The Client Experience Collaborative Podcast

The CX Collaborative

Welcome to the Client Experience Collaborative Podcast. These three CX industry veterans, Ryan Suydam (Client Savvy), Steven Keith (CX Pilots), and Blake Godwin (Client Savvy), are client experience innovators and pioneers in helping professional services companies understand and master the science and art of CX. Join them on this info-packed bi-weekly podcast as they untangle the world of Client and Employee Experience for firms who want to become more experience-led. Be sure to visit our website at www.clientexperience.com and subscribe to the podcast on your favorite podcast app.

  1. 2021/01/21

    How to Introduce Client Experience to Clients

    Client experience management is a great way to driven revenue, referrals, and repeat business.  Ensure your employees understand what it is and the benefits it provides prior to introducing it to your clients.  A client-first, data-driven approach is a great way to get your business and your team aligned on what matters most to positively differentiate your firm moving forward.

    34 分鐘

  2. 2021/01/18

    Perceived Risks and Fears of Client Experience

    In this episode, the CX leaders discuss the perceived risks and fears they hear about when discussing the development and implementation of a CX management program.

    35 分鐘

  3. 2021/01/17

    Client Experience and COVID-19

    In this episode, the CX leaders discuss what client experience looks like during COVID-19 and what adjustments you need to make in light of the current environment. This is a great episode for anyone thinking about how to adjust their client experience management program in the midst of a pandemic to drive revenue, repeat business, and referrals.

    32 分鐘

  4. 2021/01/17

    Getting Started with Client Experience

    The Client Experience leaders share their thoughts on how professional services firms can get started implementing a client experience management program.

    43 分鐘

  5. 2021/01/08

    How Client Experience Impacts Mergers & Acquisitions

    In this episode, the CX leaders meet with Steve Gido, Principal at Rusk O’Brien Gido + Partners, LLC to discuss how client experience can impact valuation and M&A potential for a professional services firm. The CX Leaders are Blake Godwin (Client Savvy), as well as Steven Keith (CX Pilots), and Ryan Suydam (Client Savvy). These three individuals are the client experience and employee experience innovators and pioneers helping professional services firms understand and master the science and art of experience. This is a great episode for anyone contemplating implementing a customer experience management program to drive revenue, repeat business, referrals, as well as increase the value of their firm.

    35 分鐘

  6. 2020/08/26

    Operations within Client and Employee Experience

    The Client Experience Podcast presents its next episode featuring our host Blake Godwin (Client Savvy), as well as Steven Keith (CX Pilots), and Ryan Suydam (Client Savvy). These three individuals are the client and employee experience innovators and pioneers in helping professional services companies understand and master the science and art of experience. In this episode, our leaders discuss organizationally altering your client experience journey. They discuss how you can deeply infuse CX and EX within an organization. Some of the discussions will touch on how operations can formalize client experience within your firm. How does your firm deliver a truly great experience operationally?  Make sure to visit our website or leave us a message via Anchor to be featured in our next episode.

    30 分鐘

  7. 2020/08/12

    Cross Organizational Benefits of CX & EX

    The Client Experience Podcast presents its next episode featuring our host Blake Godwin (Client Savvy), as well as Steven Keith (CX Pilots), and Ryan Suydam (Client Savvy). These three individuals are the client and employee experience innovators and pioneers in helping professional services companies understand and master the science and art of experience. In the next episode of this series, the CX leaders discuss operations, marketing, and business development within professional services firms. Their strategies and remedies provide insights into how the firms can successfully implement change throughout their organizations. They discuss how CX touches every aspect of your organization. This is the perfect episode for firm leaders and divisional managers across organizations who want to challenge their culture and implement a client experience initiative for their organization. Make sure to visit our website or leave us a message via Anchor to be featured in our next episode.

    46 分鐘

  8. 2020/07/29

    Infusing Client Experience into Operations, Marketing, and Business Development

    The Client Experience Podcast presents its next episode featuring our host Blake Godwin (Client Savvy), as well as Steven Keith (CX Pilots), and Ryan Suydam (Client Savvy). These three individuals are the client and employee experience innovators and pioneers in helping professional services companies understand and master the science and art of experience. In this episode the CX leaders discuss operations, marketing, and business development within professional services firms. Their strategies and remedies provide insights into how the firms can successfully implement change throughout their organizations. They discuss how CX touches every aspect of your organization. This is the perfect episode for firm leaders and divisional managers across organizations who want to challenge their culture and implement a client experience initiative for their organization.  Make sure to visit our website or leave us a message via Anchor to be featured in our next episode.

    39 分鐘
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簡介

Welcome to the Client Experience Collaborative Podcast. These three CX industry veterans, Ryan Suydam (Client Savvy), Steven Keith (CX Pilots), and Blake Godwin (Client Savvy), are client experience innovators and pioneers in helping professional services companies understand and master the science and art of CX. Join them on this info-packed bi-weekly podcast as they untangle the world of Client and Employee Experience for firms who want to become more experience-led. Be sure to visit our website at www.clientexperience.com and subscribe to the podcast on your favorite podcast app.

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