Free Range Vision

Marjen
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  • 격주 업데이트

Welcome to Free Range Vision—the podcast where we explore what it takes to grow in health, care, and leadership, both in and out of the clinic. For nearly two decades, Matt Jensen and Dr. Vance Thompson have been blazing new trails in practice, business, and team leadership. From the lessons we’ve learned to the challenges we’ve faced, we’ll give you the tools to navigate your own journey and empower your team as you explore together. So whether you’re leading a practice, managing a team, or just trying to build a better culture, you're in the right place.

  1. 3월 31일

    Best Practices (We Stole from Other Industries)

    Oftentimes, the best way to grow your workplace is to step outside of it. Companies like Disney, Chick-fil-A, and Apple can teach us a lot about creating a memorable customer experience. In this episode, Matt and Vance discuss what insights they’ve learned  from outside industries to elevate their internal workplace culture and offerings.

    25분

  2. 3월 24일

    The Million-Dollar Conversation: What Surgeons Should Say When Patients Ask About Price

    In healthcare, few moments are as uncomfortable—or as important—as when a patient asks, “How much is this going to cost?” Too often, providers avoid the question or deflect it, missing a critical opportunity to build trust.In this episode, Matt Jensen and Vance Thompson unpack the “million-dollar conversation” and share practical ways surgeons and their teams can approach cost conversations with clarity and confidence, along with actionable strategies to turn these moments into trust-building interactions that strengthen relationships and drive long-term loyalty.

    34분

  3. 1월 13일

    Take it Easy: How to "Effortlessly" Build Customer Loyalty

    From handwritten notes to surprise gifts, companies continue to chase the idea of creating loyal customers through “magic” moments. But research tells a different story; Loyalty doesn't come from magic. It comes from making things easy. It’s this methodology that’s made clinics like Vance Thompson Vision in Sioux Falls, SD become world-renowned. In this episode, Matt Jensen and Vance Thompson share the secret to crafting consistent, “effortless” experiences for customers, including actionable strategies you can apply to your workflow.

    44분

  4. 1월 6일

    Designing Patient Education Seminars That Truly Work Pt. 2

    Education equals empowerment. This is especially true for patients, and one of the prime reasons every clinic should consider hosting a refractive seminar. These seminars are more than a simple lecture—they’re a prime opportunity to meet patients where they are, answer questions and dispel any misinformation or concerns they might have about refractive surgery. Join Matt and Vance as they share what makes an impactful refractive seminar for patients and how it can promote your practice.

    29분

  5. 2025. 12. 23.

    Designing Patient Education Seminars That Truly Work - Pt. 1

    Education equals empowerment. This is especially true for patients, and one of the prime reasons every clinic should consider hosting a refractive seminar. These seminars are more than a simple lecture—they’re a prime opportunity to meet patients where they are, answer questions and dispel any misinformation or concerns they might have about refractive surgery. Join Matt and Vance as they share what makes an impactful refractive seminar for patients and how it can promote your practice.

    21분

  6. 2025. 11. 25.

    Making Up for Declining Reimbursements in 2026

    Here’s the reality: declining reimbursements are hitting practices hard. How do we offset lost revenue without sacrificing patient care? In this episode, Matt and Vance take a look at the current patient landscape and share how you can regain lost income.

    50분

  7. 2025. 10. 29.

    Is LASIK Dead? Pt. 2

    Patients still want spectacle freedom. But do they want LASIK? In part two of this series, Matt and Vance share how to look at vision correction holistically, including the full spread of refractive surgery options. Learn the old-school patient education tactic that’s having a comeback, the value of checklists to empower patients, and the importance of prioritizing outcome over pricing.

    26분

  8. 2025. 10. 14.

    Is LASIK Dead? Pt. 1

    Spoiler alert: LASIK is still king, it’s just time to tell its story differently. In this episode, Matt and Vance hand you the playbook for effectively sharing refractive options with patients in today’s age of reimbursement uncertainty. The surprising truths? You can do refractive surgery and stay friends with glasses and contacts, patients are hungry for in-person education, and tear film is key. Listen in, share the episode with your team, and present your refractive correction options with confidence.

    26분
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소개

Welcome to Free Range Vision—the podcast where we explore what it takes to grow in health, care, and leadership, both in and out of the clinic. For nearly two decades, Matt Jensen and Dr. Vance Thompson have been blazing new trails in practice, business, and team leadership. From the lessons we’ve learned to the challenges we’ve faced, we’ll give you the tools to navigate your own journey and empower your team as you explore together. So whether you’re leading a practice, managing a team, or just trying to build a better culture, you're in the right place.

정보

  • 제작진
    Marjen
  • 방송 연도
    2025년 - 2026년
  • 에피소드
    21
  • 등급
    전체 연령 사용가
  • 저작권
    © Marjen
  • 웹사이트 보기
    Free Range Vision

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