Future Picks

Branchspace On Air
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Learn about the latest pics you always wanted to know in terms of technology, get inspired by cutting-edge insight into airline, airport and other travel retail practices and state-of-the-art digital customer experiences. Who we are? A bunch of tech-savvy people obsessed with great customer experiences. We are reinventing digital for airlines, airports, rail, cruise, and hospitality.

  1. Solving the OOM Puzzle: Consultants Who've Done It Before...And Are Doing It Again!

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    Solving the OOM Puzzle: Consultants Who've Done It Before...And Are Doing It Again!

    What happens when two industry experts who have lived PSS cutovers, and now Offer and Order sit down to compare notes? In this Future Picks episode, Clarissa Jenkins talks with Lamiya Merchant and Joelle Cuvelier about how airlines can move from legacy complexity to modern airline retailing, without open-heart surgery on their operation. They discuss: Why even self-sufficient or slow-moving airlines still benefit from neutral consulting How Branchspace helps carriers build a solid business case for Offer and Order The unexpected value of OOSD projects, from technical debt clean up to breaking organisational silos How to find the right entry point and first 1% revenue uplift, instead of waiting for a “perfect” moment The role of AI, biometrics, loyalty, UX and new payment methods in the next phase of airline retail If you work in revenue management, distribution, digital or transformation and are asking “Where do we start?”, this episode will give you a practical, grounded view from people who have done it before. Listen now and see how Branchspace Consulting supports airlines to modernise at their own pace, with strategy and technology joined up from day one.

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  2. Retail, loyalty and rapid growth: Lessons from KM Malta Airlines

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    Retail, loyalty and rapid growth: Lessons from KM Malta Airlines

    In this episode of Future Picks, Oliver Ross, Head of Loyalty & CRM at KM Malta Airlines, takes us inside the creation of KM Rewards: a loyalty programme built from scratch in record time. From instant SkyBux redemption and a transparent value proposition to 20% monthly membership growth, Oliver explains how loyalty can be both simple for customers and strategic for airlines. Learn more about Branchspace: Website: www.branchspace.comEmail: reinventdigital@branchspace.comLinkedIn: www.linkedin.com/branchspace-digital-reinventedInstagram: www.instagram/branchspace_digital_reinventedFacebook: https://www.facebook.com/profile.php?id=100081431809978 Branchspace is a leading digital software provider and consultancy, working with airlines to enhance and transform their digital retailing capabilities. Founded in 2013 and headquartered in London, we enable our clients to deliver and manage personalised, data-driven digital customer experiences to increase direct distribution and take greater ownership of the end-to-end customer journey. In 2025, the Financial Times recognised Branchspace as one of Europe's FT1000 fastest-growing companies. Alongside our dynamic retailing software platform, Triplake, we also provide solutions and consulting services across the airline commercial systems ecosystem including solutions architecture in the domains of offer/order management, revenue management and payment, digital touchpoint reviews and UX/UI design. Our Triplake software customers include KM Malta Airlines, Air Mauritius and Oman Air, where we have recently launched an entirely revamped digital ecosystem, comprising a new mobile app, website portal and a comprehensive suite of booking, servicing, check-in and loyalty experiences. In Consulting, we work with British Airways and Air France/KLM, where we are providing support to their strategic offer and order management transition programmes, as well as Turkish Airlines, TAP Air Portugal, Aegean Airlines and more to uplift their digital retailing capabilities. Branchspace is also an active strategic partner of the International Air Transport Association (IATA) on its journey to unlock value creation and shape the future of the industry and recently participated in the PoC for global contactless travel across borders.

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    Governance, Clarity and Confidence: The Pre-Launch Playbook

    Everyone talks about delivery. But what happens before a project starts? In this episode of Future Picks, Branchspace consultants Kin and Varad share how they guide major airline clients through the crucial early stages of transformation. With insights on scoping, alignment, governance and why “earned trust” is the secret weapon of any successful launch. Learn more about Branchspace: Website: www.branchspace.comEmail: reinventdigital@branchspace.comLinkedIn: www.linkedin.com/branchspace-digital-reinventedInstagram: www.instagram/branchspace_digital_reinventedFacebook: https://www.facebook.com/profile.php?id=100081431809978 Branchspace is a leading digital software provider and consultancy, working with airlines to enhance and transform their digital retailing capabilities. Founded in 2013 and headquartered in London, we enable our clients to deliver and manage personalised, data-driven digital customer experiences to increase direct distribution and take greater ownership of the end-to-end customer journey. In 2025, the Financial Times recognised Branchspace as one of Europe's FT1000 fastest-growing companies. Alongside our dynamic retailing software platform, Triplake, we also provide solutions and consulting services across the airline commercial systems ecosystem including solutions architecture in the domains of offer/order management, revenue management and payment, digital touchpoint reviews and UX/UI design. Our Triplake software customers include KM Malta Airlines, Air Mauritius and Oman Air, where we have recently launched an entirely revamped digital ecosystem, comprising a new mobile app, website portal and a comprehensive suite of booking, servicing, check-in and loyalty experiences. In Consulting, we work with British Airways and Air France/KLM, where we are providing support to their strategic offer and order management transition programmes, as well as Turkish Airlines, TAP Air Portugal, Aegean Airlines and more to uplift their digital retailing capabilities. Branchspace is also an active strategic partner of the International Air Transport Association (IATA) on its journey to unlock value creation and shape the future of the industry and recently participated in the PoC for global contactless travel across borders.

