GrocerTalk

Omni Talk Retail
  • 5.0 (2)
  • Business News

GrocerTalk is brought to you by the Omni Talk Podcast Network and is hosted and edited by Ben Miller, a leading commentator on retail innovation whose experience embraces grocery retailer roles, agency-side insight and consultancy leadership in grocery and CPG, and most recently as VP Original Content globally for Shoptalk and Groceryshop.

  1. 15h ago

    Navigating SNAP Waivers & Compliance with Sifter | 5IM

    How will changing SNAP regulations impact grocers and CPG brands, and how can retailers maintain compliance without risking revenue? In this edition of 5 Insightful Minutes, Sifter’s Vice President of Sales and Business Development, Kevin Billings, joins Omni Talk’s Ben Miller to break down the latest developments in state-level SNAP waivers and what they mean for the future of grocery retail. Kevin explains how Sifter’s food intelligence platform is helping retailers and CPGs adapt to complex, evolving state restrictions. From managing restricted product lists to providing in-store scanning tools for shoppers, Kevin highlights how Sifter’s technology protects retailer revenue, enhances shopper personalization, and powers innovative state programs like their recent compliance contract with Arkansas. Key Topics Covered: How Sifter supports grocers with shopper personalization and Food as Medicine strategiesWhat SNAP waivers are and the current status of state-level implementationThe financial impact of SNAP waiver compliance on grocers and CPG brandsHow retailers can protect their SNAP licenses and navigate margin shiftsA deep dive into Sifter’s SNAP waiver compliance partnership with the State of ArkansasHow Sifter’s proprietary food intelligence technology simplifies complex state-by-state guidelinesHow shoppers and retailers alike can use digital tools to identify SNAP-eligible products in real time To learn more about Sifter’s SNAP compliance solutions, visit: https://siftersolutions.com/ Music by hooksounds.com Sponsored Content

    Navigating SNAP Waivers & Compliance with Sifter | 5IM

  2. 2d ago

    Healthy Choices for Shoppers, All Change in UK Health & Beauty, and Autonomous Delivery Robots | GrocerTalk

    Chris Walton is back on GrocerTalk with Ben Miller, and this week, they're shaking things up a little! From a major shakeup in UK health and beauty to the growing push for healthier grocery shopping and the rise of autonomous delivery robots, there's plenty to unpack. Sponsored by Instacart Enterprise, Portager, Vusion, and Sifter Solutions, Ben and Chris are taking on three big questions: Who stands to win in UK beauty? How can grocers help shoppers make healthier choices? And are sidewalk robots really the future of delivery? Plus, Kevin Billings of Sifter Solutions joins Ben for Five Insightful Minutes to break down the latest SNAP waivers, what they mean for grocers and CPG brands, and why compliance is becoming increasingly important. This week, they discuss: UK Health & Beauty Gets a Shakeup The Weston family's $8.9 billion acquisition of Boots and whether new ownership can revive the retailer. (Source)Sephora's partnership with Marks & Spencer to bring premium beauty to 100 UK stores, and what the retailers can learn from Sephora's relationship with Kohl's. (Source)The latest M&A headlines, including Sainsbury's walking away from Morrisons merger talks (Source), rumors of a Starbucks and Chipotle deal (Source), and Tesco's reported interest in Majestic Wine. (Source) Helping Shoppers Make Healthier Choices Sifter Solutions' Kevin Billings joins for Five Insightful Minutes to discuss SNAP waivers, compliance challenges, and what changing restrictions mean for grocers and CPG brands. (Source)The Giant Company's new GLP-1 grocery tours and whether nutrition-focused shopping experiences can scale. (Source)The ongoing debate over personalized pricing and electronic shelf labels, including the grocery industry's response to the FTC and how ESLs could help shoppers. (Source) Autonomous Delivery Robots: The Next Big Thing? DoorDash and Deliveroo bringing sidewalk delivery robots to five UK cities and what the expansion means for autonomous last-mile delivery. (Source)Just Eat expanding robot delivery through its partnership with Morrisons and Starship Technologies. (Source)The bigger debate over sidewalk robots versus drones, including Serve Robotics' expansion with Grubhub (Source) and Starship's growing focus on grocery delivery. (Source) Plus, a few more retail developments they're keeping an eye on. P.S. Be sure to check out all our other podcasts from the past week here, too: https://omnitalk.blog/category/podcast/ Music by hooksounds.com.

