Grossly Competent

Steve Counsell and Patrick Aleshire

Join Steve Counsell and Patrick Aleshire, your faithful - yet hideous - hosts as they share their love of Learning, Adulting, and all that is absurd in their world. If you like learning about careers, adult education, or listening to embarrassing stories from ugly people, look no further! Come for the chat, stay for the laughs, and run from their faces: they're Grossly Competent.

  1. 3d ago

    Great Customer Service Means Gettin' Comfy with PMMFI!

    Send us Fan Mail Want that warm and fuzzy feeling you get from doing something awesome? Swing on by - we appreciate you! In this episode of Grossly Competent, Steve and Patrick do a deep dive into the world of PMMFI (pronounced Pum-Fee), a concept introduced and made infamous by Mark Kay Ash of Mary Kay Cosmetics. Specifically, the boys discuss real interactions they've expereinced with PMMFI, organizations that do it well, and how providing great customer service is so much more than just saying the 'customer is always right', it's about empathy, small gestures, and perhaps envisioning a wooden sign around everyone's neck that proposes a simple concept: Please Make Me Feel Important. Oh... you want links? Well here! Have some links! PMMFI - Please Make Me Feel ImportantRight Thing, Right Now by Ryan HolidayThis Used to Be My Playground - MadonnaCome for the chat, stay for the laughs, and run from our faces: we're Grossly Competent! Hey friends, we love doing this, and if you like what you’re hearing and want to support the show, here are the best ways possible:  Give a 5-star review on Apple Podcasts, Spotify, or anywhere you get your podcasts,Visit us on Buzzsprout at grosslycompetent.buzzsprout.com. Give us a shout on Instagram @grosslycompetentWe appreciate you for listening! Grow Potential With Humata ConsultingEmpowering Company Success through Customized Learning and Development SolutionsHang out with Zero Proof PassMindful Drinking Starts Here - Hang out without the Hangover.Disclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.Support the show

    1h 4m
  2. Jul 1

    You Down with SME's!? (Yeah, You Know Me!)

    Send us Fan Mail Whoa there, partner! Why don't you swing that horse on over here and have a look-see, y'hear? In this episode of Grossly Competent, hosts Steve and Patrick record live and on the road for your listening pleasure! Well, that's HALF true. Patrick takes to the road while Steve stays home to explore the nuances of working with subject matter experts in the work place. Can an SME ever be trusted to not make an 800-slide PowerPoint? Is Learning and Development any better? (Yes. -Steve) Find out the best practices for working with the SMEs in your industry in this episode! Before all that jazz, Patrick demonstrates his commitment to bringing this show to life every week by bringing his gear on vacation with him to record. Will we finally hear from Silverfox Joe? Tune in and find out! Here's a link for your troubles, yo! In case you don't get the title reference - OPP by Naughty by NatureVisit Door CountyCome for the chat, stay for the laughs, and run from our faces: we're Grossly Competent! Hey friends, we love doing this, and if you like what you’re hearing and want to support the show, here are the best ways possible:  Give a 5-star review on Apple Podcasts, Spotify, or anywhere you get your podcasts,Visit us on Buzzsprout at grosslycompetent.buzzsprout.com. Give us a shout on Instagram @grosslycompetentWe appreciate you for listening! Grow Potential With Humata ConsultingEmpowering Company Success through Customized Learning and Development SolutionsHang out with Zero Proof PassMindful Drinking Starts Here - Hang out without the Hangover.Disclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.Support the show

    1 hr
  3. Jun 24

    Stop Trying to Make Culture Happen!

    Send us Fan Mail Don't be let our culture falter! In this episode of Grossly Competent, Steve and Patrick talk about the role Learning and Development plays in creating and building an organization's culture. Is it all just a bunch of nonsense or is there a real formula to the madness!? The boys chat about what it means to build culture and the destructive power of the wrong people in the wrong positions. Before all of that though, Steve and Patrick take a trip down memory lane as one often does when realizing they are Over the Hill. (God, remember how big of a deal that was!?) Oh, and Steve continues to deride Pitchslapping LinkedInfluencers to the shock of literally no one. Here are some links because, well, why not!? If LinkedIn Was a Person Onions! Not the EXACT painting, but close Come for the chat, stay for the laughs, and run from our faces: We're Grossly Competent! Hey friends, we love doing this, and if you like what you’re hearing and want to support the show, here are the best ways possible:  Give a 5-star review on Apple Podcasts, Spotify, or anywhere you get your podcasts,Visit us on Buzzsprout at grosslycompetent.buzzsprout.com. Give us a shout on Instagram @grosslycompetentWe appreciate you for listening! Grow Potential With Humata ConsultingEmpowering Company Success through Customized Learning and Development SolutionsHang out with Zero Proof PassMindful Drinking Starts Here - Hang out without the Hangover.Disclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.Support the show

    1h 6m
5
out of 5
3 Ratings

About

Join Steve Counsell and Patrick Aleshire, your faithful - yet hideous - hosts as they share their love of Learning, Adulting, and all that is absurd in their world. If you like learning about careers, adult education, or listening to embarrassing stories from ugly people, look no further! Come for the chat, stay for the laughs, and run from their faces: they're Grossly Competent.

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