Founders in Arms

Immad Akhund and Rajat Suri
  • 4.7 (15)
  • TECHNOLOGY
  • UPDATED WEEKLY

In this weekly series, fellow startup founders Immad Akhund (Mercury) and Rajat Suri (Presto, Lima, and Lyft) explore current events in the world of tech, startup, and policy, offering insights from their distinguished careers and an array of expert guests. YouTube: youtube.com/@FoundersInArms Substack: foundersinarms.substack.com Instagram: instagram.com/foundersinarms TikTok: tiktok.com/@foundersinarms_

  1. 1D AGO

    Building a Services Business in a Tech World with Honey Homes' Vishwas Prabhakara

    Vishwas Prabhakara is the co-founder and CEO of Honey Homes, a subscription home maintenance service that's reimagining how Americans care for their homes. After spending four years at Yelp running the restaurant business, Vishwas saw firsthand why marketplaces fail for skilled home services—and built a contrarian solution. Now operating across San Francisco, LA, Chicago, Dallas, and Austin with 3,000+ members, Honey Homes creates quality jobs for skilled workers while delivering consistent, reliable home maintenance to homeowners. What you'll learn: Why the marketplace model fundamentally fails for skilled labor and home servicesThe counterintuitive insight behind every successful consumer business (the Airbnb lesson)How Vishwas discovered workers were shocked that "nobody's yelled at me yet" after joining Honey HomesWhy solving both sides of the market—customer experience AND worker quality of life—is essentialThe role of AI in leveling up service workers and automating operations without replacing humansWhy early compromises on hiring and standards compound into major problems laterThe distribution challenge: getting consumers to prioritize chronic home maintenance needsHow altruism, not just incentives, drives consumer referrals and growthWhy companies like Yelp, Peloton, and Lyft deserve more respect for building culturally relevant businessesThe mental model shift required to sell subscription home services vs. one-time fixes In this episode, we cover: (00:00) Introduction and the respect successful companies deserve (01:12) YC batch memories and feeling "late" to tech trends (03:05) The genesis of Honey Homes and why Immad and Raj invested (04:50) Growing up with a handy dad and discovering the home services gap (06:30) The counterintuitive consumer insight behind Honey Homes (07:03) "Nobody's yelled at me yet"—the worker experience problem (08:11) Why marketplaces don't work for skilled home services (09:48) Hiring only 1% of handyman applicants (14:07) Building trust through consistent quality and W2 employment (19:31) How altruism drives consumer referrals, not just incentives (21:51) Getting AI-pilled at Vinod Khosla's CEO retreat (23:01) Using AI to level up workers and automate operations (27:54) Overcoming the mental model barrier for subscription home services (30:07) The vision compromise lesson: don't settle on quality early (31:44) The critical importance of distribution for consumer businesses (32:26) Why partnerships aren't the answer (yet) for Honey Homes (38:41) Defending Yelp, Peloton, and Lyft against Silicon Valley discourse (42:18) Unit economics challenges in services businesses (47:10) Role models: Jeremy Stoppelman and Ramit Sethi (48:08) Hope that divisiveness is a passing trend (49:35) The daily challenge of building before the world sees it (51:04) Getting feedback about being "unpredictable" and staying in your head (52:33) Bringing people along for the journey in your mind

    54 min

  2. 4D AGO

    Instacart's Max Mullen on Building Instacart and the Future of AI: First Live Founders in Arms