    Healthy Choices for Shoppers, All Change in UK Health & Beauty, and Autonomous Delivery Robots | GrocerTalk

  3. Oct 8

    When AI Does the Shopping, Who Wins the Loyalty? | 5IM

    What happens to grocery loyalty when AI agents start making shopping decisions for consumers? In this edition of 5 Insightful Minutes, recorded live at Groceryshop 2026, Seb Hill, Chief Marketing Officer at TCC Global, joins Omni Talk's Ben Miller to explore how agentic AI could reshape grocery retailing, challenge traditional loyalty programs, and change what it really means to earn a shopper's loyalty. Drawing on new research from TCC Global, Seb discusses what happens when AI agents begin prioritizing price, convenience, and efficiency over traditional retailer relationships. He and Ben examine whether loyalty programs, personalized offers, and existing metrics can keep up with this shift, why retailers need to look beyond transactions to understand genuine customer loyalty, and how grocery retailers can build stronger shopper relationships in an increasingly AI-driven world. Key Topics Covered: Why agentic AI could be the next major disruption in grocery retailWhat changes when AI agents begin making shopping decisions for consumersHow agentic commerce could challenge traditional grocery retail modelsWhat happens to loyalty programs, retailer apps, and personalized offersWhy traditional loyalty metrics may not reflect genuine shopper loyaltyHow retailers can better measure the strength of customer relationshipsWhy price and convenience may no longer be enough to drive loyaltyHow grocery loyalty needs to evolve in the age of AI agentsWhat TCC Global's latest grocery research reveals about the future of shopper relationships Explore TCC Global's research on agentic AI: https://www.tccglobal.com/insights/agenticai-1 Music by hooksounds.com Sponsored Content

    When AI Does the Shopping, Who Wins the Loyalty? | 5IM

  4. Oct 6

    Costco Keeps on Growing, Kroger’s Loyalty Driver & Morrisons Locks It Up | GrocerTalk

    Chris Walton is back on GrocerTalk this week, joining Ben Miller for a show all about growth, loyalty and the changing grocery shopping experience. Sponsored by Instacart Enterprise, Portager, Vusion, and Sifter Solutions, they dig into Costco’s growth machine, Morrisons’ latest Click & Collect experiment, and a Kroger double-header on rewards and 24-hour stores. Plus, TCC Global CMO Seb Hill joins for Five Insightful Minutes on loyalty in the age of agentic commerce. This week, they discuss: • Costco’s latest Q4 results, continued momentum in fresh food, and whether its growth story is showing any signs of slowing. (Source) • Morrisons piloting StrongPoint’s multi-temperature Click & Collect lockers and whether they could ease the operational pressures of grocery ecommerce. (Source) • TCC Global CMO Seb Hill joins Ben from the Groceryshop show floor to unpack new research on how AI agents could reshape grocery loyalty and customer relationships. (Source) • Kroger’s new Rewards World Elite Mastercard and whether connecting payments directly to its rewards program is the right move for loyalty. (Source) • Kroger testing a return to 24-hour stores and whether the potential traffic gains outweigh the operational challenges. (Source) Plus, in GrocerTalk Grab & Go, Chris covers Kroger’s predictive creative scoring and Walmart’s expanding drone delivery program, while Ben digs into Walmart’s Shop to Light rollout and the return of Trader Joe’s mini tote bag mania. P.S. Be sure to check out all our other podcasts from the past week here, too: https://omnitalk.blog/category/podcast/ Music by hooksounds.com.

