The Franchise Marketer Podcast

Joel Kleber

The Franchise Marketer Podcast breaks down how to grow, market, and scale franchise brands. Hosted by Joel Kleber, CMO of Jim’s Group, the largest franchise system in the Southern Hemisphere with 5,700 franchisees, Joel shares insights from building one of the most recognised franchise brands. With experience across content, recruitment, and marketing strategy, plus interviews with industry experts, this podcast is your playbook for attracting franchisees, building stronger brands, and using content the right way.

  1. HACE 6 DÍAS

    The Trust Engine: 8,863 franchise sales and how we did it at Jim's

    99% of Jim's Group franchise buyers say video influenced their decision. This is the system that made that possible. This solo episode breaks down the Trust Engine method, the six-step content framework built at Jim's Group since 2019. Since implementing it, the network has grown from around 3,700 to 5,800-plus franchisees, sold more than 8,863 franchises, and accumulated more than 15,000 pieces of unique video content across YouTube, Instagram, TikTok, Facebook, and podcast. The episode covers why franchising starts from a position of low trust in Australia, why stranger opinions on Reddit and Whirlpool forums genuinely shape buying decisions, and what to do about it. Each of the six steps gets a full breakdown: setting up the right platforms, building a content arm, using the founder's personal brand, running a franchisee podcast, hiring a dedicated video person, and empowering franchisees to create their own content. There is also a frank discussion on franchisee-generated content, how it produced an estimated 1.5 billion organic views at a local level, and why strict brand control is the thing most franchisors get wrong. If you run marketing for a franchise brand, this is the framework worth writing down. Subscribe to www.franchisemarketer.co TIMESTAMPS 0:00 Introduction1:00 Why franchising has a trust problem2:00 The numbers behind the method3:30 How it started with Ask Jim live streams4:30 Step 1: Setting up your platforms5:00 Step 2: Building a content arm6:30 Internal vs external videographer8:00 Step 3: Founder's personal brand10:00 Step 4: The franchisee podcast12:00 Step 5: Hire a videographer14:00 Step 6: Franchisee-generated content16:00 1.5 billion views from franchisees18:00 Brand control vs content freedom19:30 Jim's Group content numbers

    21 min
  2. 16 ABR

    Rihanna Clavering: running a 7-figure fund across 150 franchises

    Rihanna Clavering manages a seven-figure national marketing fund across 150 franchise offices, and she breaks down exactly how it works. Rihanna is the National Marketing Manager at Caremark, a UK home care franchise and BFA Franchise of the Year. She joined eight months into the fund's launch and has spent the time since refining the strategy, improving conversion, and building the systems to make national marketing work at a local level. In this episode, Joel and Rihanna cover the 60/40 awareness-to-activation budget split, the five-channel and seven-touchpoint framework Caremark uses across TV, radio, Google, Meta, and door drops, and why the local fifth channel is what makes the whole fund actually deliver. They get into how to explain ROI to franchise owners who do not trust impression numbers, how Rihanna built an email nurture funnel that drove 300% growth in referral traffic, and what authentic video actually means when your CEO's lawyers are in the room. Joel also shares how he grew Jim Penman's LinkedIn from 3,000 to 45,000 followers in three months using podcast content and AI. If you run marketing for a franchise network, this one is worth a full listen. Join the newsletter via www.franchisemarketer.co TIMESTAMPS 0:00 Introduction1:35 How Rihanna got into franchising3:21 Caremark and the BFA award4:11 The 7-figure national marketing fund5:48 The fifth channel: local area marketing9:14 Customer lifetime value and the ROI case11:45 Quality over quantity strategy15:13 The 60/40 awareness split explained16:29 5 channels and 7 touchpoints17:50 TV and radio vs digital debate20:13 Managing franchise owner opinions21:22 Consultative group approves strategy27:37 BrightEdge SEO and AI overview prep33:42 Franchise recruitment marketing36:01 Email nurture funnel for prospects40:29 What authentic video really means42:48 Ghostwriting CEO LinkedIn content51:41 Young people and franchising careers

    56 min

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The Franchise Marketer Podcast breaks down how to grow, market, and scale franchise brands. Hosted by Joel Kleber, CMO of Jim’s Group, the largest franchise system in the Southern Hemisphere with 5,700 franchisees, Joel shares insights from building one of the most recognised franchise brands. With experience across content, recruitment, and marketing strategy, plus interviews with industry experts, this podcast is your playbook for attracting franchisees, building stronger brands, and using content the right way.

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