For The Record - Archive

Carm Capriotto, AAP

4.0 (4)
MANAGEMENT

A platform to say what is top of mind. A short but intense rhapsody from a peer. This is in the style of the OP/ED section of your newspaper. The intention is to push a few boundaries and create a future dialogue. These short opines will get you thinking.

06/28/2024

Here Is What I’m Doing For In House Training [FTR 092]

Thanks to our Partner, Shop Boss and 360 Payments Tom Petty discusses the critical importance of technical training in the automotive industry. By addressing the skills gap, developing young talent, investing in continuous training, and embracing technological advancements, the industry can ensure a skilled and competent workforce ready to tackle the challenges of modern automotive technology. Tom Petty, Petty Motorworks, Waretown, NJ. Tom's previous episodes HERE Show Notes Watch Full Video EpisodeThe importance of technical training (00:00:06) Tom Petty emphasizes the need for shop owners to be engaged in creating a culture of technical training.The changing automotive industry (00:00:27) The automotive industry is rapidly evolving, and in-house training and mentorship are crucial for staying competitive.Cultivating young talent (00:02:18) Establishing apprentice programs and developing young individuals with the right skills and attitude for the automotive industry.Building a supportive network (00:05:12) The importance of collaboration and support among local automotive shops to develop and nurture young talent.Identifying and nurturing talent (00:07:21) Recognizing individuals with basic skill sets and natural aptitude and cultivating them into valuable technicians.Challenges in the industry (00:08:51) The industry's failure to focus on education and talent development leading to frustration and departure of potential talent. Thanks to our Partner, Shop Boss and 360 Payments Shop Boss – Shop Management Software built by shop owners, for shop owners. It works the way you need it to, right out of the box. Find on the web at https://shopboss.net Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: a...

10 min
03/30/2020

Stop Quoting Price Over the Phone – Maylan Newton

Maylan Newton from ESI – Educational Seminars Institute is a business coach, trainer and industry speaker. Maylan is no stranger to the podcast having paid it forward many times. He is a much sought our speaker at industry events in the US. Find Maylan’s previous episodes HERE. “He is ‘just a car guy’ with lots of knowledge and is brave enough to talk about it”. Maylan’s purpose is to educate leaders to be a better owner or service writer. Talking Points: Get Away from the Price Driven model of Business and get back to the Quality and Relationship BusinessStop quoting price over the phoneIf you quote a price, make it the last thing you do not the firstYou don’t have to be cheap to be busyPrice can be 6th or 7th on a customers list of needsWhen you quote a price over the phone you are setting up to be a more difficult repair process and saleWhat happened to the quote you gave meThe service write needs skill to not quote a price over the phoneVehicles are too complex and sophisticated to quote a price over the phoneIt is not your dad’s OldsmobileWe are cannibalizing our industry by quoting a priceDo you really want the customer who wants the lowest price?In today’s climate spend extra effort to tell the customers about your touchless transaction and the sanitizing efforts you are putting forthIf customers wanted a cheap price there would not be top shops out there not dealing with price firstWe need to show the value of what we do and be proud of our investments in people, training and equipment Be socially involved and in touch with the show: Facebook Twitter Linked In Email Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE. Buy Carm a Cup of Coffee Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable. FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video, and vehicle-specific notes about a vehicle’s condition can be shared quickly with vehicle owners. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners. Today’s vehicle owners want to receive their vehicle’s health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to FlexCheckAuto.com to learn more.

10 min
03/26/2020

Financial struggles. Gain Control of your Finances

With me is Maryann Croce from SmallBusinessvantge.com. She and her husband Tony also own Croce Transmission in Norwalk, CT. As a business owner, she can chalk up many a mistake that has turned into wisdom. She has been there and done that and shares 5 key principles to help a startup business person get ahead of the game. She is speaking to resilience, commitment, getting help, being curious and giving. Learn why messaging, relationships and financials are vital no matter what stage you are and your business is currently in. Don’t believe you need to go it alone. Maryann was a banker turned business owner. Tony was a technician turned shop owner. She is also a member of Women in Auto Care and owns smallbizvantage.com Her biggest mistake as a new business owner was thinking she had to do it all. This is one of the reasons why her signature talk “Gain Control by Letting Go” was created. Maryann is also a member of Women in Auto Care and owns smallbizvantage.com. Hear Maryann in her previous episodes HERE. Talking points: We never taught financial terms and budgeting in our youthBudgeting is one of the reasons people struggle with financesDo you understand if you pay the minimum on a credit card, how much you pay over time principle and interest?If you are struggling financially in your personal life, you will struggle with it in your business lifeThe stress is very tough to manageGet help with financial management and budgetingTell your school boards and teachers that we need financial education or simple budgetingResources:Dave RamseyMike Micahlowicz “Profit First” SP LinkBudgeting helps you stay out of financial trouble and the ups and downs of a business cycleIt is too easy to swipe a card and lose track of what you are spendingDon’t spend what you don’t have

