34 episodes

From Baby Boomers to Millennials, every generation has been defined, in part, by the unique characteristics of its workforce. Today's generation is undeniably 'digital,' and this evolving era continues to drive the capabilities and outcomes of the working world. Generation Digital Workforce is a podcast dedicated to exploring the role of Robotic Process Automation and other digital and cognitive technologies in achieving enterprise digital transformation. You'll hear from leading experts and thought leaders in RPA, AI, machine learning, and more about innovations, best practices, tools and resources that are shaping the Digital Workforce.

If you're curious about the collaborative potential of human and digital workers to transform the future of work, this podcast is for you.

Generation Digital Workforce Blue Prism

    • Technology
    • 5.0, 18 Ratings

From Baby Boomers to Millennials, every generation has been defined, in part, by the unique characteristics of its workforce. Today's generation is undeniably 'digital,' and this evolving era continues to drive the capabilities and outcomes of the working world. Generation Digital Workforce is a podcast dedicated to exploring the role of Robotic Process Automation and other digital and cognitive technologies in achieving enterprise digital transformation. You'll hear from leading experts and thought leaders in RPA, AI, machine learning, and more about innovations, best practices, tools and resources that are shaping the Digital Workforce.

If you're curious about the collaborative potential of human and digital workers to transform the future of work, this podcast is for you.

    33. Addressing the Challenges with Business Process Outsourcing using a Digital Workforce

    33. Addressing the Challenges with Business Process Outsourcing using a Digital Workforce

    Business Process Outsourcing (BPO) firms have been hit hard by the COVID crisis, directly impacting their clients who outsourced work to these firms.
     
    In this episode, Michael Marchuk talks with Fabiano Lopes from Alix Partners about how a digital workforce can support clients looking to bring back work from BPO providers who may not be able to support the work as well as how clients should be looking at outsourcing now that this digital workforce has become more available.
     
    Here’s what we talked with Fabiano about:
    * The impact of COVID-19 on the business process outsourcing industry and the way that firms are looking at their labor mix
    * The decisions for bringing back work using onshore and digital labor
    * Reviewing the mix of onshore, offshore, and digital workers as we move towards the “next normal”
    * How organizations can make the most of this opportunity to implement a digital workforce
    * How companies can link automation via the digital workforce to their corporate transformation goals
     
    To ensure that you never miss an episode of Generation Digital Workforce, be sure to subscribe!

    • 29 min
    32. Building New Assets for the Digital Exchange

    32. Building New Assets for the Digital Exchange

    What would make it easier to develop automations? How can we apply intelligent automation to improve the life of the RPA developer?
    On this episode of Generation Digital Workforce, Eric Wilson, Director of Partner Integrations for Blue Prism's Digital Exchange, discusses what his team is doing to build new assets for the Digital Exchange.
    Assets such as Sergei, a digital worker capable of interpreting API documentation and then automatically generating Blue Prism's skills based on that documentation. But Sergei doesn't stop there. He can do so much more.
    Here's what else we talked with Eric about:
    * Which roles and responsibilities are best suited for digital workers and which ones for humans
    * Developing interactivity between teams of human workers and teams of digital workers
    * What a digital worker could be doing to help during the COVID-19 pandemic
    * Tasks digital workers could be doing 24 months from now that they aren't doing now (this will blow your mind)
    * Advice for technologists looking to explore this industry or to get their businesses involved in having a digital workforce


    To ensure that you never miss an episode of Generation Digital Workforce, subscribe on Apple Podcasts, or Spotify, or here. 

    • 21 min
    31. Organizational Planning for a Digital Transformation

    31. Organizational Planning for a Digital Transformation

    As organizations adopt a digital workforce to support automaton, leadership must consider the implications on people over the long term.
     
    In this episode, Michael Marchuk talks with Kathie Topel and Ken Thomas from Protiviti about building plans and metrics that will help the organization communicate to their employees but also assist these employees with accepting the changes and embracing the future of work. Subtle nuances with messaging can affect employees greatly, so it is critical to get the tone right when developing the communications plan.
     
