36 episodes

Interesting interviews with innkeepers and lodging experts, aimed to improve the challenging life of the independent innkeeper and lodging professional.

Frictionless Innkeeper Podcast Steve Short

    • Business
    • 5.0 • 1 Rating

Interesting interviews with innkeepers and lodging experts, aimed to improve the challenging life of the independent innkeeper and lodging professional.

    Paul Wegert and Jenifer Neptune of Boutique Hotel Professionals Discuss Boutique Lodging Differentiation

    Paul Wegert and Jenifer Neptune of Boutique Hotel Professionals Discuss Boutique Lodging Differentiation

    When it comes to creating a truly unique boutique property, it’s vital to provide a one-of-a-kind luxury experience that is individualized, and offers local market flare for sophisticated travelers.

    Boutique Hotel Professionals helps boutique properties to gain this level of differentiation through its disciplined property management capabilities – which spans everything from accounting and finance to operational management to property expansion and development to experience curation.

    • 50 min
    Karen Thorne, Owner of the Bed and Breakfast Academy, Discusses Training for Innkeepers

    Karen Thorne, Owner of the Bed and Breakfast Academy, Discusses Training for Innkeepers

    The secrets to successfully running a bed and breakfast can often be elusive, especially for aspiring innkeepers. Fortunately, Karen Thorne, the owner of the UK-based Bed and Breakfast Academy, provides a wide-range of tools, trainings and courses to enhance marketing, operations, and increase overall bookings for any innkeeper.

    As an innkeeper for 17 years, Karen brings a wide-range of knowledge and insights that help innkeepers succeed, and now offers online courses in today’s COVID-19 environment.

    • 42 min
    Darci Bartlett, President of the Non-Profit Interim Innkeepers Network, Discusses Temporary Staffing Options

    Darci Bartlett, President of the Non-Profit Interim Innkeepers Network, Discusses Temporary Staffing Options

    Being an innkeeper is a 24/7 job that can be all encompassing, where taking time off is a luxury that does not happen very often. Whether you need to attend an important event, supplement your existing staff during peak periods, or simply get away to recharge, the Interim Innkeepers Network connects innkeepers with experienced temporary staff across the United States and provides a seamless transition for a wide range of needs.

    • 25 min
    Wendy Kelly, Owner of Wall Street Suites and the Agate Beach Motel, Discusses Her Unexpected Innkeeping Journey

    Wendy Kelly, Owner of Wall Street Suites and the Agate Beach Motel, Discusses Her Unexpected Innkeeping Journey

    It's often the unexpected things in life that can both challenge you, and provide a path to long-term prosperity. When Wendy Kelly and her husband acquired the Agate Beach Motel in 1990, they had zero experience in hospitality, and the property required massive renovations for it to even be guest ready.
    The Agate Beach Motel is now an award-winning destination by the sea and they also own the Wall Street Suites, a boutique property in Bend, Oregon that is ranked #1 by TripAdvisor.

    • 42 min
    Emily and Matthieu Monnier, Managers of Trapper’s Rendezvous, Discuss Increase in Bookings

    Emily and Matthieu Monnier, Managers of Trapper’s Rendezvous, Discuss Increase in Bookings

    Sometimes location and timing can play a major role in gaining new guest bookings. For Trapper’s Rendezvous, this was the case when managers Emily and Matthieu Monnier noticed a rise in local guests during the summer 2020 days of the COVID-19 pandemic.

    But increased bookings have not been solely due to luck, as Emily and Matthieu have focused heavily on enhancing the overall digital marketing for the property.

    • 40 min
    Christa Freeland, Manager of the Founder House Austin, Provides Insights Into the Millennial Traveler (Part Two)

    Christa Freeland, Manager of the Founder House Austin, Provides Insights Into the Millennial Traveler (Part Two)

    Much has been covered in the media about millennial travel trends, but it’s not often that you get to hear directly from an influential member of this generation. Christa Freeland is certainly on the cutting-edge of travel in her role managing the Founder House Austin’s co-working and co-living property for entrepreneurs.

    • 28 min

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