9 episodes

Delivering an exceptional customer experience is hard. Developing and leading high-performing teams while mastering human-centered experiences is even harder. In each episode of HX Superheroes, we take a deeper look into the battles in customer experience, research and beyond.

Join Kyle Ferguson, Forsta Chief Executive Officer, as he recruits executives, investors, media and leaders in the vanguard of the business world, to find out how focusing on human experience transcends silos in any and all business.

Forsta HX Superheroes Kyle Ferguson

    • Business
    • 5.0 • 4 Ratings

Delivering an exceptional customer experience is hard. Developing and leading high-performing teams while mastering human-centered experiences is even harder. In each episode of HX Superheroes, we take a deeper look into the battles in customer experience, research and beyond.

Join Kyle Ferguson, Forsta Chief Executive Officer, as he recruits executives, investors, media and leaders in the vanguard of the business world, to find out how focusing on human experience transcends silos in any and all business.

    Episode 08: Sven Gierlinger | Northwell Health

    Episode 08: Sven Gierlinger | Northwell Health

    HX SUPERHEROES PODCAST Episode 08: Sven Gierlinger | Northwell Health Tune in to this episode wherever you get your podcasts. If you found this episode insightful please like and subscribe. Can a patient transform the healthcare industry? When it comes to healthcare, the patient experience goes beyond just the physical. Sven Gierlinger, Chief Experience Officer at Northwell Health, is the vanguard of change in patient experience at Northwell Health, New York’s largest healthcare provider.   In conversation with Forsta CEO Kyle Ferguson, Sven reveals how his personal experience as a patient, and some learnings from his time in hospitality have inspired him to redefine the healthcare experiences at Northwell. For both arenas, it’s the human experience that matters.  From responding to feedback, to championing a revolution […]

    • 36 min
    Episode 07: Paul Abbott | Amex Global Business Travel

    Episode 07: Paul Abbott | Amex Global Business Travel

    HX SUPERHEROES PODCAST Episode 07: Paul Abbott | Amex Global Business Travel Tune in to this episode wherever you get your podcasts. If you found this episode insightful please like and subscribe. Navigating business turbulence: Amex GBT’s journey of transformation  Picture this: You have just taken on the role of CEO at the world’s largest […]

    • 37 min
    Episode 06: John Sills | The Foundation

    Episode 06: John Sills | The Foundation

    HX SUPERHEROES PODCAST Episode 06: John Sills | The Foundation Tune in to this episode wherever you get your podcasts. If you found this episode insightful please like and subscribe. Rediscovering the human element: Restoring authenticity in customer experience CX myth-buster, ardent HX enthusiast, and Managing Partner at The Foundation – John Sills, is more […]

    • 48 min
    Episode 05: Sean Albertson | Charles Schwab

    Episode 05: Sean Albertson | Charles Schwab

    HX SUPERHEROES PODCAST Episode 05: Sean Albertson | Charles Schwab Tune in to this episode wherever you get your podcasts. If you found this episode insightful please like and subscribe. Activating CX culture: How Charles Schwab brought client-first focus to the entire organization  Sean Albertson, Head of Client Experiment Measurements and Analytics at Charles Schwab, […]

    • 29 min
    Episode 04: Jaclyn von Oven | Best Buy

    Episode 04: Jaclyn von Oven | Best Buy

    HX SUPERHEROES PODCAST Episode 04: Jaclyn von Oven | Best Buy Tune in to this episode wherever you get your podcasts. If you found this episode insightful please like and subscribe. Reinventing with purpose: The power of reimagining customer experiences at Best Buy In our latest HX Superheroes episode, we had the pleasure of hosting […]

    • 31 min
    Episode 03: Dilip Bhatia | Lenovo

    Episode 03: Dilip Bhatia | Lenovo

    HX SUPERHEROES PODCAST Episode 03: Dilip Bhatia | Lenovo Tune in to this episode wherever you get your podcasts. If you found this episode insightful please like and subscribe. How to build a customer-centric business culture  Dilip Bhatia is the Chief Customer Experience Officer and Vice President of User and Customer Experience at Lenovo. In […]

    • 33 min

Customer Reviews

5.0 out of 5
4 Ratings

4 Ratings

shartchelah1234 ,

Fascinating Look Into the Private Equity World

Very interesting to hear Pete + Kyle’s perspectives on human-centric business & leading through change!

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