Five in Five: Redefining Accessibility in Five Minutes

Signing Starr
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Five in Five: Redefining Accessibility in Five MinutesStarr Clinton presents the 'five and five' podcast dedicated to making accessibility the standard, not the exception. As a child of a deaf adult (coda), Star shares her experiences and offers five actionable strategies every Friday at 5 PM to help leaders build truly inclusive organizations. The podcast is designed for leaders who prioritize accessibility and inclusion, following a 'what, why, and how' framework for practical implementation. Join Starr to transform your organization's approach and turn inclusion into its DNA.

Episodes

  1. AUG 8

    Episode 3: The Hidden Costs of Ignoring Deaf Customers | Starbucks Lesson | 5 in 5 Leadership

    What if I told you that your business is hemorrhaging money every single day through simple system gaps you don't even realize exist? As a CODA (Child of Deaf Adults), I've witnessed firsthand how businesses lose deaf customers through communication barriers they never track. At Starbucks with my mother, I saw a perfect example - they called her name for pickup, but she couldn't hear it. One simple gap that could cost thousands in lost customers and negative word-of-mouth. In this episode of 5 in 5, I'm revealing the exact hidden costs that are draining your profits: How to calculate lost transaction value from communication barriersWhy negative word-of-mouth in the deaf community costs exponentially moreThe replacement costs when deaf talent leaves due to accessibility barriersLegal and compliance risks that could devastate your bottom lineHow competitors gain market share while you lose deaf customersThis isn't just about serving the deaf community - it's about stopping profit leaks that most businesses never even measure. Ready to eliminate these hidden costs and build visibility leadership? Join The Visible Leader Workshop: www.signingstarr.com/visibleleader CONNECT WITH STARR: Website: www.signingstarr.com LinkedIn: www.linkedin.com/in/starrclinton/ Instagram: @signingstarr #VisibilityLeadership #HiddenCosts #DeafCustomers #CODALeadership #BusinessProfits #AccessibilityROI #CustomerRetention Thanks for listening to 5 in 5 by Signing Starr. For more actionable tips and to stay connected, subscribe to the podcast and follow us on Facebook Instagram Threads Youtube TikTok LinkedIn Visit our website at www.signingstarr.com to learn how to make your business more accessible and inclusive. Together, we can create a more inclusive world—one step at a time.”

    6 min
  • 1 Episode

About

Five in Five: Redefining Accessibility in Five MinutesStarr Clinton presents the 'five and five' podcast dedicated to making accessibility the standard, not the exception. As a child of a deaf adult (coda), Star shares her experiences and offers five actionable strategies every Friday at 5 PM to help leaders build truly inclusive organizations. The podcast is designed for leaders who prioritize accessibility and inclusion, following a 'what, why, and how' framework for practical implementation. Join Starr to transform your organization's approach and turn inclusion into its DNA.

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