    Costco Keeps on Growing, Kroger’s Loyalty Driver & Morrisons Locks It Up | GrocerTalk

  5. Sep 29

    “Surveillance Pricing,” AI Hype Rapidly Becoming Reality, and the Realities of Rapid Delivery | GrocerTalk

    In this episode, sponsored by Instacart Enterprise, Portager, Vusion, and Sifter Solutions, Ben Miller is joined by Jordan Berke, Founder & CEO of retail consultancy TOMORROW, for his first time on GrocerTalk. Jordan shares a little about his retail background and the work he’s doing at TOMORROW before he and Ben jump into surveillance pricing, the realities of rapid delivery, AI hype becoming reality, and whether retailers are actually listening to their shoppers. This week, they discuss: • Seattle approving its Fair and Transparent Pricing policy to ban so-called “surveillance pricing,” and Walmart CEO John Furner laying out the principles that will guide Walmart’s use of AI and pricing technology. (Source) (Source) • Tesco store employees raising concerns about the operational impact of its Uber Eats and Deliveroo partnerships, and what grocers need to consider as more ecommerce fulfillment shifts into stores. (Source) • Instacart CEO Chris Rogers’ claim that AI will transform grocery more than any other retail category, what AI shopping agents could mean for the industry, and the growing questions around who ultimately owns the customer relationship. (Source) (Source) • Sam’s Club giving its members a bigger role in shaping what it sells through its Member’s Mark Community, which now includes more than 200,000 shoppers providing feedback on products, merchandising decisions and the broader member experience. (Source) Plus, Jordan joins Ben for GrocerTalk Grab & Go, where they share the grocery stories that have caught their attention this week. Ben digs into Instacart’s latest marketplace partnerships, including Dollar General joining the platform with no price markups, and keeps an eye on the potential sale of Tesco’s Central European operations. A few things worth checking out from this week’s episode: Catch up on Omni Talk’s Groceryshop 2026 coverage, including conversations with some of the biggest names across grocery, retail, technology and CPG. Watch the latest interviews and episodes across the Omni Talk LinkedIn page, podcast channels and YouTube. Episode 007. Welcome to GrocerTalk. P.S. Be sure to check out all our other podcasts from the past week here, too: https://omnitalk.blog/category/podcast/ Music by hooksounds.com.

    “Surveillance Pricing,” AI Hype Rapidly Becoming Reality, and the Realities of Rapid Delivery | GrocerTalk

  6. Sep 25

    Groceryshop 2026 Takeaways | Live

    What a few days at Groceryshop 2026. If you weren’t in Las Vegas for the show, this conversation is about as close as you can get to catching up on what mattered. Recorded live on stage at Groceryshop 2026, Ben Miller, host of GrocerTalk, brings together Chris Walton, President and CEO of Omni Talk Retail, Deborah Weinswig, Founder and CEO of Coresight Research, and Kelly Lindenau, Content Director at Groceryshop, to break down what actually stood out from a week packed with big ideas, big announcements and a whole lot of talk about the future of grocery. The conversation gets into the questions retailers are wrestling with right now. Where is agentic commerce really going? Is disintermediation becoming the bigger threat? What happens when the LLM starts to become the store? And with shoppers demanding less friction, faster decisions and better value, what does that mean for pricing, private label, marketplaces and the physical store? Chris, Deborah, Kelly and Ben also trade their favorite AI use cases, stats, quotes and technology takeaways from the show, including why the most important technology on display may not have been the flashiest. They debate what retailers should actually be paying attention to, what might be overhyped, and what could have a real impact on the way people shop. In this episode: • Why agentic commerce is still a big question mark for grocery • The growing threat of disintermediation and what retailers can do about it • What it means if the LLM becomes the store • Why “speed of shopping” may matter just as much as speed of delivery • How marketplaces are changing where and how consumers shop • Why pricing transparency could change the competitive landscape • The growing power of private label and retailer-owned brands • What supermarkets need to do to give shoppers a reason to come back • The most interesting practical AI use cases from Groceryshop 2026 • The technology, stats and quotes that actually stuck with the panel • What the group thinks retailers should be watching as we head toward 2027 🎧 Subscribe to Omni Talk for more conversations with the leaders shaping grocery and retail.

