Receivables Podcast | Discussions About Debt Collection

Adam Parks
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Receivables Podcast brings you honest conversations with industry leaders, innovators, and experts in debt collection, receivables management, and financial services. Hosted by Adam Parks, each episode dives into real-world strategies, compliance insights, emerging technologies, and leadership lessons shaping the future of collections. Whether you're an agency executive, creditor, vendor, or professional looking to stay ahead of industry trends, Receivables Podcast delivers practical takeaways in an approachable, conversational format. 🎧 Listen, subscribe, and join the conversation to transform your receivables strategy today.

  1. Unlocking Actionable Intelligence in Receivables with RNN Group’s Dane Mauldin | Ep. 250

    HÁ 3 DIAS

    Unlocking Actionable Intelligence in Receivables with RNN Group’s Dane Mauldin | Ep. 250

    How can actionable intelligence in receivables give collection agencies and debt buyers a real performance edge? In this episode, Adam Parks talks with Dane Mauldin, President of RNN Group, Inc., about how data transformation in collections is driving faster recovery cycles, better portfolio monitoring, and innovation in post-judgment recovery. Learn how to connect operational efficiency with smart data—and why intelligence is defining the next generation of receivables strategy. Tune in to discover how you can turn raw data into measurable results and future-proof your recovery operations. Podcast Website: https://receivablespodcast.com/videos/actionable-intelligence-better-recovery-mauldin/ Guest Website: https://rnngroup.com/ Guest LinkedIn: https://www.linkedin.com/in/danemauldin/ Actionable Intelligence in Receivables, Data Transformation in Collections, Post Judgment Recovery Innovation, Operational Efficiency through Data Insights, Portfolio Monitoring and Verification Strategy, RNN Group, Dane Mauldin, Receivables Podcast, Adam Parks, Debt Collection Strategy, Receivables Data Innovation, Compliance and Data Governance, Financial Services Operations #ActionableIntelligenceinReceivables #DaneMauldin #DataTransformationinCollections Thanks for listening! Follow Us On LinkedIn, Facebook & Youtube

    32min
  2. Why Artificial Intelligence in Debt Collection Is No Longer Optional | Ep. 249

    2 DE OUT.

    Why Artificial Intelligence in Debt Collection Is No Longer Optional | Ep. 249

    Why is artificial intelligence in debt collection no longer optional? In this episode, host Adam Parks sits down with Anna Burke of Equabli to unpack six practical AI use cases for collections that go far beyond the hype. From predictive analytics in receivables to digital self-service collections and the evolving role of voice AI in collections, they cover what’s working today, what still needs time, and how agencies, debt buyers, and creditors can use AI with purpose. Tune in to hear where the real opportunities are—and how to make AI an asset, not a risk. Podcast Website: https://receivablespodcast.com/videos/artificial-intelligence-debt-collection-burke Guest Website: https://www.equabli.com/ Guest LinkedIn: https://www.linkedin.com/in/anna-burke-b4213814/ Artificial Intelligence in Debt Collection, AI Use Cases for Collections, Voice AI in Collections, Predictive Analytics in Receivables, Digital Self Service Collections, Anna Burke Equabli, Receivables Podcast, Debt Collection Technology, Compliance in Collections, Collections Industry Trends #ArtificialIntelligenceInDebtCollection #AnnaBurke #AIVoiceaInCollections Thanks for listening! Follow Us On LinkedIn, Facebook & Youtube

    37min
  3. From Compliance to Coding: How ACA Fall Forum 2025 Advances Receivables Innovation | Ep. 248

    30 DE SET.

    From Compliance to Coding: How ACA Fall Forum 2025 Advances Receivables Innovation | Ep. 248