    What does it take to build a company in a category where everyone says the idea is dead? In this special live recording from Mercury's San Francisco office, Immad Akhund and Raj Suri sit down with Max Mullen, co-founder and former Chief Product Officer at Instacart, for an honest conversation about the founder journey. Max shares how Instacart started in 2012 when there was no gig economy, no Uber X, and investors repeatedly told them grocery delivery was a dead idea after Webvan's failure. The conversation explores the controversial early days of building Instacart, why Max believes founder pain tolerance is the biggest moat, and the critical importance of market timing even when you're executing well. Max opens up about the challenges of being a technical co-founder without deep technical skills, navigating co-founder dynamics, and the reality that many startup outcomes are heavily influenced by timing and luck. The discussion shifts to AI's transformative potential, with Max offering a compelling framework: software engineers are experiencing "the tip of the spear" of AI capabilities today, and this same 10x productivity leap will soon apply to lawyers, doctors, accountants, and every other profession. He explores what AI-native companies will look like and why the next wave of startups will be built around professionals orchestrating fleets of agents. This episode offers essential insights for founders building in challenging markets, navigating co-founder relationships, timing market opportunities, and understanding where AI is creating the biggest opportunities for new companies.

    42 min

  3. JAN 30

    Inside the 2026 Tech Pullback: SaaS, AI, and Survival Strategies

    SaaS companies are down dramatically—Figma is 77% off its peak. In this candid conversation, Immad Akhund (CEO of Mercury) and Raj Suri (co-founder of Lima and Tribe) unpack what's really happening in tech as we head into 2026. They explore why the SaaS business model is under attack (hint: it's not just AI building software faster), the shift from per-seat pricing to API-driven usage, and why enterprises actually buy SaaS products—spoiler, it's not about the software. The conversation reveals how startups can now stay lean with fewer employees for much longer, with companies like OpenAI reaching $500B valuations with just 4,000 people. Immad and Raj also dive into their personal experiences with AI agents, discussing what actually works versus the hype, why they're skeptical of consumer AI hardware, and how AI is changing daily productivity for founders. They debate Google's quiet win with the Apple-Gemini deal, why Siri is dead, and whether one AI model controlling all handsets should concern us. The episode wraps with practical advice on what makes a compelling VC pitch in 2026, why crazy promises still work (even when timelines are wildly optimistic), and how to think about your startup's valuation as a call option rather than current worth. From Elon's humanoid robot bet to the new growth expectations (0 to $5M in 12 months), this conversation offers an honest founder-to-founder take on navigating the current landscape. Key Topics: Why SaaS companies are struggling and what survivesThe real reason enterprises buy software (risk offloading, not features)AI agents in practice: what works, what doesn'tGoogle's strategic win with Apple's Gemini integrationHow to pitch VCs when expectations are 5x higher than beforeWhy crazy promises and long timelines still attract capitalThe shift to leaner startups and API-first business models

    45 min

  4. JAN 23

    How Matic Built an Intelligent Home Robot (While Others Failed) With Mehul Nariyawala

    Mehul Nariyawala is the co-founder and President of Matic Robotics, a home robotics company building what he calls “robotics 2.0” — intelligent, vision-first robots designed to actually work in real homes. After early careers at Nest and a prior acquisition by Google, Mehul and his team spent seven years building Matic, challenging the assumptions behind robot vacuums, consumer hardware, and how robotics companies should scale. In this conversation, Mehul breaks down why robotics is far harder than software, why most home robots quietly fail, and how Matic approached everything differently — from vision-only robotics and in-house manufacturing to avoiding subscriptions, ads, and premature market creation. What you’ll learn: Why robotics is “100× harder than software” — and where most teams underestimate the workThe difference between automation and true intelligence in home robotsWhy negative-NPS categories can hide massive opportunitiesHow Matic beat entrenched incumbents like Roomba by fixing fundamentals, not adding featuresWhy vision-only robotics was a risky but necessary betThe real reason humanoid robots are still far from consumer-readyLessons from Nest on why some hardware categories stay defensible for decadesWhy creating a new market can be fatal for hardware startupsHow Matic built robots in-house in California instead of outsourcing manufacturingThe tradeoffs between subscriptions, ownership, and consumer trustWhy great hardware products must earn word-of-mouth before growth In this episode, we cover: (00:00) Introduction to Mehul Naryawala and Matic Robotics (01:10) Why robotics is dramatically harder than software (03:00) The failure modes of early robot vacuums (05:10) Identifying opportunity in negative-NPS markets (07:45) Automation vs. intelligence in consumer robotics (10:15) Why vision-only robotics was a foundational bet (14:00) Lessons from Nest on defensible hardware categories (17:30) Why Matic avoided creating a new market (20:45) In-house manufacturing and vertical integration (24:30) Scaling hardware without inventory risk (28:10) The long road from demo to product (32:00) Why humanoid robots are still overhyped (36:20) Word-of-mouth, product-led growth, and brand trust (40:15) Subscription fatigue and consumer psychology (44:30) The future of home robotics and where Matic goes next