    Here’s what we talked with Kathie and Ken about:
    "Top down" thinking when re-designing the organization Digital transformation as a thought process and a way of working differently Building out a communications plan that embraces the human side of working Mastering the messaging when talking with employees about automation  
    To ensure that you never miss an episode of Generation Digital Workforce, be sure to subscribe! 

    • 28 min
    30. Lessons Learned from Leading Centers of Excellence

    30. Lessons Learned from Leading Centers of Excellence

    During the quarantine situation, our family has been watching all the Marvel movies in chronological order. We just watched The Avengers: Age of Ultron. So the whole robots-coming-to-life thing is very real. It's real at Blue Prism, too, but fortunately, not as scary.
     
    The lesson works, though: When automation becomes fundamental to your business, you have to govern it well. That's why we set up a Center of Excellence.
     
    On this episode of Generation Digital Workforce, Emma Kirby-Kidd, Customer Success Director, and Matt Juden-Bloomfield, Head of RPA at Blue Prism, discuss the lessons they've learned leading a Center of Excellence.


     
    Here's what we talked with Emma and Matt about:
    * What is a Center of Excellence?
    * The journey Blue Prism has taken and why the Center of Excellence was pivotal
    * Advice for setting up and growing a Center of Excellence
    * How to take a Center of Excellence to the next level
    * Specific cases where the Center of Excellence has benefitted Blue Prism
     
    To ensure that you never miss an episode of Generation Digital Workforce, be sure to subscribe! 

    • 42 min
    29. Automation at Scale: Healthcare Payers

    29. Automation at Scale: Healthcare Payers

    Healthcare payer organizations are facing both top and bottom-line pressures due to the COVID crisis and while the potential for automation is very high, many of these payer firms have not made substantial progress in streamlining their operations.
     
    McKinsey’s Prashanth Brahmandam explores a number of these issues and provides some strategic steps that healthcare providers can take to improve their efficiencies while they are recovering from the challenges posed by the global pandemic.
     
    Here’s what we talked with Prashanth about:
    * Cost and efficiency pressures facing healthcare payer organizations
    * Employee management in the face of an aging workforce nearing retirement
    * Automation to support a broad application landscape where efficiencies are often difficult to obtain
    * Building a sustainable impact by adopting a digital workforce
     
    To ensure that you never miss an episode of Generation Digital Workforce, subscribe on Apple Podcasts, Spotify, Google Play, or listen here.

    • 21 min
    28. Power, Passion, and Perspective: Women in RPA

    28. Power, Passion, and Perspective: Women in RPA

    You're a woman. You just got an amazing career opportunity in RPA. You're fired up.
    Then someone said, "It's just because you were in the right place at the right time." 
    Don't believe it. You were in the right place at the right time because you put yourself in the right place at the right time. Everything you do on a day-to-day basis in your career and in your personal life is contributing to getting you to a place that's right for you.
    In this episode of Generation Digital Workforce, Bindi Basan, Head of Customer Office for Asia Pacific at Blue Prism, discussed being a woman in a large and culturally diverse territory. Bindi has learned to navigate some interesting work situations and thrive in her career.
    Here's what we talked with Bindi about:
    * Ways to thrive in a culturally diverse environment
    * Perspectives on work-life balance in large and complex jobs
    * The advantages nervousness brings
    * How to ensure your male colleagues see you as competent in both people skills and technical skills
     
    To ensure that you never miss an episode of Generation Digital Workforce, subscribe on Apple Podcasts, or Spotify, or here. 

    • 36 min

Customer Reviews

5.0 out of 5
18 Ratings

18 Ratings

Drew749 ,

Exciting topics ahead

The fourth industrial revolution is both scary and exciting, and we need guides to help us navigate what is coming. From the first episode, I can tell that this is going to showcase some phenomenal examples of what a digital workforce will mean for all of us.

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