Grid Dialogues

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Welcome to Grid Dialogues—where we bring together the voices shaping the future of utilities. From everyday challenges to game-changing tech like AI, IoT, and smart metering, we dive into what’s really driving change. Each episode is packed with stories, insights, and ideas from leaders, innovators, and policymakers. Whether you work in utilities, tech, policy, or research, you’ll find something valuable here. Tune in and join the conversation on building smarter, more sustainable utilities.

Episodes

  1. Grid Dialogues | Ft. Steven Lupo | AMI Technology and Roadmap Planning

    OCT 31

    Grid Dialogues | Ft. Steven Lupo | AMI Technology and Roadmap Planning

    Episode Notes In this episode of The Grid Dialogues, host Sudhi sits down with Steve Lupo, Managing Director for North America at Brilliant, to explore what it really takes to design a successful Advanced Metering Infrastructure (AMI) roadmap. From avoiding vendor lock-ins to balancing short-term operational goals with long-term modernization, Steve shares a pragmatic and forward-thinking approach to how utilities can plan, evolve, and future-proof their AMI systems. The discussion dives deep into: Why utilities should shift from long, rigid tech roadmaps to more agile planning models The importance of data strategy, actionable intelligence, and AI-driven insights How customer experience and engagement are becoming core to AMI success The role of regulatory collaboration and organizational culture in driving modernization What the next decade of AMI evolution could look like Whether you’re a utility leader, data strategist, or technology partner, this episode offers actionable insights into building smarter, customer-centric, and resilient metering systems. Connect with us: www.workongrid.com www.linkedin.com/company/pragyaam Connect with Trilliant: https://trilliant.com/ info@trilliant.com This podcast is powered by Pinecast.

    27 min
  2. AMI data helping Utility Operations and Customer Satisfaction | Featuring Mark Henderson

    SEP 29

    AMI data helping Utility Operations and Customer Satisfaction | Featuring Mark Henderson

    Episode Notes In this episode, we dive into an important conversation: AMI Data for improving the customer experience and enhancing operational effectiveness. We discuss how Advanced Metering Infrastructure (AMI) data is changing the way utilities think about customer experience, and look at overlooked benefits beyond billing accuracy, like enabling time-of-use billing and optimizing the grid. We also address critical decisions around upgrading aging AMI systems, the importance of enterprise integration, the use of digital tools for meter rollout and maintenance, and how analytics are driving better business decisions. Finally, we explore how AMI data is shaping long-term strategies for building resilience, sustainability, and customer trust. Our Guest: Joining the discussion is Mark Henderson, President of Util Assist and a recognized leader in the North American utility space. Mark brings extensive experience in AMI, smart grid deployments, managed services, and utility modernization. Through his leadership, he has helped utilities transform operations, strengthen customer engagement, and navigate digital transformation. Mark has also worked as both a chief operating officer and a chief executive officer of municipally owned utilities in Ontario, Canada. This podcast is powered by Pinecast.

    23 min
  3. Modern Pressures on Water Utilities and the role of Smart Metering

    SEP 15

    Modern Pressures on Water Utilities and the role of Smart Metering

    Grid Dialogues

    28 min
  4. Introducing Grid Dialogues

    SEP 11

    Introducing Grid Dialogues

    Grid Dialogues

    1 min

Trailer

About

Welcome to Grid Dialogues—where we bring together the voices shaping the future of utilities. From everyday challenges to game-changing tech like AI, IoT, and smart metering, we dive into what’s really driving change. Each episode is packed with stories, insights, and ideas from leaders, innovators, and policymakers. Whether you work in utilities, tech, policy, or research, you’ll find something valuable here. Tune in and join the conversation on building smarter, more sustainable utilities.

Information

  • Creator
    Grid
  • Years Active
    2K
  • Episodes
    4
  • Rating
    Clean
  • Copyright
    © Copyright 2025
  • Show Website
    Grid Dialogues