    56 min

  5. JAN 16

    Building a Global Payments Platform with Airwallex's Jack Zhang

    Jack Zhang is the co-founder and CEO of Airwallex, a global payments and financial platform valued at $5.5 billion. Founded in Melbourne, Airwallex processes billions in cross-border transactions and serves businesses expanding internationally. Jack shares his journey from starting the company to competing with giants like Stripe, navigating the complexities of global payments infrastructure, and building across multiple regulated markets. What you'll learn: Why cross-border payments remain broken despite decades of fintech innovationHow Airwallex competes against Stripe and other established payment platformsThe challenge of building financial infrastructure across multiple countries and regulationsJack's perspective on fair competition versus FUD (fear, uncertainty, doubt) tactics in businessWhy Airwallex is deploying $1 billion in the US market over the next three yearsThe reality of being a foreign founder building in America during geopolitical tensionsHow payment infrastructure for global businesses differs from consumer fintechThe trade-offs between growth velocity and sustainable business buildingJack's philosophy on money, success, and what matters after achieving wealth at 30Why he chose to stay in Melbourne instead of relocating to San Francisco In this episode, we cover: (00:00) Introduction to Jack Zhang and Airwallex (02:34) Early days of Airwallex and the founding story (05:12) The problem with cross-border payments (08:45) Competing with Stripe and other payment platforms (12:18) Building in regulated markets and compliance challenges (16:23) FUD (fear, uncertainty, doubt) tactics in business competition (19:13) Raj's experience with FUD at Lyft vs Uber (22:47) Navigating geopolitical tensions as a Chinese-Australian founder (25:36) The $1 billion US market investment commitment (27:41) Product philosophy and fair competition (31:15) Going upmarket vs staying with SMBs (35:22) Life choices: Melbourne vs San Francisco (37:49) Perspective on wealth - "not about the money" (42:18) The future of payments infrastructure (45:30) Advice for founders building in competitive markets

    43 min

  6. JAN 9

    The State of Robotics in 2026: Ryan Gariepy on Hype, Reality, and Long-Term Thinking

