GlideChat

GlideFast Consulting

The official podcast of Elite ServiceNow partner GlideFast Consulting. Join us for insightful discussions on all things ServiceNow, the cutting-edge platform revolutionizing business processes. Let’s talk about the Now, right now.

  1. 7 abr

    Real-World Public Sector Transformation with ServiceNow

    In the latest GlideChat, Brett Karl, VP of Alliances, Channel, & Federal Sales, and Trevor Edy, Industry Sales Director of SLED, dive into how digital transformation and ServiceNow are transforming the public sector industry. What’s happening now: From Tools to Outcomes: One platform, measurable ROI.AI in Action: Triage, predictive routing, summaries—live in production.Cut the Clutter: Consolidate apps, reduce costs, boost compliance.Real Impact: Manual workloads down 30–50%, processing times from days to minutes.

    20 min

  2. 3 mar

    Meet the GlideFast UK Team

    In this special UK edition of GlideChat, meet a couple of members of the GlideFast UK team to hear about their roles and what it's like working at GlideFast. Nicki Tones (Senior Business Process Consultant), Shane Rodgers (Lead Technical Consultant), and Roustan Kinioko (Senior Technical Consultant) discuss how they ended up in the ServiceNow world and what a day-to-day work life is like. They also talk about how the UK team is closely connected to the wider global GlideFast organization and what sets GlideFast apart.

    16 min

  3. 27 ene

    The Shift to Agentic AI in CRM: What’s Real vs. Noise

    First GlideChat of the year! We’re kicking things off with the topic on everyone's mind: AI.Live from Glidefest 26 in Tampa, Eldon Sebastian (Senior Director of AI Delivery) and MJ Kuchenbrod (Service Delivery Director) dive into Agentic AI, what's real and what's noise. They tackle the #1 mistake companies make: applying AI to CRM without a defined process.Learn how to stop the noise and start seeing results.

    17 min

  4. 23/09/2025

    Why GlideFast Chose VividCharts for Project Management Reporting in ServiceNow

    Are countless hours and inconsistent formats plaguing your project status reports? For GlideFast, managing over 500 ongoing engagements, this was a critical operational challenge. Discover the solution that transformed their process from a manual headache into a streamlined, professional, and automated system. In this episode of GlideChat, host Brett Karl, VP of Solutions & Alliances at GlideFast, sits down with Ed Shea, VP of Professional Services at GlideFast, and the leadership team from VividCharts: Co-Founder and CEO Mitch Stutler, and Head of Account Management Rob Walsh. Together, they pull back the curtain on the exact reasons GlideFast chose VividCharts to revolutionize their project management reporting directly within ServiceNow.

    29 min

  5. 14/08/2025

    Asset Management in a Changing World

    Join Shayne Cooper, Director of Solutions Consulting, and Josh Herron, Solution Consultant at GlideFast, as they dive into the complexities of asset management, a crucial but often overlooked aspect of business operations. We explore how poor process definition can lead to asset sprawl and inaccurate data, especially in the context of today's hybrid and remote work environments. This discussion goes beyond the technology, emphasizing the risks of over-relying on tools as a "silver bullet" and highlighting the critical need for dedicated, skilled people to manage assets effectively.

    30 min

  6. 15/07/2025

    Unlocking Value with Quality Clouds

    Join Brett Karl, VP of Solutions & Alliances at GlideFast, as he sits down with John Castillo, US Senior Executive of Consulting Partnerships for Quality Clouds, for a deep dive into the often-overlooked world of technical debt. Discover how Quality Clouds’ innovative DevOps platform helps organizations identify, quantify, and strategically address the hidden costs and inefficiencies lurking in their code and configurations. Learn how proactive governance and powerful analytics can transform your development processes, drive significant cost savings, and unlock true innovation for your enterprise.

    54 min

  7. 12/06/2025

    Strategy at Scale: ServiceNow SPM Insights

    In this episode, we sit down with Brett Karl, Vice President of Solutions & Alliances, and Brian Wissinger, Associate Vice President of Professional Services at GlideFast, to explore the evolving world of Strategic Portfolio Management (SPM). From its roots in IT Business Management to its enterprise-wide impact today, Brian breaks down what SPM is, how it helps organizations align spend with strategic goals, and why more industries—from finance to pharma—are adopting it.

    21 min

  8. 03/06/2025

    Driving Measurable Value with ServiceNow

    GlideFast’s Chief Customer & Delivery Officer, Ohad Kushner, sits down with Sam Callaway, leader of the Global Inspire Value team at ServiceNow. Together, they dive into one of the most important—but often overlooked—elements of digital transformation: value capture. Whether you're just starting your ServiceNow journey or scaling your platform, learn the do’s and don’ts of defining a “value north star,” measuring success, and building a blueprint for sustainable outcomes.

    18 min
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The official podcast of Elite ServiceNow partner GlideFast Consulting. Join us for insightful discussions on all things ServiceNow, the cutting-edge platform revolutionizing business processes. Let’s talk about the Now, right now.

Información

  • Creador
    GlideFast Consulting
  • Años de actividad
    2021 - 2026
  • Episodios
    91
  • Clasificación
    Apto
  • Copyright
    © GlideFast Consulting
  • Mostrar sitio web
    GlideChat