The Distillery - Distill the Power of ServiceNow

Sean Dawson
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Unlock the full potential of ServiceNow with expert insights and practical strategies, only on The Distillery.

  1. 29 ABR

    The ServiceNow GenAI Journey: What You Need to Know

    Are you new to GenAI or still in the early stages of implementing it in your practice? You’re in an exciting stage in your journey! In this episode of the Distillery, host Sean Dawson speaks with Christine Morris (Senior Director of Technical Service Innovation, Cask NX) and Megan Harter (Senior Director of Transformations, Cask NX) about common misconceptions about GenAI, what sets it apart from past tech trends, and best practices for making your GenAI journey with ServiceNow a success.

    10 min

  2. 31 MAR

    Don’t be an ITAM Fool this April

    From missing $16K routers to payroll-crashing laptops, these real-life ITAM horror stories prove why asset management matters. Join Teri Bobst and Sean Dawson as they share the funniest (and scariest) ITAM fails—and the lessons that saved companies thousands. Watch now and rethink your ITAM strategy!

    16 min

  3. 21 MAR

    Unlocking AI Potential: What You Need to Know About ServiceNow Yokohama Release

    In this exciting episode of The Distillery Podcast, Sean Dawson sits down with Nate Weldon, senior VP of Technology at Cask NX, to dive deep into the groundbreaking Yokohama release from ServiceNow. They explore new AI capabilities, including agentic AI, generative AI, and Workflow Data Fabric, which are set to revolutionize how organizations make data-driven decisions. Tune in to discover how ServiceNow’s latest innovations can empower your business to reach new levels of efficiency and effectiveness with AI.

    16 min

  4. 24 ENE

    Vision, Culture, and Innovation: Inside Learning Care Group’s ServiceNow Transformation

    Join Sean Dawson and Jeff Spaude, Senior VP of IT at Learning Care Group, as they explore LCG’s ServiceNow evolution. From IT-focused beginnings to company-wide support serving 22,000 companies, this episode dives into LCG’s approach to governance and a culture that fosters rapid innovation. Discover actionable insights on delivering value incrementally, practicing vision-sharing, and enabling scalable, employee-centered solutions with ServiceNow.

    20 min

  5. 05/12/2024

    Turning CMDB horror stories into IT success strategies

    CMDB horror stories come to life in this Halloween special! Sean Dawson welcomes Cask’s ITOM expert, Chris Padmore, to uncover the dangers lurking in poorly managed CMDBs. From the “Unseen Configuration Drift Catastrophe” to AI mishaps and ghostly servers, they discuss real-life examples of what can go wrong and how to avoid these terrors. Tune in for expert advice, best practices, and a few laughs as they demystify CMDB maintenance and dependency management.

    27 min

  6. 10/10/2024

    Accelerating & Expanding Your Platform Impact: The Power of a Strong ServiceNow Partner

    In this special episode, Jason Rosenfeld interviews Erica Volini, Senior VP of Global Partnerships at ServiceNow, to discuss the power of partnerships in driving ServiceNow’s vision for enterprise-wide transformation. From partner qualifications to the game-changing impact of GenAI, Erica offers expert insights into how ServiceNow is shaping the future of work. If you're looking to understand how to leverage ServiceNow for business growth, this episode is for you!

    27 min

  7. 24/09/2024

    From Vision to Replatforming: Insights from the AES Journey

    Join Sean Dawson and Chris Skaggs, ServiceNow Global Product Owner at AES Corporation, as they explore the complex journey of managing technical debt and replatforming ServiceNow. Chris shares his decade-long experience in the ServiceNow ecosystem, highlighting his transition from consultant to platform owner. Discover how AES Corporation tackled challenges like massive technical debt, custom applications, and the need for governance, all while building a new vision for ServiceNow. If you're interested in ITSM, governance, or replatforming strategies, this episode is a must-watch!

    33 min

  8. 08/07/2024

    Public Sector Modernization: Insights from ServiceNow's Federal CTO

    Join Sean Dawson and Jonathan Alboum, Federal CTO for ServiceNow, as they explore application modernization in the public sector. In this episode, Jonathan discusses his extensive experience with the US Department of Agriculture and shares insights on leveraging ServiceNow to enhance mission-critical workflows. Discover how federal agencies can overcome ERP challenges, improve digital strategies, and unlock the potential of generative AI to better serve their constituents. Don’t miss this engaging conversation on modernizing legacy systems and driving efficiency in government operations.

    29 min
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