    Ryan Gariepy is the co-founder and former CTO of Clearpath Robotics and Otto Motors, acquired by Rockwell Automation for $600M+ in 2023. He bootstrapped the company for five years with only $300K in funding, reached profitability in 18 months, and spent 14 years building mobile robotics platforms that became the industry standard for research and industrial automation. (If you’re looking for inspiration and lessons from other founders, Founders in Arms is hosting a founders roundtable with Rajat Suri, Immad Akhund, and Max Mullen next Wed Jan 14th at Mercury HQ. Discussing war stories and sharing lessons with a group of founders, as part of Founders-in-Arms podcast. Will be food and drinks. Capacity strictly limited at 50 so apply early if you’re interested: https://luma.com/dk97inyk ) What you'll learn: Why robotics is a systems discipline where progress stacks rather than explodesHow to bootstrap a hardware company to $10M revenue before raising venture capitalWhy robotics follows 20-50% sustained growth for decades vs. software's boom-bust cyclesThe "promise problem" with humanoid robots and why form factor shapes user expectationsHow manufacturing in Canada (not China) became a strategic advantage for ClearpathWhy founders overestimate 2-year progress but underestimate 10-year impact in roboticsThe real economics of humanoid robots: $20K cost becomes $80K landed priceHow robotics investment differs from software: less competitive, more defensibleWhy experience compounds in hardware but expires in software careersInvestment criteria for robotics: engineering risk vs. technical risk and go-to-market strategy In this episode, we cover: (00:00) Introduction and live event announcement (03:29) Ryan's background: Clearpath Robotics and Otto Motors (04:06) Building two brands under one company (06:29) The 14-year journey: challenges and non-linear growth (07:11) Bootstrapping robotics when "nobody thought you could make money" (08:17) Reaching profitability in 18 months with research customers (10:28) Building robotics platforms for MIT, universities, and research labs (11:03) Manufacturing in Canada vs. outsourcing to Asia (15:05) Reconnecting after 20 years: the Waterloo entrepreneurship connection (16:17) Working at Kiva Systems (now Amazon Robotics) (18:10) Why robotics is more exciting now than ever in history (19:21) Robotics as systems discipline: no single breakthrough technology (21:22) The overhype cycle and realistic expectations (22:14) Software explodes then crashes; robotics compounds for decades (23:36) Why hardware is harder but more mission-driven (25:27) The talent pool advantage: people irrationally love hardware (27:30) Physical AI and real-world impact beyond software optimization (28:07) Humanoid robots: incredible tech, miscalibrated expectations (32:41) The "promise problem": form factors make promises to users (34:35) Consumer robotics examples: Matic cleaning robot (35:59) Asia...

    56 min

  7. 12/19/2025

    AGI, Alignment, and the Future of AI Power With Emmett Shear

    Emmett Shear is the founder and CEO of Softmax, an alignment research company, and previously co-founded and led Twitch as CEO. He was also a Y Combinator partner and briefly served as interim CEO of OpenAI. What you'll learn: Why AI alignment and AGI are fundamentally the same problemHow theory of mind is the critical missing piece in current AI systemsWhy continuous learning requires self-modeling capabilitiesThe dangerous truth: alignment is a capacity for both great good and great evilWhy "aligned AI" really means "aligned to me"—and why that's concerningHow societies of smaller AIs will outcompete singleton superintelligencesWhy AI needs to be integrated with humans, not segregated into AI-only societiesThe Twitch lesson: people don't want easy, they want goodWhy 99% of AI startups are building labor-saving tools instead of value-creating productsHow parenting and AI development mirror each other in surprising waysWhy current AI labs are confused about continuous learningConway's Law applied to AI: you ship your org chartThe problem with mode collapse in self-learning systemsWhy emotions are training signals, not irrational noiseEmmett's biggest mistake at Twitch: chasing new products instead of perfecting the core In this episode, we cover: (00:00) The dangerous truth about AI alignment (01:13) Introduction to Softmax and organic alignment (02:05) What alignment actually means (and why most people are confused) (03:33) The output: training environments for theory of mind (05:01) Continuous learning and why it's so hard (06:25) Multiplayer reasoning training in open-ended environments (07:14) Aligned to what? The critical question everyone ignores (08:40) Why alignment is always relative to the aligning being (11:07) Cooperation vs. competition: training for the real world (12:56) Is AGI an urgent problem or do we have time? (13:15) AGI and alignment are the same problem (15:25) Alignment capacity enables both good and evil (17:13) The singleton problem and why societies of AIs make sense (20:41) Building alignment between AIs and humans (22:09) Why Elon's "biggest cluster" strategy might be wrong (23:06) AI must be aligned to individual humans, not humanity (25:03) What does the atomic unit of AI look like? (28:02) Adding a new kind of person to society (29:06) Everything will be alive: from spreadsheets to cars (30:00) From Twitch retirement to Softmax founding (31:26) Research vs. product engineering at early-stage startups (32:41) Raising money for AI research in the current era (34:30) Why Softmax will ship products (34:50) Ilya's closed-loop research vs. open-loop learning (36:36) How you do anything is how you do everything (37:28) The continuous learning problem explained simply (38:29) Mode collapse: why AIs become stereotypes of themselves (39:33) The reward problem and why humans need emotions (40:48) Why LLMs are trained to avoid emotions (41:52) Watching children learn while building learning AI (43:04) Advice for first-time AI founders (45:08) Treat AI as clay to be molded, not a genie granting wishes (45:50) The Twitch lesson: people want good things, not easy things (47:22) Why 99% of AI companies are building the wrong thing (48:16) Rapid fire: biggest career mistake at Twitch (50:15) Which founders inspire Emmett most (50:56) The passing fad: AI slop generators