    Groceryshop 2026 Takeaways | Live

  7. Sep 24

    WHSmith North America’s Katie Blackburn on Travel Retail, Retail Media and Airport Shopping | Groceryshop 2026

    Live from the Vusion podcast studio at booth 913 at Groceryshop 2026 in Las Vegas, Ben Miller connects with Katie Blackburn, Vice President - Commercial Strategy & Operations at WHSmith North America, for a GrocerTalk conversation on the evolving world of travel retail and the changing needs of airport shoppers. Katie breaks down how WHSmith North America operates roughly 300 stores across around 50 U.S. airports, using localized concepts and curated assortments to serve travelers with very different shopping missions. From quick, convenient purchases like chargers and hydration to discovery-driven shopping experiences, the conversation explores how WHSmith balances speed and efficiency with exploration and engagement. The discussion also dives into WHSmith North America’s growing retail media network, including its investment in digital in-store screens and new programmatic capabilities developed in partnership with SMG. Katie also shares what’s ahead for WHSmith North America in 2027, including a planned accelerator program designed to help emerging brands reach the millions of passengers traveling through U.S. airports. In this episode: • WHSmith North America’s travel retail business • The different shopper missions shaping airport retail • Balancing speed, convenience and discovery • Self-checkout and the changing checkout experience • Curated merchandising in high-traffic environments • WHSmith North America’s retail media network • Programmatic advertising across physical store environments • Digital screens and in-store brand engagement • What’s ahead for WHSmith North America in 2027 • A new accelerator program for emerging brands 🎧 Subscribe to Omni Talk for more conversations with the leaders shaping grocery and retail.

    WHSmith North America’s Katie Blackburn on Travel Retail, Retail Media and Airport Shopping | Groceryshop 2026

  8. Sep 24

    Danone’s Arthur Sylvestre on Media Digital Strategy and the Future of Grocery | Groceryshop 2026

    Live from the Vusion podcast studio at booth 913 at Groceryshop 2026 in Las Vegas, Ben Miller sits down with Arthur Sylvestre, VP of Media & Digital at Danone North America, for a GrocerTalk conversation on the forces shaping media, digital commerce and consumer engagement across the grocery industry. Arthur brings a CPG perspective to the conversation, exploring how brands like Danone are navigating an increasingly digital retail environment and the changing ways consumers discover and engage with products. The discussion looks at the intersection of media, digital strategy and the evolving grocery landscape. In this episode: • Danone North America’s media and digital strategy • How digital is changing the grocery and CPG landscape • The evolving relationship between brands and retailers • Changing consumer behaviors and digital discovery • Where media and digital strategy are headed next • What the future of grocery means for CPG brands 🎧 Subscribe to Omni Talk for more conversations with the leaders shaping grocery and retail.

    Danone’s Arthur Sylvestre on Media Digital Strategy and the Future of Grocery | Groceryshop 2026
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Ratings & Reviews

5
out of 5
2 Ratings

About

GrocerTalk is brought to you by the Omni Talk Podcast Network and is hosted and edited by Ben Miller, a leading commentator on retail innovation whose experience embraces grocery retailer roles, agency-side insight and consultancy leadership in grocery and CPG, and most recently as VP Original Content globally for Shoptalk and Groceryshop.

Information

  • Creator
    Omni Talk Retail
  • Years Active
    2026
  • Episodes
    29
  • Rating
    Clean
  • Copyright
    © Copyright 2026 Omni Talk Retail
  • Show Website
    GrocerTalk

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