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  4. From Pain Points to Product Value: Creating Intuitive Airline Experiences with Gosia

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    From Pain Points to Product Value: Creating Intuitive Airline Experiences with Gosia

    What does it take to deliver truly seamless airline check-in and self-service? In this episode of Future Picks, we chat with Gosia Korpal, Product Owner at Branchspace, about her transition from customer service and QA into product ownership. And how that journey shapes the Triplake platform’s Smart Self-Service and Check-in modules. We explore: Her career path from Lufthansa to BranchspaceThe mindset shift from QA detail to product strategyWhy simplicity and UX are more important than flashy featuresHow Triplake balances fast delivery with long-term valueData-driven decision-making in post-booking airline journeysReal-world examples from customers like Oman Air and KM Malta Airlines If you’re curious about airline digital transformation, agile product development, or how to turn customer insights into action, this episode is for you! Website & Social: Website: https://www.branchspace.comEmail: reinventdigital@branchspace.comLinkedIn: branchspace-digital-reinventedInstagram: branchspace_digital_reinventedFacebook: https://www.facebook.com/profile.php?id=100081431809978

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  5. JP Olmos: Beyond Buzzwords | What Airlines Need to Know About NDC, OOM and AI

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    JP Olmos: Beyond Buzzwords | What Airlines Need to Know About NDC, OOM and AI

    🎧 New Future Picks Podcast: Beyond Buzzwords | What Airlines Need to Know About NDC, OOM and AI What does it take to drive Modern Airline Retailing forward? JP Olmos, Senior Expert at Branchspace, brings over 14 years of airline and tech experience to this episode. From the evolution of NDC and Offer & Order Management, to the impact of AI agents, JP shares practical insight, industry trends and real-world perspectives from the Americas. 🎙️ Highlights include: Why industry alignment is more valuable than everHow AI agents could reshape airline servicingWhat smaller airlines can do to modernise without overextendingThe link between NDC and long-term OOM success Website & Social: Website: https://www.branchspace.comEmail: reinventdigital@branchspace.comLinkedIn:branchspace-digital-reinventedInstagram: branchspace_digital_reinvented Facebook: https://www.facebook.com/profile.php?id=100081431809978

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  6. Mathieu Tahon: Digital Transformation in Airline Payments | Actuary.aero 2025

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    Mathieu Tahon: Digital Transformation in Airline Payments | Actuary.aero 2025

    What are the future trends in airline payments and digital transformation? Join host Clarissa Jenkins as she chats with Mathieu Tahon, Principal Consultant at Branchspace, about cutting-edge innovations from his talk at the Actuary.aero Conference 2025. Discover insights into payment orchestration, tokenisation and how airlines can improve customer journeys while overcoming legacy challenges. Listen now for an expert take on modernising airline payment architecture. Website & Social: Website: https://www.branchspace.com/ Email: reinventdigital@branchspace.com LinkedIn: https://www.linkedin.com/company/branchspace-digital-reinvented/ Instagram: https://www.instagram.com/branchspace_digital_reinvented/ Facebook: https://www.facebook.com/profile.php?id=100081431809978

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    Timmo Rol: Breaking Barriers in Airline Retailing Innovation | Future Picks Podcast

    Join industry expert Timmo as he shares deep insights from years in airline technology and distribution. Drawing from his experience at major carriers like Qantas and Virgin Australia, Timmo discusses the transformation of airline retailing, the challenges of NDC implementation, and his vision for aviation's future through 2030. Learn about the distinct approaches different airlines take to modernisation, the complex hurdles facing travel management companies, and the exciting possibilities of AI, hyper-personalisation, and digital ID in transforming the traveller experience. Timmo offers practical advice for airlines of all sizes and shares his perspective on how the industry can collaborate to create better outcomes for travellers. Whether you're an airline executive, travel technology professional, or industry enthusiast, this conversation provides valuable insights into the evolving landscape of airline distribution and modern retail strategies. Key topics: - NDC implementation strategies - Future of airline retailing - Corporate travel challenges - Digital transformation - Industry trends and innovations - Travel technology evolution Website & Social - Website: https://www.branchspace.com/ - Email: reinventdigital@branchspace.com - LinkedIn: https://www.linkedin.com/company/branchspace-digital-reinvented/ - Instagram: https://www.instagram.com/branchspace_digital_reinvented/ - Facebook: https://www.facebook.com/profile.php?id=100081431809978

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  8. Dorota Ziajka: Insights from GSMA Mobile World Capital 2025

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    Dorota Ziajka: Insights from GSMA Mobile World Capital 2025

    In this episode of the Future Picks podcast, we chat with Dorota Ziajka, Branchspace Product Manager for Triplake On the Go. We discuss the biggest takeaways from MWC Barcelona 2025, one of the world’s largest technology conferences. Dorota shares insights on AI-driven mobile experiences, the Smart Airport Summit and how airlines can learn from tech leaders like Samsung, Glovo and AppTweak to optimise digital retailing and customer engagement. Listen in as we explore how AI, automation and seamless connectivity are shaping the future of airline apps and passenger experiences. Plus, Dorota shares her thoughts on why attending industry events like MWC is essential for staying ahead in aviation technology.

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Learn about the latest pics you always wanted to know in terms of technology, get inspired by cutting-edge insight into airline, airport and other travel retail practices and state-of-the-art digital customer experiences. Who we are? A bunch of tech-savvy people obsessed with great customer experiences. We are reinventing digital for airlines, airports, rail, cruise, and hospitality.

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