    52 min

  8. 12/12/2025

    The Year AI Got Practical: 2025 Tech Trends with Immad and Raj

    Immad Akhund and Raj Suri reunite for a one-on-one conversation covering the biggest tech shifts of 2025, from Mercury's public launch of Personal Banking to the quieting of AGI doom discussions. This wide-ranging episode explores why self-driving cars may matter more than AGI, how vibe coding is changing software development, and the strategic decisions founders make when everyone else disagrees. What you'll learn: Why Immad launched Mercury Personal despite investor and team skepticism—and the founder lesson about following conviction How Mercury Personal brings business-grade financial controls to personal banking (collaboration features, automatic categorization, 3.5% savings rates) The existential threat facing OpenAI and Anthropic as AI models commoditize and Google leverages distribution advantages Raj's vibe coding experiment: Building a full-stack app with Postgres backend using just prompts (and why Replit won) Why Tribe is rejecting the $30/user ad model to build a premium, ad-free group chat platform The retention metrics showing Tribe's product-market fit (20-40% six-month retention with minimal marketing) How AI hype shifted from AGI doom conversations to practical commercial applications in 2025 Why self-driving technology (Waymo, Tesla FSD) represents a more immediate transformation than AGI The best and worst of 2025: renewed tech energy vs. immigration scapegoating and Doge's failure to deliver government efficiency Why supply constraints (chips, power) signal AI demand is real, not a bubble In this episode, we cover: (00:00) AGI conversations cooling down in 2025 (01:50) Mercury Personal launch after year-long waitlist (02:42) Business-grade controls for personal banking (04:30) 3.5% savings rates and Treasury/Invest products (06:15) Following founder conviction despite opposition (07:33) Balancing product shipping with polish (08:26) OpenAI's Code Red and focus strategy (09:23) Google's distribution advantage vs. OpenAI (10:33) The API commoditization threat to Anthropic (12:34) Why ad economics dominate the internet (14:58) Facebook's $30/user vs. subscription models (17:22) Tribe's progress: retention, AI features, monetization plans (21:42) Vibe coding experiment: Replit vs. Lovable vs. Wix (26:31) Why Replit might own the vibe coding market (28:05) Enterprise use cases for AI-generated apps (33:26) 2025's best: renewed tech energy and deregulation (34:51) 2025's worst: immigration scapegoating and Doge's failure (40:48) Self-driving breakthrough: Waymo and Tesla FSD (42:31) Why AGI talk has quieted down (43:43) Supply constraints proving AI demand is real

    45 min
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4.7
out of 5
15 Ratings

About

In this weekly series, fellow startup founders Immad Akhund (Mercury) and Rajat Suri (Presto, Lima, and Lyft) explore current events in the world of tech, startup, and policy, offering insights from their distinguished careers and an array of expert guests. YouTube: youtube.com/@FoundersInArms Substack: foundersinarms.substack.com Instagram: instagram.com/foundersinarms TikTok: tiktok.com/@foundersinarms_

Information

  • Creator
    Immad Akhund and Rajat Suri
  • Years Active
    2023 - 2026
  • Episodes
    95
  • Rating
    Clean
  • Copyright
    © Copyright 2026 Immad Akhund and Rajat Suri
  • Show Website
    Founders in Arms

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