GSD - Getting Services Done

Jeffrey R Kushmerek
  • 5.0 (5)
  • BUSINESS

Jeff Kushmerek, with 20 + years of software professional services experience, gets deep into the details of Customer Success, Implementation, and Professional Services in software. Joined by experts in the industry, he covers everything from ops, growing teams, selling services and products, customer success, and everything in between.

  1. 05/31/2024

    The Strategic Role of Services in SaaS Growth with Jonathan Corey of Precursive

    In this episode, Jeff and Jonathan Corey, CEO of Precursive, delve into the strategic importance of services in SaaS businesses. They explore how professional services and implementations drive growth, enhance customer satisfaction, and unlock new revenue opportunities, highlighting key strategies for aligning sales and service teams for sustainable success.

    34 min

  2. 04/04/2024

    Unlocking Customer Success: Evolving Strategies with Jay Nathan

    In today's episode, Jeff and Jay delve into the evolving landscape of customer success and account management, exploring modern business strategies and the importance of data-driven decision-making. Gain valuable insights into shifting metrics, leadership responsibilities, and actionable takeaways for business growth. Don't miss this thought-provoking discussion—hit play now! 🚀✨

    12 min

  3. 09/13/2023

    How to Launch Customer Success SQLs To Expand and Retain with Monica Trivedi

    Boost revenue and satisfaction with CSQLs. Insights from Monica Trivedi, SVP at JLL Technologies, emphasize the importance of metrics, collaboration, and a customer-centric culture. Plan and involve leadership for successful CSQL implementation. 🤝#CSQL #CustomerSuccess #BusinessGrowth

    29 min

  4. 08/10/2023

    Driving Revenue Growth Through CSM with Chad Horenfeldt and Kristi Faltorusso

    Jeff Kushmerek with Chad Horenfeldt and Kristi Faltorusso explore forecasting, renewals in CSM, and the importance of not conflating customer health and renewal forecasts. Their insights offer valuable strategies for revenue growth. Subscribe for more insights!

    36 min

  5. 08/01/2023

    How Technical Should CSMs Be with Lizzy Rosen

    This thought-provoking episode with Jeff Kushmerek and Lizzy Rosen explores the essential skills required for Customer Success Managers (CSMs). They dive into the perfect mix of technical expertise and soft skills, the potential of internal hiring, and the importance of understanding customer needs. Tune in as they discuss hiring strategies, the value of training, and the benefits of nurturing talent within the organization. Don't miss this insightful conversation that will surely redefine your perception of customer success.

    28 min

  6. 07/18/2023

    Insights From a Customer-Focused CEO with Kris Rudeegraap

    In this episode of the GSD Podcast, Kris Rudeegraap, CEO of Sendoso, shares his experiences and strategies for building successful customer relationships. Tune in for valuable insights from a customer-focused CEO!

    33 min

  7. 06/30/2023

    A Step-By-Step Guide To Running Digital CS

    Join Angeline Gavino and Jeff Kushmerek in this insightful conversation as they discuss the importance of effective digital customer support. Learn how to leverage technology while maintaining a human touch, the significance of empathy and active listening, and how data analytics can enhance personalized interactions. Gain valuable insights on addressing negative feedback and the benefits of a robust knowledge management system.

    48 min

  8. 06/12/2023

    Voice of the Customer Programs With Dana Alvarenga

    Join Jeff and Dana as they explore the power of customer advocacy and community engagement in driving customer-led growth. Gain insights into operationalizing customer advocacy, tracking revenue influence, and leveraging authentic customer voices. Don't miss out on this informative discussion!

    29 min
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About

Jeff Kushmerek, with 20 + years of software professional services experience, gets deep into the details of Customer Success, Implementation, and Professional Services in software. Joined by experts in the industry, he covers everything from ops, growing teams, selling services and products, customer success, and everything in between.

Information

  • Creator
    Jeffrey R Kushmerek
  • Years Active
    2019 - 2024
  • Episodes
    63
  • Rating
    Explicit
  • Copyright
    © Jeffrey R Kushmerek
  • Show Website
    GSD - Getting Services Done