7 min
03/16/2020

Cecil Bullard - Parts Pricing in the Age of Online Parts Sellers

Cecil Bullard is President of the Institute for Automotive Business Excellence. He is a trainer and business coach in the automotive aftermarket working closely with service professionals. Previous episodes featuring or mentioning Cecil, click HERE. Institute for Automotive Business Excellence website. Talking Points: Re-thinking parts margins based on pricing transparency from online parts sellersHe doesn’t like the strategy that we need to re-think how weConsider what your parts and equipment suppliers do for you.Local availabilityTrainingSupport of local and regional eventsWe need to dictate how we run our business not the other way aroundWe have a lot invested in our shopsDon’t let the online market to influence how you run your businessIf you buy parts from an online supplier you are helping them and hurting yourself Important links below: Be socially involved and in touch with the show: Facebook Twitter Linked In Email Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE. Buy Carm a Cup of Coffee Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable. FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video, and vehicle-specific notes about a vehicle’s condition can be shared quickly with vehicle owners. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners. Today’s vehicle owners want to receive their vehicle’s health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to FlexCheckAuto.com to learn more.

7 min
03/09/2020

Shops Putting Others Down. WHY? - Tom Palermo

Tom Palermo is General Manager of Preferred Automotive Specialties in Jenkintown, PA. Tom is a world class Master Technician and a Certified ASE Advanced Level Technician, is certified from ASE including Master Auto, MasterTruck, Master Truck Equipment, Master School Bus, Master Collision, Master Transit Bus, L1, L2, C1, X1, P2, F1 Besides the 2015 NAPA/ASE Technician of the Year, Tom also earned the 2011 AAIA-ASE World Class Technician Award from the Automotive Aftermarket Industry Association, National Institute for Automotive Service Excellence, and the Best Tech of the Year award sponsored by WIX Filters. The majority of Tom’s business is fleets. Listen to Tom’s previous episodes HERE. Key Talking Points: Why do shops put other shops down?Possibly they don’t know where the next job is coming fromThey don’t have a value proposition for the customer so negative talk persistsBottom feeders will do anything and say anything to capture a saleThere is no secret sauce to protect. Networking is the rule!Observe other companies on how their systems and processes work. Take ideas back to your companyAs independents we are nimble, we can make quick changes vs the big corporate playersAlways be learning and look for the small improvements that over time will have a big impact on your business Important links below: Be socially involved and in touch with the show: Facebook Twitter Linked In Email Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE. Buy Carm a Cup of Coffee Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable. FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video, and vehicle-specific notes about a vehicle’s condition can be shared quickly with vehicle owners. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners. Today’s vehicle owners want to receive their vehicle’s health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to FlexCheckAuto.com to learn more.

14 min
03/02/2020

Kevin Lekas - ASE Renewal APP - Certification Without Expiration

Kevin Lekas is the Project Manager for Special Testing Programs at ASE. Kevin's previous episodes HERE. Key Talking Points: myASE renewal app is now branded ASE Renewal APPOne year in development and testingThere are about 2,000 techs already involved and another 4,000 ready to get on boardwww.aserenewalapp.comCertify without going to a testing centerAutomotive certifications only at this time A1 - A9 Participation is you are expired, nearing or currently certifiedThe APP will have some new tech questionsThere will be second and third chance questions that will be similar to the one you did not get correctDesigned for a 12 month cycleCertification Without ExpirationFuture:L1 is being looked at. A challenging project that they are consideringG1 Important links below: Be socially involved and in touch with the show: Facebook Twitter Linked In Email Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE. Buy Carm a Cup of Coffee Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable. FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video, and vehicle-specific notes about a vehicle’s condition can be shared quickly with vehicle owners. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners. Today’s vehicle owners want to receive their vehicle’s health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to FlexCheckAuto.com to learn more.