    ACA Fall Forum 2025 is shifting from theory to practice. In this episode of the Receivables Podcast, host Adam Parks is joined by Tim Collins, the SVP, Chief Risk & Compliance Officer at Pay Ready, to explore why this year’s event is unlike any other. ACA Fall Forum will feature a hands-on automation workshop and DIY coding in receivables—giving creditors and agencies the opportunity to bring their laptops, build live automations, and walk away with compliance strategies and tools they can immediately apply. For professionals weighing the benefits of AI adoption in collections, this conversation highlights why attending Fall Forum 2025 is essential. Podcast Website: https://receivablespodcast.com/videos/aca-fall-forum-2025-automation-collins Guest Website: https://www.payready.com/ Guest Website: https://www.acainternational.org/events/fall-forum-2025/ Guest LinkedIn: https://www.linkedin.com/in/collins12/ ACA Fall Forum 2025, Hands on Automation Workshop, AI Adoption in Collections, Compliance and Automation Strategy, DIY Coding in Receivables, Automation in Debt Collection, Tim Collins Pay Ready, Tim Collins ACA International, Receivables Podcast, Debt Collection Compliance, Financial Services Automation #ACAFallForum2025 #TimCollins #AIAdoptionInCollections Thanks for listening! Follow Us On LinkedIn, Facebook & Youtube

    15min
  4. Should Medical Debt Be Removed from Credit Reports? Expert Insights | Ep. 247

    25 DE SET.

    Should Medical Debt Be Removed from Credit Reports? Expert Insights | Ep. 247

    Should medical debt credit reporting be removed or does it remain essential for lenders? In this episode, host Adam Parks sits down with Dan Smith, President & CEO of the Consumer Data Industry Association (CDIA), to unpack the history of the Fair Credit Reporting Act compliance rules, the controversial CFPB medical debt rule, and why credit reporting preemption matters. We also dive into the predictive value of medical debt, voluntary industry reforms that already removed 70% of debt from reports, and what these changes mean for underwriting and compliance moving forward. Listen now to get practical insights you can use to protect your business and prepare for the future of credit reporting. Podcast Website: https://receivablespodcast.com/videos/medical-debt-credit-reporting-smith Guest Website: https://www.cdiaonline.org/ Guest LinkedIn: https://www.linkedin.com/in/dan-smith-31abaa10/ Medical Debt Credit Reporting, Fair Credit Reporting Act Compliance, Predictive Value of Medical Debt, CFPB Medical Debt Rule, Credit Reporting Preemption, Medical Debt Removal from Credit Reports, Debt Buyers Compliance, Credit Agency Risk Management #MedicalDebtCreditReporting #DanSmith #CFPBMedicalDebtRule Thanks for listening! Follow Us On LinkedIn, Facebook & Youtube

    30min
  5. Why Accurate Credit Reporting Is Essential for Lending Confidence | Ep. 246

    23 DE SET.

    Why Accurate Credit Reporting Is Essential for Lending Confidence | Ep. 246

    Why is the importance of accurate credit reporting more critical than ever? In this episode of Receivables Podcast, I sit down with Dan Smith, CEO of the Consumer Data Industry Association (CDIA), to dig into how removing data from credit reports can distort scores and the unintended consequences of credit reporting regulation. We talk about why complete, trustworthy data drives lending confidence and what financial services professionals should be watching in today’s shifting credit landscape. Don’t miss this straight-shooting conversation designed to help you understand where credit reporting is headed next. Listen now, subscribe for more practical insights, and visit ReceivablesPodcast.com for additional resources. Podcast Website: https://receivablespodcast.com/videos/accurate-credit-reporting-dan-smith Guest Website: https://www.cdiaonline.org/ Guest LinkedIn: https://www.linkedin.com/in/dan-smith-31abaa10/ accurate credit reporting, effects of removing data from credit reports, unintended consequences of credit regulation, consumer data industry association, dan smith cdia, lending confidence, credit reporting system, financial services professionals, credit regulation risks, debt collection insights Thanks for listening! Follow Us On LinkedIn, Facebook & Youtube

    33min
  6. Blockchain, Bots, and Digital Payments | The Future of Receivables Management | Ep. 245

    18 DE SET.

    Blockchain, Bots, and Digital Payments | The Future of Receivables Management | Ep. 245

