123 episodes

Twice a week, we'll explore a new topic or thought and unpack the vulnerabilities surrounding humans and social engineering to help you and your business become more resistant to cybercrime.

New episodes every Monday & Wednesday

Gone Phishing Connor Swalm

    • Technology
    • 4.0 • 4 Ratings

Twice a week, we'll explore a new topic or thought and unpack the vulnerabilities surrounding humans and social engineering to help you and your business become more resistant to cybercrime.

New episodes every Monday & Wednesday

    Behind the scenes at MSP Conferences: Highs, lows, and everything in between (with Tara Rummer)

    Behind the scenes at MSP Conferences: Highs, lows, and everything in between (with Tara Rummer)

    On today's episode, Connor Swalm (CEO - Phin Security) does a deep dive into the exciting and chaotic world of MSP conferences with special guest Tara Rummer (Director of Community at ImmyBot). They share their experiences, insights, and some wild stories from the conference circuit. Whether you're an MSP veteran or a newbie, this episode gives you an insider's look at what really happens after the sessions end.Takeaways:* Navigating After-Hours Events: Handling the social and networking aspects of conference life, while maintaining professionalism.* Maintaining Wellbeing: Balancing work and personal comfort during multi-day events.* Community Standards: The importance of community guidelines and conduct to ensure a safe and respectful environment for all attendees.Connect with Tara on LinkedIn: https://www.linkedin.com/in/tara-rummerashley/ (https://www.linkedin.com/in/tara-rummerashley/)Website: https://www.immy.bot/ (https://www.immy.bot/)Email: tara.rummer@immy.bot (mailto:tara.rummer@immy.bot)MSP Geek - https://mspgeek.org/ (https://mspgeek.org/)Connect with Connor Swalm on LinkedIn: linkedin.com/in/connor-swalm/ (http://linkedin.com/in/connor-swalm/)Phin Securities Website: phinsec.io/ (http://phinsec.io/)

    • 22 min
    Building a strong leadership culture in your organization (with Ray Orsini)

    Building a strong leadership culture in your organization (with Ray Orsini)

    In this episode of Gone Phishing, Connor Swalm (CEO - Phin Security) does a deep dive into the nuances of building a culture of leadership with Ray Orsini (Founder of OIT, VoIp, and MSP Media Network). They explore the essential qualities of leadership and how to identify potential leaders within an organization. The discussion showcases the importance of setting clear expectations and the value of honest communication when nurturing leadership talent. Ray shares his approach to cultivating a work environment that balances high performance with well-being and personal growth.Takeaways:- Leadership is not confined to managerial titles; it’s about being a resource and support for the team.- Identifying potential leaders involves finding those who naturally exhibit teamwork, resourcefulness, and a broader vision.- Honest and direct communication is crucial in guiding employees toward leadership roles.- Balancing productivity with a healthy work-life integration is essential for maintaining high performance and employee satisfaction.Connect with Ray on LinkedIn: Website: https://oit.co/ (https://oit.co/)X: https://x.com/rayorsini (https://x.com/rayorsini)YouTube: https://www.youtube.com/oitvoip (https://www.youtube.com/oitvoip)https://www.youtube.com/@MSPMediaNetwork (https://www.youtube.com/@MSPMediaNetwork) Connect with Connor Swalm on LinkedIn: linkedin.com/in/connor-swalm/ (http://linkedin.com/in/connor-swalm/)Phin Securities Website: phinsec.io/ (http://phinsec.io/)

    • 22 min
    Why transparent pricing is crucial for MSP success (with Alex Farling)

    Why transparent pricing is crucial for MSP success (with Alex Farling)

    On today's episode, Connor Swalm (CEO - Phin Security) does a deep dive into the topic of pricing transparency with Alex Farling, co-founder of Empath. They discuss the importance of clear and upfront pricing in building trust with customers, the intricacies MSPs face when deciding on their pricing strategy, and share solutions to make the process more seamless. They highlight how transparency can lead to better business relationships and greater customer satisfaction. This insightful conversation is a must-listen for anyone looking to refine their approach to pricing transparency.Takeaways* Being transparent with pricing helps build trust and confidence with potential clients, reducing friction in the sales process.* Clearly communicating your pricing and the value provided can differentiate you in a crowded market.* Providing a ballpark estimate can help prospective clients understand if they are a good fit early on.* Empathizing with customers’ concerns about pricing and offering flexible solutions can enhance customer satisfaction.Connect with Alex on LinkedIn: https://www.linkedin.com/in/alexjfarling/ (https://www.linkedin.com/in/alexjfarling/) Website: https://empathmsp.com/ (https://empathmsp.com/) Connect with Connor Swalm on LinkedIn: linkedin.com/in/connor-swalm/ (http://linkedin.com/in/connor-swalm/)Phin Securities Website: phinsec.io/ (http://phinsec.io/)

