A platform to say what is top of mind. A short but intense rhapsody from a peer. This is in the style of the OP/ED section of your newspaper. The intention is to push a few boundaries and create a future dialogue. These short opines will get you thinking.
Stop Quoting Price Over the Phone – Maylan Newton
FTR 091 Stop Quoting Price Over the Phone – Maylan Newton
Maylan Newton from Educational Seminars Institute has a strong conviction of quoting a price over the phone. If customers wanted a cheap price, he says, there would not be top shops out there that are not dealing with price first. And he questions if you really want the customer who wants the lowest price?
Financial struggles. Gain Control of your Finances
Maryann Croce, who with her husband Tony own Croce Transmissions in Norwalk CT is also a business coach with her company smallgizvantage.com She has a strong message of financial survival. Find the show notes at remarkableresults.biz/f090
In spite of our current Covid-19 situation, Maryann’s For The Record monologue drives the perfect point. Surviving your financial struggles. Gain Control of your Finances.
Cecil Bullard - Parts Pricing in the Age of Online Parts Sellers
Cecil Bullard - Parts Pricing in the Age of Online Parts Sellers [FTR 089]
Cecil Bullard is President of the Institute for Automotive Business Excellence. He is a trainer and business coach in the automotive aftermarket working closely with service professionals.
Re-thinking parts margins based on pricing transparency from online parts sellers.
He doesn’t like the strategy that we need to re-think how we price our parts to our customers just because of pricing transparency
Shops Putting Others Down. WHY? - Tom Palermo
FTR 088 Tom Palermo - Shops Putting Others Down. WHY?
Why does this industry pull itself down? It hurts the entire industry’s reputation and customer confidence in us.
We are a high tech industry today so why degrade it. Tom offers a few suggestions in his rant. I agree with him. We’ve worked hard with the over 745 episodes in the podcast library to help the industry flourish, grow and build a stronger reputation.
Why can’t there be co-opetition and support from every shop? Doctors all exist in each community without trashing each other. There is enough business for everyone. That’s the bottom line. So why pull each other down.
Kevin Lekas - ASE Renewal APP - Certification Without Expiration
Kevin Lekas is the Project Manager for Special Testing Programs at ASE. Kevin's previous episodeshttps://remarkableresults.biz/?s=kevin+lekas ( HERE).
Key Talking Points:
myASE renewal app is now branded ASE Renewal APP
One year in development and testingThere are about 2,000 techs already involved and another 4,000 ready to get on board
Certify without going to a testing center
Automotive certifications only at this time A1 - A9
Participation is you are expired, nearing or currently certified
The APP will have some new tech questions
There will be second and third chance questions that will be similar to the one you did not get correct
Designed for a 12 month cycle
Certification Without Expiration
Future:L1 is being looked at. A challenging project that they are considering
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Kim Aurenheimer - Fall In Love With Your Business, Again
FTR 086 Kim Aurenheimer - Fall in Love With Your Business, Again!
Kim Aurenheimer from CS Automotive in Brentwood, TN sites a Gallop survey that says 70% of employees are not engaged in the business they work for. She offers solutions on how to spot unengaged employees.