Shared Insights: The Podcast from Upland BA Insight

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Shared Insights is a podcast about modernizing enterprise search and intranets to improve employee collaboration and productivity. From customer stories to behind the scenes tales of our own developers, we aim to share what makes our approach to finding and accessing content across the enterprise a transformative force.

  1. The ILTACON Experience with Upland BA Insight Legal Solutions Director Kim Stein

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    The ILTACON Experience with Upland BA Insight Legal Solutions Director Kim Stein

    Kim Stein brings decades of experience as a legal solutions and workflow specialist. As Upland BA Insight’s  director of legal solutions, she has a rich and unique perspective on our industry. This week, Kim joins Pete Wright to share her insights as reflected through the lens of our premier educational and networking event in the legal sector: ILTACON.  ILTACON was a four-and-a-half day conference with comprehensive peer-driven programs, educational content, and plenty of networking opportunities. Kim shares her perspective on Upland BAI’s role at the conference, leading the sector with relevant solutions to our industry. This year's big theme: Data. Where does it exist? How is it managed and transformed into knowledge for legal teams? What is the value proposition for investment in systems to help firms turn that value proposition into something that can be leveraged? And how are our best clients using our connectors to do just that for their legal teams right now? Listen in for Kim’s thoughts on all of this and more.  (00:00) - Welcome to Shared Insights (00:08) - Introducing Kim Stein (00:40) - About ILTACON (02:10) - Upland BAI at ILTACON (04:58) - The Value Proposition of Productivity (07:18) - Machine Learning, AI, Blockchain (11:49) - The Upland BAI Presence (13:50) - Our Friends at Ogletree

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  2. Intranet Upgrades in a Global Pandemic at Ogletree Deakins with Chief Knowledge Officer Dave Boland

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    Intranet Upgrades in a Global Pandemic at Ogletree Deakins with Chief Knowledge Officer Dave Boland

    Today on the show we’re talking about upgrades. Ogletree Deakins is a law firm specializing in labor and employment, and over the last few years, Chief Knowledge Officer Dave Boland and team have been working to move from SharePoint 2010 to SharePoint Online, replacing their old enterprise search and integrating the firm’s search needs under one banner, all available across a wide selection of devices for a diverse set of users. This meant, of course, integrating with other firm systems: document management systems, client matters, intranet content, firm expertise, and more, and doing it all in a simple, seamless interface. Today, Dave Boland joins Pete Wright and Sean Coleman, our senior director of operations, to talk about the Ogletree project, the BA Insight partnership, and lessons learned along the way.

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  3. BA Insight Meets Microsoft Azure Cognitive Search

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    BA Insight Meets Microsoft Azure Cognitive Search

    BA Insight announced the immediate availability of BA Insight Search for Workplace powered by Microsoft Azure Cognitive Search. This solution is a first of its kind; it reduces store-by-store search bringing knowledge to users, regardless of where the information is. But, what does that mean for you? Liam Cavanagh, principal program manager for Azure Cognitive Search at Microsoft, and Massood Zarrabian, our very own Chairman and CEO, are here today to walk us all through the vision in the underlying Microsoft technology, why organizations should consider it, and how BA Insight’s solution creates an incredible opportunity for your users. Links & Notes Azure Cognitive SearchTry Azure Cognitive SearchBA Insight Search for Workplace Powered by Azure Cognitive ServicesBA Insight Search for Workplace powered by Microsoft Azure Cognitive Services Immediately Available — BA Insight Pressroomß (02:17) - Why ACS? (05:37) - Why this product? (07:24) - Meeting End User Expectations (09:58) - Wordpress and the future of enterprise search (11:35) - Vision of Cognitive Services (13:23) - Examples (22:25) - Key Lessons (24:53) - Learn More

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  4. Knowledge Management in Crisis Response with Chris Smith

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    Knowledge Management in Crisis Response with Chris Smith

