprawl.Coming soon: HARK Agents focused on reliability, responsibility, observability, and optimality - to jumpstart the enterprise journey. Embrace agentic AI but do so with strong governance, measurement, and observability to maintain control at scale.

    22 分钟

  5. 8月11日

    Unfiltered Stories | Blurring the lines: How Mindsprint is driving CPG and Retail purposeful convergence

    In this episode of HFS Unfiltered Stories, Ashish Chaturvedi sits down with Nitesh Mirchandani, Chief Business Officer at Mindsprint, to unpack how the convergence of CPG brands and retailers is redefining go-to-market strategies across industries. From AI-first delivery models and outcome-based engagements to real-time supply chain visibility, the conversation reveals how Mindsprint is helping enterprises in food, agriculture, retail, and consumer goods adapt and thrive in an increasingly fluid ecosystem. Together, they explore critical insights around GenAI adoption, omnichannel customer experience, and the industry's accelerated shift toward services-as-software, highlighting what it truly takes to unlock agility and competitive advantage. Key Takeaways: Convergence of CPG and Retail is strategic: Mindsprint sees the blurring lines between retailers and CPG brands as a growth opportunity, unlocking richer CX, new revenue streams, and operational leverage. GenAI must be business aligned to succeed: Over 40% of AI initiatives fail not because of cost but because of poor alignment with business goals. Mindsprint takes an outcome-first approach to maximize AI ROI. Data-driven product innovation and omnichannel CX are top priorities: Enterprises are doubling on real-time analytics and AI-led personalization to accelerate product launches, improve loyalty, and streamline supply chains. The shift to Services-as-Software is accelerating: The market is proactively moving to subscription-based, outcome-driven engagement models, which give clients flexibility, speed, and co-innovation partnerships. Watch now to learn how bold execution and AI-aligned strategy are reshaping the future of enterprise services. Learn more about this Horizons report to see how service providers are helping their clients embrace innovation and realize value: https://www.hfsresearch.com/research/hfs-horizons-intelligent-retail-and-cpg-ecosystems-2025/

    11 分钟

  6. 8月8日

    Unfiltered Stories | From POCs to Real Results: AI in Finance with IBM Consulting

    Why is enterprise AI still stuck in pilot mode? And what does it take to actually scale? In this episode of HFS Unfiltered Stories, Saurabh Gupta, President, Research and Advisory Services at HFS Research, is joined by Khalid Siddiqui, Global Finance Operations Offering Leader at IBM Consulting, for a no-fluff conversation about how to move from AI aspiration to enterprise-wide activation. Khalid unpacks real-world examples of where AI—and more importantly, agentic AI—has been successfully deployed to improve cash flow, reduce processing time, and create orchestration across systems. They go beyond the hype to explore: Why AI is “dying a death by a thousand POCs”—and how to avoid itA building materials client’s journey from 30-minute query resolution to 2-minute outcomes using AI agentsThe critical role of data readiness and system simplification in AI scalabilityHow agentic AI and AI fabric are orchestrating finance operations end-to-endThe hidden cost of AI adoption: data debt, process debt, cultural resistanceTangible business results: improving DSO, boosting collections, and reducing controller workload across 50+ marketsTired of AI pilots that go nowhere? Watch this candid conversation to learn what it takes to make AI work at scale—and how you can get there faster. Tune in now to start turning your AI ambitions into enterprise-wide impact.

    18 分钟

  7. 8月4日

    Unfiltered Stories | Engineering the Edge: LTTS bets on AI, Robotics, and Software-Defined Disruption

    What happens when engineering collides with AI, robotics, and software-defined everything? LTTS’s Abhishek Sinha joins HFS’s Hansa Iyengar to explore how the firm is doubling down on deep tech, cross-industry innovation, and outcome-led models to deliver scalable value—and whether that’s enough to stay competitive in a rapidly evolving market. Key Points Discussed: LTTS is charting its path forward through engineering-led innovation, placing strategic bets on AI, robotics, and software-defined technologies to navigate an increasingly complex enterprise landscape.Abhishek Sinha shares how a culture of purposeful agility, cross-industry IP reuse, and outcome-based engagement models are creating tangible customer impact. With over 190 AI patents, a mature innovation framework, and deep digital engineering capabilities, LTTS is positioning itself as a leader in an era of disruptive change. Learn more about this Horizons report to see how service providers are powering the next wave of engineering-led growth: https://www.hfsresearch.com/research/hfs-horizons-the-best-of-engineering-research-and-development-service-providers-2025/

    12 分钟

  8. 7月31日

    Unfiltered Stories | Healthcare buying mindset in the age of AI

    Bridging the Gap: Healthcare AI Aspirations vs. Ground Realities: In this episode of HFS Unfiltered Stories, Rohan Kulkarni, Executive Research Leader at HFS Research, sits down with Nikhil Mendhi, President and COO of Exponential AI, to explore the disconnect between healthcare organizations’ AI ambitions and the reality of implementation. Key discussion points include: Healthcare buyers aspire to prioritize predictability, risk management, and maximizing the potential of AI. Real buying behaviours are informed by past approaches and traditional challenges.The gaps are a function of time, and there are key considerations for healthcare leaders to execute on. The conversation highlights the critical need for greater AI awareness across healthcare enterprises and calls for bold leadership to take decisive action. Watch now to gain practical insights into navigating the future of AI in healthcare.

    12 分钟
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关于

HFS PODCASTS extract a real and unfiltered view of business operations and the world today and in the future. Watch or listen now, in order to be updated with the latest insights from senior HFS analysts and enterprise leaders.

信息

  • 创作者
    HFS
  • 活跃年份
    2020年 - 2025年
  • 单集
    301
  • 分级
    儿童适宜
  • 版权
    © HFS
  • 节目网站
    HFS PODCASTS