8 min
02/24/2020

Kim Aurenheimer - Fall In Love With Your Business, Again

Kim Auernheimer, AAM is the Co-Owner & Business Manager of CS Automotive in Brentwood, Tennessee. CS Automotive was opened in October of 2006 in the back of a warehouse and now they call a 6,400 square foot, 10-bay shop home. Prior to joining her husband Rob in the business on a full-time basis, Kim had a career in Commercial Real Estate and Property Management. In July of 2011, she stepped out from the background of the business and joined her husband in the venture of creating an industry-leading standout Kim continuously seeks out training for her and her entire team and put the teachings to use. Her belief in industry education has been a large influence on how much success and growth they have had over the last few years. She has a passion to improve the reputation of the Automotive Repair industry working alongside other shop owners and industry leaders to improve the overall experience of the customer from the moment they make that first call to the shop until they drive their car off the lot instilling transparency and developing trust during the entire process. In 2017, she obtained her Accredited Automotive Manager (AAM) designation. This is a result of 120-credit hours of coursework in several core competencies including leadership, marketing, customer relations, accounting, and several other areas of automotive repair business management. Listen to Kim’s Episodes HERE. Key Talking Points: Gallop poll says 70% of employees are not engaged in the business they work forReflect and identify a disengaged employee. Take note:Quick to complainFirst to see the bad parts of their jobComplain about their co-workesDo the basic/bare minimum in their work dutiesNot willing to cooperate to find solutionsFight the needs of the businessQuick to tell people that they are not happyNot friendly to be aroundDon’t show at social events or team building. Loner.They quit your business but keep getting a paycheck from you. They stay.12% of happy workers are more productive than those that are notThe productivity of your business is dependent on happy employeesThe biggest factor is the employee’s relationship with their bossAre you the tripping point of disengaged employees?The culture of our business, first and foremost, drives happy employees, customers and ownersStep back and make sure you (owner) is not the problemSpeak to your key people and find out why they like to come to work each dayFall back in love with your business. Find your prideLearn from others Important links below: Be socially involved and in touch with the show: Facebook Twitter Linked In Email Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE. Buy Carm a Cup of...

16 min
02/17/2020

Bob Greenwood on Billed Hours Per RO

Bob Greenwood, AMAM (Accredited Master Automotive Manager) is President and C.E.O. of Automotive Aftermarket E-Learning Centre Ltd. (AAEC). AAEC is a company focused on providing Business Management Resources and Development for the Independent Sector of the aftermarket industry. AAEC content and technology is recognized as part of the curriculum of the Fixed Operations Diploma and the Aftermarket Degree courses taken at the Automotive Business School of Canada at Georgian College located in Barrie Ontario Canada. This school is the leader and only college in Canada that offers an automotive business education. AAEC is also recognized by the Automotive Management Institute (AMI), located in North Richland Hills, Texas USA, allowing 80 credits for successful completion of the AAEC E-Learning portion of the site towards the 120 credits required to obtain the reputable Accredited Automotive Manager (AAM) designation. Bob has over 40 years of Business Management experience within the Independent sector of the automotive aftermarket industry in North America, consulting Independent retail shops on all facets of their business operations. His 18 years of running his own local consulting and accounting firm in Ottawa, Ontario Canada created some of the most productive and financially successful entrepreneurs within the Independent sector today. Bob is one of 150 Worldwide AMI approved instructors. He has created Business Management development courses for aftermarket shop employers/managers, Jobbers and Jobber Sales representatives which are recognized as being the most comprehensive, industry-specific courses of their kind in North America. His courses address the creation of measurable bottom-line profitability and not just developing activity to keep busy, by covering the very detailed nuts and bolts issues that are required to be clearly understood by every level of the industry if an independent shop is going to financially prosper and enjoy a professional future. Bob’s previous episodes are HERE. Link to Automotive Aftermarket E-Learning Centre Ltd. (AAEC) HERE. Key Talking Points: We are in a knowledge-based business Your billed hours are a productivity measurement Sales is an activity measure Net profit is created by being productive What is your productivity level/measure in your shop Average needs to be 2.5 hours per RO The industry is coming in at 1.4 and 1.7 per RO What is your business mix?Commercial / Consumer Take the total labor revenue you billed last year divide by your labor rateYou get the number of billed hours you sold Take the number of RO and divide by that number (billed hours sold) Improved average hours of billed labor will build your net profit. Productivity creates net profit Activity just keeps you busy Important links below: Be socially involved and in touch with the show: Facebook Twitter Linked In Email Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE a href="https://remarkableresults.biz/insider/" target="_blank"...

6 min

4

out of 5

4 Ratings

A platform to say what is top of mind. A short but intense rhapsody from a peer. This is in the style of the OP/ED section of your newspaper. The intention is to push a few boundaries and create a future dialogue. These short opines will get you thinking.

Creator

Carm Capriotto, AAP
Years Active

2019 - 2024
Episodes

93
Rating

Clean
Copyright

© LSTN media LLC
Show Website

For The Record - Archive