    Can AI really transform the future of debt collection?  In this episode, host Adam Parks sits down with Rob Grafrath of Grafrath Consulting to explore how AI, digital payments in collections, and compliance automation strategies are reshaping the industry. From consumer communication trends to debt collection technology adoption, Rob brings a futurist’s lens to practical challenges debt buyers and agencies face today. Tune in for a forward-looking conversation that blends sci-fi imagination with real-world receivables management strategies. Podcast Website: https://receivablespodcast.com/videos/future-receivables-management-grafrath Guest Website: https://grafrath.net/ Guest LinkedIn: https://www.linkedin.com/in/grafrath/  Future of Receivables Management,  AI in Debt Collection,  Digital Payments in Collections,  Consumer Communication Trends Collections,  Compliance Automation Strategies,  Debt Collection Technology Adoption,  RobGrafrath,  Grafrath Consulting,  Receivables Podcast #FutureofReceivablesManagement #RobGrafrath #AIinDebtCollection Thanks for listening! Follow Us On LinkedIn, Facebook & Youtube

    37min
  7. Debt Selling 101 for Creditors | How to Prepare Portfolios for Sale | Ep. 244

    11 DE SET.

    Debt Selling 101 for Creditors | How to Prepare Portfolios for Sale | Ep. 244

    Is your debt sales strategy ready for today’s rising charge-offs? In this episode, host Adam Parks sits down with Mellisa Massey of National Credit Adjusters to unpack Debt Selling 101. The discussion varies from preparing portfolios and ensuring compliance to leveraging forward flow agreements for predictable liquidity. They also dive into selecting debt buyer partners and why alignment matters in every creditor recovery process. Tune in to learn how to avoid risky outlier bids, protect your brand, and turn charge-off portfolios into opportunities for growth. 👉 Subscribe today for straight talk and practical strategies you can apply right now. Podcast Website: https://receivablespodcast.com/videos/debt-sales-strategy-massey Guest Website: https://ncaks.com/ Guest LinkedIn: https://www.linkedin.com/in/mellisa-massey-nca/ debt sales strategy, debt selling 101, forward flow agreements, creditor recovery process, selecting debt buyer partners, charge off portfolio management, creditor liquidity strategy, debt buyer compliance, portfolio sale preparation, receivables management #Debt-Sales-Strategy #Mellisa-Massey #Creditor-Recovery-Process Thanks for listening! Follow Us On LinkedIn, Facebook & Youtube

    26min
  8. Future of Voice AI in the Collections Industry | Vrinda Gupta, Sequin | Ep. 243

    4 DE SET.

    Future of Voice AI in the Collections Industry | Vrinda Gupta, Sequin | Ep. 243

    Is the future of AI in the collections industry moving faster than most agencies are ready for? In this episode, Adam Parks sits down with Vrinda Gupta, CEO of Sequin, to break down the real opportunities and compliance risks behind AI voice agents. Together, they cover best practices for AI vendor evaluation, how to minimize AI hallucinations in compliance, and what every debt buyer and agency needs to know about U.S. financial services regulations and AI. If you want practical insights on adopting technology without falling behind, this one’s for you. Podcast Website: https://receivablespodcast.com/videos/future-ai-collections-gupta Guest Website: https://www.sequincard.com/ Guest LinkedIn: https://www.linkedin.com/in/vrindag/ Future of AI in Collections Industry, Best Practices for AI Vendor Evaluation, US Financial Services Regulations and AI, Minimizing AI Hallucinations in Compliance, Regulatory Interpretation in AI Compliance, Consumer Comfort with AI Voice Bots, Vrinda Gupta, Sequin, Receivables Podcast, debt collection technology adoption #FutureofAIinCollectionsIndustry #VrindaGupta #AIVendorEvaluation Thanks for listening! Follow Us On LinkedIn, Facebook & Youtube

    1h12min
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Receivables Podcast brings you honest conversations with industry leaders, innovators, and experts in debt collection, receivables management, and financial services. Hosted by Adam Parks, each episode dives into real-world strategies, compliance insights, emerging technologies, and leadership lessons shaping the future of collections. Whether you're an agency executive, creditor, vendor, or professional looking to stay ahead of industry trends, Receivables Podcast delivers practical takeaways in an approachable, conversational format. 🎧 Listen, subscribe, and join the conversation to transform your receivables strategy today.

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