67 episodes

Interesting interviews with innkeepers and lodging experts, aimed to improve the challenging life of the independent innkeeper and lodging professional.

Frictionless Innkeeper Podcast Steve Short

    • Business
    • 4.0 • 2 Ratings

Interesting interviews with innkeepers and lodging experts, aimed to improve the challenging life of the independent innkeeper and lodging professional.

    067: State/Regional Spotlight: Midwest Association of Independent Inns

    067: State/Regional Spotlight: Midwest Association of Independent Inns

    For state independent lodging associations to thrive, there’s a need to be nimble and continually provide value to their members.
    The Wisconsin Bed & Breakfast Association recently rebranded itself as the Midwest Association of Independent Inns (MWInns) to expand its market to 13 Midwest states. MWInns also focuses more on marketing the region and offering property listings for travelers to book their stays.
     
    We are very thankful to Kerri Thiel, Executive Director of MWInns; and Randy Bangs, who is the Board VP Marketing Chair of MWInns, for sharing their insights with us. 
    You can learn more about the Midwest Association of Independent Inns at mwinns.com.
     
     

    • 44 min
    066: From Anthropology to High-Quality American Made Bedding and Linens

    066: From Anthropology to High-Quality American Made Bedding and Linens

    Providing high-quality bedding and linens is a critical part of elevating the guest experience to ensure a dream-worthy stay.
    With a storied history in U.S.-based manufacturing since 1889, American Blossom Linens, a brand of bedding made by Thomaston Mills, is a pioneer in providing American-made bedding and linens for independent lodging.
     
    We are very thankful to Janet for sharing her insights with us. You can learn more about American Blossom Linens at americanblossomlinens.com.

    • 33 min
    065: Designing Your Property to Maximize the Guest Experience with James Kuester of Küster Design

    065: Designing Your Property to Maximize the Guest Experience with James Kuester of Küster Design

    Often overlooked, having a professionally designed interior can make your property truly stand out, reflect your brand and maximize the guest experience.
    Starting out as a designer of home furnishings, James Kuester of Küster Design, transitioned his business to focus on interior design for the independent lodging sector. His firm’s focus is on interior branding in a way that enhances how guests interact with all aspects of a property. 
     
    We are very thankful to James Kuester for sharing their insights with us. You can learn more about Küster Design at kusterdesign.com.
     
     

    • 40 min
    064: Elevate the Coffee Experience for Your Guests with Small Batch Roasting

    064: Elevate the Coffee Experience for Your Guests with Small Batch Roasting

    When it comes to elevating the guest experience, serving high-quality coffee can really make a difference.
    When Ann Brownell and Jeff Raybourn purchased the Cozy Cup Coffee Company in 2023, they had a vision of expanding their small batch roasted coffee beyond the walls of their coffee shop and into the innkeeping arena. They now have a customized innkeepers package that allows any property to provide the highest quality coffee.
    We are very thankful to Ann and Jeff for sharing their insights with us. You can learn more about the Cozy Cup Coffee Company at cozycupcoffee.com.
     
    Our podcast is presented by the Frictionless Guest App, the digital concierge that helps your guests live like locals. To learn more, visit frictionlessguest.com.
     
     
     

    • 35 min
    063: Money and Water-Saving Shower Heads from an Aerospace Engineer Turned Solopreneur

    063: Money and Water-Saving Shower Heads from an Aerospace Engineer Turned Solopreneur

    A number of years ago, aerospace engineer Craig Steele’s frustration over a malfunctioning hotel shower head led him on a journey to design a better version of a device typically taken for granted.

    This quest led Craig to bootstrap Samson Shower Systems, which offers high pressure, water-saving shower heads that are made from quality, aerospace-grade materials and expected to outlast most products on the market. His offering can provide great value to lodging properties and his story should resonate with independent lodging professionals who will likely relate to his high level of commitment and persistence.
    We are very thankful to Craig for sharing his insights with us. You can learn more about Samson Shower Systems at samsonshower.com.
     
    Our podcast is presented by the Frictionless Guest App, the digital concierge that helps your guests live like locals. To learn more, visit frictionlessguest.com.

    • 33 min
    062: 2024 ALP Conference & Marketplace Preview

    062: 2024 ALP Conference & Marketplace Preview

    From hosting expanded educational events, enhancing partnerships, advancing regional efforts to increasing membership and launching a new website, it’s been a busy first year for Sarah Gazi in her role as the CEO of the Association of Lodging Professionals (ALP).
    The must-attend 2024 ALP Conference & Marketplace is also around the corner on March 2nd to 6th in Orlando, Florida. In addition to the main conference, this year’s event will offer educational opportunities for new property owners, as well as culinary training in an on-site professional kitchen.
    We are very thankful to Sarah and Erik for sharing their insights with us. You can learn more about ALP at alplodging.org.
     
    Our podcast is presented by the Frictionless Guest App, the digital concierge that helps your guests live like locals. To learn more, visit frictionlessguest.com.

    • 42 min

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