    Chris Smith is the internal entrepreneur at a major New York-based law firm. He works with the firm's lawyers to identify opportunities, shape creative solutions. His specialty is making knowledge management work, and he's with us today to reflect on Knowledge Management challenges through the lens of our current global context: COVID-19. Links & Notes Connect with Chris Smith on LinkedIn (00:00) - Welcome to Shared Insights (00:16) - Introducing Chris Smith (01:00) - Recognizing things are changing in the world (05:08) - Building Resilience (09:16) - "Prepare to not be there" (13:56) - Generational readiness (18:55) - Physical changes (21:19) - Lessons learned for future architecture (23:25) - Surprises

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  5. Building KM Across Generations: Daniel Ranta on Transparency, Findability, and Unity in Knowledge Management

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    Building KM Across Generations: Daniel Ranta on Transparency, Findability, and Unity in Knowledge Management

    Daniel Ranta has spent the last five years responsible for a massive knowledge management implementation at General Electric integrating hundreds of communities, unifying search, and delivering expertise connectivity that enabled transformative new capabilities across the organization. He joins us today to share his experience in building knowledge management systems and architecting knowledge networks that work, and some guidance if you find your efforts are coming up short. Links & Notes Connect with Daniel Ranta on LinkedIn (00:00) - Welcome to Shared Insights (00:18) - Introducing Daniel Ranta (02:19) - Building transparently (03:08) - "Follow the Shoe" (03:34) - Stacking Hands Strategy (05:43) - The value of the knowledge broker (08:02) - The Killer App: Forums and Finding Expertise (13:21) - The Wiki as a Service initiative (20:05) - Ingredients for successful KM implementation (23:06) - Pitfalls (25:10) - Leading into KM, for Generations

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  6. Get ready to unleash your data across systems with Connectors, Microsoft Search at Ignite 2019

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    Get ready to unleash your data across systems with Connectors, Microsoft Search at Ignite 2019

    BA Insight founder and head of development Tony Malandain joins us today to share his experience at Microsoft Ignite 2019. The continued investment in Microsoft Search is paying off with announcements from the company in AI, Modern Search UI, and more. But the keystone for us is around Microsoft Graph and connectors paving the way for a new wave of integration through the BA Insight ConnectivityHub, currently in preview. This week on the show, Tony gives us our own preview and a set of resources to help you make sense of the changes ahead. Links & Notes About Tony MalandainTony Malandain on LinkedInBA Insight Announces Preview of ConnectivityHub and 70+ Connectors for Microsoft SearchWatch the Connectors Announcement from the KeynoteSRCH40 - Connect Your World of Information to Microsoft 365 and Microsoft Search: A Sneak Peek at Microsoft Graph ConnectorsSRCH10 - What's New and Next for Microsoft SearchSRCH50 - What's New and Next for Microsoft Search Customization and DevelopmentIntroducing new knowledge services with Project CortexCall to Action! Request Your Connectors

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  7. Invite AI to your Enterprise Search with Sanjaya Paudel

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    Invite AI to your Enterprise Search with Sanjaya Paudel

    Sanjaya Paudel offers an introduction into the kinds of benefits that come with integrating artificial intelligence and machine learning into your enterprise search solutions. Investment in artificial intelligence and machine learning can yield quick benefits for your users. Today, BA Insight Solutions Consultant Sanjaya Paudel offers an introduction and a few examples the demonstrate the power of AI in applications such as document summarization, expertise location, super-accurate image and video search by content, and more.

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  8. Better Together: AI-Driven Enterprise Search and ServiceNow Digital Workflow

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    Better Together: AI-Driven Enterprise Search and ServiceNow Digital Workflow

    ServiceNow has become ubiquitous across enterprise computing in a wave of organizations digitizing their most important workflows. But these workflows exist in the present. This week on the show, BA Insight CTO Sean Coleman joins us to describe how AI-driven enterprise search can augment these workflows and bring greater efficiency, satisfaction, and service to your users and stakeholders. Links & Notes Learn more about BA Insight for ServiceNow Microsoft and ServiceNow announce strategic partnership — Microsoft News

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Shared Insights is a podcast about modernizing enterprise search and intranets to improve employee collaboration and productivity. From customer stories to behind the scenes tales of our own developers, we aim to share what makes our approach to finding and accessing content across the enterprise a transformative force.

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