GEMBAfication

Process Management International (PMI)

LEARNING FROM THE FRONTLINE OF CHANGE AND IMPROVEMENT Most organisations set out with clear goals and good intentions.But change is rarely simple. It’s often messy, non‑linear, and full of surprises.GEMBAfication is PMI’s new podcast for improvement professionals looking for an honest view of what improvement really looks like in practice. Because in our world, every experience is valuable.Hosted by Susannah Clarke, Managing Partner at PMI, the series goes behind the scenes with leaders and practitioners who’ve driven change in their organisations. Sometimes with great success, sometimes with unexpected setbacks. You’ll hear about the methods that helped them mobilise, measure, and deliver results, and what they learned when things didn’t go to plan. These are candid conversations about what it really takes to improve, adapt, and lead when change meets the realities of day-to-day work.GEMBAfication explores change as it really happens.Subscribe now so you never miss an episode.

Episodes

  1. 5d ago ·  Video

    Capability in New Places: How BCN is Introducing AI Into Established Ways of Working

    What happens when the ability to build solutions starts to outpace understanding of the problem? That tension is very real at BCN. Fraser Dear, experienced improvement practitioner and Head of AI and Data Innovation, reflects on the highs and lows of introducing AI into environments already built on structured, trusted ways of working, and the growing gap between doing more and doing what adds value.   “Stop thinking ‘I have this tool - how can I ram the tool into the problem?’”   In this episode: 00:00 Introduction and the shift from structured improvement work 01:15 Plenty of data, but still no clear answers 03:29 Trying to introduce something new into systems people already trust 05:47 Three very different reactions, and no obvious way forward 06:43 Moving the conversation away from decisions, and back to understanding 09:09 When people don’t trust the tool because they don’t understand it 10:52 The pressure to move faster, even when things aren’t fully clear 14:14 Building something impressive but not useful 16:08 Going back to the work before building anything else 18:53 When language creates confusion instead of clarity 20:55 Moving too fast and leaving stakeholders behind 22:56 Outro   Make new capability work in practice Having the capability to build quickly is only part of the challenge. Our performance improvement consultancy helps organisations build the clarity and confidence to make sure new approaches deliver value where it’s needed. Explore Consultancy: https://pmi.co.uk/consultancy/  Visit us at pmi.co.uk for more: Dive into our Knowledge Hub for more tools, videos, and infographicsJoin us for a PMI LIVE WebinarExplore Lean Six Sigma CertificationsFollow us on LinkedIn

    Capability in New Places: How BCN is Introducing AI Into Established Ways of Working
  2. Jun 17 ·  Video

    Creating a Shared View: How the NHS Made Work Visible Across Complex Teams

    When everyone is working towards the same goal, it’s easy to assume everyone can see the same picture. Carla Smith, Innovation, Strategy and Planning Programme Manager at the Midlands Cancer Alliances Life Science Hub, reflects on what it took to bring more structure and visibility to a complex mix of stakeholders, priorities and communication styles across NHS and industry partners, and what she learned about data, ownership, and different ways of working along the way. “There are completely different levels of digital readiness, and that changes how people work, how they communicate, and what they need.” In this episode: 00:00 Introduction and the challenge of visibility across complex teams 02:01 Why shared goals don’t guarantee a shared view of progress 06:13 Bridging different ways of working across stakeholders 07:16 Building alignment at pace through sprints 09:20 The uncomfortable discovery: the solution already existed 11:31 Making work visible through data and challenging perception 13:53 When too much openness slows progress and the need for clear scope 20:11 Advice for first-time improvers: start with scope, then get the data 21:13 Outro Help Your Teams See the Full Picture When progress lives in different places, decisions slow down. Our performance improvement consultancy helps organisations bring clarity to complex work, align teams, and create the visibility needed to keep improvement moving. Explore Consultancy: https://pmi.co.uk/consultancy/  Visit us at pmi.co.uk for more: Dive into our Knowledge Hub for more tools, videos, and infographicsJoin us for a PMI LIVE WebinarExplore Lean Six Sigma CertificationsFollow us on LinkedIn

    Creating a Shared View: How the NHS Made Work Visible Across Complex Teams

About

LEARNING FROM THE FRONTLINE OF CHANGE AND IMPROVEMENT Most organisations set out with clear goals and good intentions.But change is rarely simple. It’s often messy, non‑linear, and full of surprises.GEMBAfication is PMI’s new podcast for improvement professionals looking for an honest view of what improvement really looks like in practice. Because in our world, every experience is valuable.Hosted by Susannah Clarke, Managing Partner at PMI, the series goes behind the scenes with leaders and practitioners who’ve driven change in their organisations. Sometimes with great success, sometimes with unexpected setbacks. You’ll hear about the methods that helped them mobilise, measure, and deliver results, and what they learned when things didn’t go to plan. These are candid conversations about what it really takes to improve, adapt, and lead when change meets the realities of day-to-day work.GEMBAfication explores change as it really happens.Subscribe now so you never miss an episode.