    • 20 min
    Exploring Security Maturity in the MSP Channel (with Michael Riggs)

    Exploring Security Maturity in the MSP Channel (with Michael Riggs)

    On today's episode, Connor Swalm (CEO - Phin Security) sits down with Michael Riggs, a seasoned security professional, to discuss the levels of security maturity in the MSP channel. With nearly 30 years of technology experience and 15 years in security, Riggs offers a wealth of insights into the ever-evolving landscape of managed services and cybersecurity. The conversation delves into the disparities in security maturity, the implications of compliance versus actual security, and actionable advice for MSPs to enhance their security posture.Takeaways1. Security maturity in the MSP channel varies greatly, from rudimentary setups to advanced configurations.2. Simply purchasing security software does not equate to being secure; proper management and understanding of the tools are crucial.3. Compliance should not be mistaken for security; true security involves effective implementation and enforcement of security measures.4. Automation and process documentation play vital roles in achieving a consistent and reliable security posture.Connect with Michael on LinkedIn: https://www.linkedin.com/in/msnriggs/ (https://www.linkedin.com/in/msnriggs/) Connect with Connor Swalm on LinkedIn: linkedin.com/in/connor-swalm/ (http://linkedin.com/in/connor-swalm/)Phin Securities Website: phinsec.io/ (http://phinsec.io/)

    • 18 min
    Building Strong Teams and Fostering Personal Growth in the Cybersecurity Industry (with James Abercrombie)

    Building Strong Teams and Fostering Personal Growth in the Cybersecurity Industry (with James Abercrombie)

    On today's episode, Connor Swalm (CEO - Phin Security) does a deep dive into the importance of building strong teams and fostering personal growth with guest James Abercrombie from Acronis. They explore the dynamics of authentic leadership, the impact of vulnerability in the workplace, and how to cultivate a supportive and effective team environment. Join in as they discuss personal anecdotes, the value of transparency, and the principles that help drive a security-focused culture.Takeaways1. Authentic leadership is essential for fostering trust and effective teamwork.2. Being vulnerable and open can significantly enhance workplace relationships and outcomes.3. Understanding personal and team member fulfillment outside of work is crucial for sustainable success.4. Addressing self-deception and promoting honest introspection is critical for personal and professional growth.Connect with James on LinkedIn: https://www.linkedin.com/in/jtaii/ (https://www.linkedin.com/in/jtaii/) Website: https://www.acronis.com/en-us/ (https://www.acronis.com/en-us/) Connect with Connor Swalm on LinkedIn: linkedin.com/in/connor-swalm/ (http://linkedin.com/in/connor-swalm/)Phin Securities Website: phinsec.io/ (http://phinsec.io/)

    • 17 min
    Navigating cybersecurity challenges for small businesses (with Reg Harnish)

    Navigating cybersecurity challenges for small businesses (with Reg Harnish)

    In today's episode, Connor Swalm (CEO - Phin Security) does a deep dive into cybersecurity challenges faced by SMBs with Reg Harnish, founder and CEO of Orbital Fire. Reg shares his extensive experience in the cybersecurity realm, having previously co-founded and served as CTO of Autotask. They discuss the unique needs of small businesses, the role MSPs play, and how best to approach cybersecurity within resource constraints.**Takeaways:1. Challenges for Small MSPs - Reg explains the biggest hurdles small businesses and MSPs encounter when tackling cybersecurity and emphasizes the need for tailored solutions.2. Defined Roles in Cybersecurity - The discussion highlights the importance of clear jurisdiction between MSP technology roles and cybersecurity specialists like Orbital Fire.3. Partnering for Success - Why partnering with a dedicated cybersecurity firm might be more beneficial for MSPs rather than trying to handle it in-house.4. Educating the SMB Market - The necessity for increasing cybersecurity awareness and education among small businesses to improve overall security posture.Connect with Reg on LinkedIn: https://www.linkedin.com/in/rharnish (https://www.linkedin.com/in/rharnish)/ Website: https://orbitalfire.com/ (https://orbitalfire.com/)Email: partners@orbitalfire.com (mailto:partners@orbitalfire.com)Connect with Connor Swalm on LinkedIn: linkedin.com/in/connor-swalm/ (http://linkedin.com/in/connor-swalm/)Phin Securities Website: phinsec.io/ (http://phinsec.io/)

    • 19 min

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4 Ratings

4 Ratings

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